Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great same day service
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2024
I had issues and simone sorted me out with a same day telephone appointment prescription and aftercare
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that Simone was able to provide prompt and effective care, including a same-day appointment and prescription. Patient satisfaction is important to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Victoria - Posted on 23 July 2024
Phoned for an urgent appointment in the morning. Had an appointment same day late afternoon. Excellent practice
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, Thank you for your feedback! We are pleased to hear you were able to get an urgent appointment the same day. Patient satisfaction is important to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication Reveiw
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2024
I had a 'medication' review recently over the telephone, more for medical supplies rather than tablets or creams etc. Whilst the Pharmacist was lovely and very courteous, I didn't feel they were the best person for the call. I have never spoken to a Pharmacist for this particular purpose, only physical medication. I did feel the review was also a little unnecessary as I only had one with the practice in Feb and also saw my specialist team at the local hospital in April.
Visited July 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that the pharmacist was courteous, but we apologise if the review felt unnecessary. We understand your concerns and will take them into account to ensure our processes are more aligned with your needs in the future. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
I have been have some significant mental health issues. I have felt supported and valued. I have had timely appointments with no fuss getting them. My GP comes across as a caring, normal, trustworthy gentle man. Being able to communicate via text is a great option. It allows me to message my GP just to update him. Then he has decided if an appointment was needed. Thank you Dr A
Visited July 2024
Review titled Patford House Partnership
Replied on 11 July 2024
Dear Patient, Thank you for sharing your experience. We are pleased to know that you feel supported and valued by our team and good to hear that our appointment process and communication options have been convenient for you. Patient well-being is important to us, and we are glad Dr. A has been able to provide the care and support you need. Thank you for your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Fantastic experience
Rated 5 stars out of 5
by Stewart - Posted on 26 July 2024
Not being a regular visitor to the surgery I was extremely happy with the service I received and the Dr was extremely helpful and professional not a place you want to have to recommend but I would definitely
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Stewart, Thank you for your kind review! We are pleased to hear you had a positive experience and found the doctor helpful and professional. Your recommendation means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassurance
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
After a long time issue was resolved in minutes with reassurance given by dr brazzell . I left the surgery relieved and pressed a restart button in my life
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that Dr. Brizell was able to resolve your issue quickly and provide the reassurance you needed. It is good to know you left feeling relieved and ready for a fresh start. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor Communication
Rated 4 stars out of 5
by Joanne - Posted on 24 July 2024
I usually get great service from the helpful staff at Patford but in the past 2 months my blood test time has been changed without informing me. I am starting to feel discriminated against here as all employees assume I have a smart phone to send messages to. I do not and no allowance appears to be made for this. I can be contacted via e-mail or the landline where a message can be left. I was advised to ring the surgery the day before my blood test to check if the time has been changed, but the responsibility should be with the person changing the time, not me. I do not want or have the time to clog up the phone line unnecessarily.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Joanne, Thank you for your feedback. We are sorry to hear about the issues with your blood test appointments and the communication challenges you have faced. We continually review our processes to try and ensure better communication for all patients. If you would like to discuss this further, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled No one listens.
Rated 2 stars out of 5
by Anonymous - Posted on 28 July 2024
I have been struggling with lots of things had blood test after blood test and no one gets back to me as all test show no further action. I sent a long message with all my information on. I got a clinical phone call within the day which was amazing to then speak to a nurse who didn't take the time to read my email or read my information from the past few years and then not listen to what I was trying to say. I feel let down and frustrated and not listened too!
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, We are sorry to hear about your experience and the frustration you have felt. It is important that patients’ are heard and supported, and we regret that this was not your experience. Your feedback will be reviewed to help improve our service. Kind Regards, Julie Taylor - Operations Manager
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Review titled Communication failure
Rated 4 stars out of 5
by Glinys Smith - Posted on 23 July 2024
Waited for the consultation to take place, never happened. Had several reminders about it and then no-one rang.
Visited July 2024
Review titled Patford House Partnership
Replied on 23 July 2024
Dear Glinys, We are sorry to hear about your experience. This is not the standard of service we strive to provide. Please contact our office directly so we can resolve this issue and ensure you receive the care you need. Kind Regards, Julie Taylor - Operations Manager
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Review titled Troubled Times
Rated 2 stars out of 5
by Sally Watts - Posted on 06 July 2024
Having to use different systems for different concerns. Getting appointments when a phone call would suffice and vice versa. To now being spoken to very rudely and will think twice at ever contacting again for help. Will be going else well for what I can when it comes to my health now.
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Sally, We are sorry to hear about your recent experience. Your feedback is valuable to us, and we apologise for any frustration caused by our systems and communication methods. Please know that all concerns are taken seriously and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager