Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception????
Rated 4 stars out of 5
by Anonymous - Posted on 13 August 2024
Had to wait to speak to reception, got cut off , thought they would ring me , but No , had to ring again and wait in a queue
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, We are sorry to hear about the inconvenience you experienced. We aim to provide prompt service and clearly missed the mark this time. We appreciate your feedback and will ensure it's shared with the team to improve our processes. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good process and quick response
Rated 4 stars out of 5
by Adie Webb - Posted on 09 August 2024
I had a review online with photos, suggested course of medication was very good and so far everything is very positive
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Adie, Thank you for your review! We are pleased to hear that the online review and suggested treatment have been positive for you and it is good to know that things are going well. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Sandra - Posted on 13 August 2024
Good caring doctor who seems generally concerned. My only problem is the message didn't state which surgery I needed to attend. I initially went to the wrong one but they messaged ahead saying I was on my way!
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Sandra, Thank you for your review. We are pleased to hear that you found the doctor caring and concerned. We apologise for the confusion about the surgery location and appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication Review
Rated 4 stars out of 5
by Mr Alastair Morgan - Posted on 17 August 2024
The telephonic review was within the times illustrated in the text appointment. The current medications I take were listed and no negative conditions from the medications were noted. The staff member was polite and thorough.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Alastair, Thank you for your review! We are pleased to hear that the telephone review was timely and thorough. It is good to know that the staff member provided a polite and comprehensive review of your medications, we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great!
Rated 5 stars out of 5
by Angela - Posted on 06 July 2024
I always receive a great experience at Patford House surgery. The staff are always accommodating, the medical teams are knowledgeable and there to help/ resolve issues. Recently had my annual review the practice nurse was lovely and friendly, chatted through weight, blood pressure, bloods etc. Followed by a call from the pharmacist to discuss medication, again she was very friendly and efficient, asked lots of questions to make sure I am prescribed the right dose and products. Very happy with both appointments.
Visited July 2024
Review titled Patford House Partnership
Replied on 08 July 2024
Dear Angela, Thank you so much for your review! We are pleased to hear about your positive experiences at Patford House surgery. It is good to know that our staff have been accommodating, knowledgeable, and friendly during your visits. We appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled First Use of System
Rated 4 stars out of 5
by Kathleen Holden - Posted on 19 July 2024
I wanted advice on a non urgent matter and decided to use the Patch App from local surgery. It was ok but it would appear my communication system created a problem. I believe the surgery attempted 4 times to contact me before I had a conversation with the clinician. Again the result of advice was acceptable.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Kathleen, Thank you for your feedback. We are pleased to hear that the advice you received was acceptable. We apologise for the communication issues and appreciate your patience as we work to improve our systems. Kind Regards, Julie Taylor - Operations Manager
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Review titled Review my tablets
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
I had a lovely doctor who sorted me out with tablets for a cold as well as my normal medicine, and when i returned home the tablets for my cold was ordered from my pharmacy.
Visited July 2024
Review titled Patford House Partnership
Replied on 30 July 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that the doctor was able to assist with both your cold and your regular medication, and that the tablets were promptly ordered from your pharmacy. Patient satisfaction is important to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good GP surgery
Rated 5 stars out of 5
by Simon Wardle - Posted on 16 July 2024
During my visit I found the GP welcoming and friendly, and able to provide the info I needed and answer my questions without being hurried.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Simon, Thank you for your review! We are pleased to hear that you found the GP welcoming and that your questions were answered thoroughly. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Claire Heron - Posted on 16 July 2024
I was unable to attend my appointment in person, after calling the surgery in the morning they were able to change my appointment to a telephone call. The GP I spoke with was very understanding, listened to my views and we came up with a plan for my treatment together. I really felt I was listened to and that he really cared.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Claire, Thank you for your feedback. We are pleased to hear that the team was able to accommodate your request for a telephone appointment and that you felt heard and supported by your GP. Patient satisfaction is important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication request
Rated 5 stars out of 5
by Mary - Posted on 16 July 2024
Was able to discuss requirements for my autistic daughter. Dr H was patient, informative and sensitive to my daughters triggers throughout and dealt with her very well.
Visited July 2024
Review titled Patford House Partnership
Replied on 19 July 2024
Dear Mary, Thank you for sharing your experience. We are pleased to hear that Dr. H was patient, informative, and sensitive to your daughter’s needs. We appreciate your feedback and are pleased that the care provided was attentive and supportive. Kind Regards, Julie Taylor - Operations Manager