Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
-
Review titled Shockingly unhelpful
Rated 1 star out of 5
by Alison Payne - Posted on 08 July 2024
46 days to get a form completed no support impacted on employment no wonder requires improvement for Responsive!
Visited July 2024
Review titled Patford House Partnership
Replied on 11 July 2024
Dear Alison, Thank you for your feedback. We are sorry to hear about the delay and its impact on your employment. Your experience is important to us, and we will continue to work on improving our response times. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Pharmacist follow up.
Rated 4 stars out of 5
by Anne - Posted on 27 July 2024
The pharmacist provided support and care for me even after she was supposed to have finished work for the day. She explained everything so that I could understand and paid very good attention to detail.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Anne, Thank you for sharing your experience! We are pleased to hear that the pharmacist went above and beyond, providing detailed and caring support. Your appreciation means a lot to us! Kind Regards, Julie Taylor - Operations Manager
-
Review titled Annual review
Rated 4 stars out of 5
by Anonymous - Posted on 10 July 2024
The practioner (not a GP) was very enthusiastic but didn't seem to know my medical history which I consider important. They also said they would forward informationo/exercises for one of my issues that I would prefer not to take medication but I think they forgot as nothing has arrived and it's very difficult to contact practioners these days!
Visited July 2024
Review titled Patford House Partnership
Replied on 11 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention. Please do contact us so we can ensure the necessary information and exercises are sent to you. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Jeremy R - Posted on 27 July 2024
I was given an appointment within a short space of time, and the doctor was pleasant, efficient, and helpful, and I felt I was in very good hands.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Jeremy, Thank you for your feedback! We are pleased to hear that you received a prompt appointment and felt well cared for by the doctor. Your positive experience is important to us! Kind Regards, Julie Taylor - Operations Manager
-
Review titled Phone consultation was poor
Rated 2 stars out of 5
by R London - Posted on 20 July 2024
Needed to follow my treatment plan to increase my medication as planned. Doctor unable to find plan so I am now in limbo and it is affecting my job.
Visited July 2024
Review titled Patford House Partnership
Replied on 22 July 2024
Dear R London, Thank you for your review. We sincerely apologise for the inconvenience and any impact this has had on your job. We understand how crucial it is to follow your treatment plan. Please do contact us if you would like to reschedule for further follow up. Kind Regards, Julie Taylor - Operations Manager.
-
Review titled Relaxed Atmosphere
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
I was happy with automated check in, prompt attention from ANP, also her attentiveness and informative approach for my HRT review.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you found the automated check-in convenient and appreciated the prompt and attentive care from our ANP. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Efficient
Rated 4 stars out of 5
by Dawn Watts - Posted on 30 July 2024
no problem at all with this practice. Wait time was short, professional advice. Also a quick appointment. For help, also easy to check in
Visited July 2024
Review titled Patford House Partnership
Replied on 01 August 2024
Dear Dawn, Thank you for your positive review! We are pleased to hear that you had a smooth experience with short wait times, professional advice, and an easy check-in process. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great practice
Rated 4 stars out of 5
by George Schmidt - Posted on 25 July 2024
Great practice very courteous helpful and patient in explaining my treatment and they’re concern for my health and welfare Also in explaining the results of my recent blood test.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear George, Thank you for your kind words! We are pleased to hear you had a positive experience and felt well-informed about your treatment and test results. Patient health and welfare are a priority. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Pleasantly Surprised
Rated 4 stars out of 5
by NickB - Posted on 19 July 2024
Getting the actual appointment was time consuming, but the date given was only a couple of working days in the future, so happy with that. The electronic booking in procedure was easy to use and probably quicker than speaking to a real person (being hard of hearing that doesn't always go too well anyway). The GP came to collect me from reception a good few minutes before the allotted time for my appointment, which I can't ever recall happening before, and the care I received was exemplary. My health issue was identified, explained and treatment offered and accepted. Came away feeling very happy with my visit.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Patient, Thank you for your detailed feedback! We are pleased to hear that the electronic booking process worked well for you and that you were pleased with the care you received. It is good to know that the GP's attention and the treatment provided met your expectations. We appreciate your comments. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Not helpful and frustrating
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2024
I have a headache with nausea, pain in upper spine and earache for several weeks. I have taken analgesics to reduce the pain which has been effective. I filled in the online form to try and get a face to face appointment. I didn’t get that, instead got a phone call which was supremely unhelpful. Doctor took no history, just asked the questions on the online form again. And told me to continue my painkillers. If they stopped working he would give stronger ones. As a middle aged, overweight woman on HRT he didnt think it was a good idea to check my blood pressure, do a diabetes test or think to check hormone levels. The phone call was absolutely useless and did nothing to support or diagnose the underlying issue. Told the waiting lists for physio are too long, when I had already explained the pain didn’t feel muscular. It is no wonder serious conditions go undiagnosed for so long. I have a medical background and hence made the appointment but was made to feel like I was wasting the GP’s valuable time.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, We are sorry to hear about your experience and the frustration you have felt. Your feedback is important, and we will review this to ensure better care in the future. If you would like to discuss anything further, please do contact us directly. Kind Regards, Julie Taylor - Operations Manager