Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Improved service
Rated 3 stars out of 5
by Anonymous - Posted on 26 October 2023
After using the practice recently the new apportionment system has improved the service dramatically
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Patient Thank you for your positive feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving for our patients. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Awful Communication
Rated 1 star out of 5
by Robin - Posted on 09 October 2023
Wait for a prolonged recorded message to finish. Start as 7th in queue. After 45 mins wait, get through and receptionist is shouting 'Can you hear me' over waiting room din. She finally says she can hear me, asks the date of birth of the person I was ringing about, repeats the question a couple of times then hangs up. On-line service unavailable and no email. Call relates to a 96yr old who will now be kept waiting until we can find some way to get through.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Robin, We appreciate the feedback you have left as all feedback positive and negative can be used to learn from to improve our service. We are hoping to have a new telephony system installed very soon so problems with the recorded messages should be much improved. We also apologise for the background din; we have a lot of staff in a very small office. We have fed this back to the team and hope we can lower the noise levels but sometimes this is not possible if we need to be heard by patients who are struggling to hear us. The calls are now coming through faster since the new online system has been set up, making it easier for vulnerable and elderly patients to reach us without being put in such a long queue and we hope this continues. Thank you for you time to post your review and hopefully we can keep improving our services for our patients. Kind Regards, Northenden Group Practice
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Review titled So much better
Rated 4 stars out of 5
by David - Posted on 25 October 2023
I don't know when the practice changed from the daily lottery of phoning for an appointment to the new system but in my experience this is so much better
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear David, Thank you for your positive feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving for our patients. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Very good practice
Rated 5 stars out of 5
by Mr Richard Beck - Posted on 05 October 2023
Always have been looked after very well and this last appointment was very good and efficient. The nurse went through all my medication and explained it and then examined me and took blood tests.
Visited October 2023
Review titled Northenden Group Practice
Replied on 17 October 2023
Dear Richard, Thank you for your positive feedback and we are happy you could get the care you required. We are very fortunate to have such caring and thorough nurses here at the practice. We will feed this back to the nursing team. Kind Regards, Northenden Group Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2023
I saw a lovely doctor yesterday who not only examined my foot but took the time to speak to me, I'm now being referred to another specialist.
Visited October 2023
Review titled Northenden Group Practice
Replied on 17 October 2023
Dear Patient, Thank you for your positive feedback. We are pleased you received the care you required. Kind Regards, Northenden Group Practice
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Review titled Excellent Practice Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
The attending nurse spent time and considered some of my existing medical issues before offering vaccination and advising me of follow up.
Visited October 2023
Review titled Northenden Group Practice
Replied on 08 November 2023
Dear Patient, Thank you for your positive feedback and we are happy you could get the care you required. We are very fortunate to have such caring and thorough nurses here at the practice. We will feed this back to our nursing team. Kind Regards, Northenden Group Practice
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Review titled Much improved
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
Such a better service not having the stress of 8 am phone que. had an appointment with nurse she was running 19 mins late . I have copd called in for my antibiotics and steroids as have a chest infection. I am disabled but doctor insisted l have to go in for steroids.. Which is so difficult for me to get there . Sorry for moan but overall much improved service. Thank you everyone at Northendon Group Practice.
Visited October 2023
Review titled Northenden Group Practice
Replied on 08 November 2023
Dear Patient Thank you for your feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving for our patients. We apologies that you had to come into the practice to receive your medication, routine examinations are often required to ensure patients are getting the right care and to ensure clinical safety. Kind Regards, Northenden Group Practice
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Review titled "It's a great practice "
Rated 5 stars out of 5
by Stephen Findlow - Posted on 27 October 2023
I can honestly say that every visit to Northenden "Group Practice" has been a positive experience. I've never had a reason to complain, everyone is friendly and professional , thankyou Northenden Group Practice.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Stephen, Thank you for your positive feedback and we are happy have always had a positive experience with our service, our team will be happy to read your review. Kind Regards, Northenden Group Practice
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Review titled Learnt a lot
Rated 5 stars out of 5
by Mr Watson - Posted on 17 October 2023
Copd review, rx new inhaler, phone follow up. The nurse allocated an hour during which I completed two spirometry tests. Everything explained in depth, including graphs/results on pc. I learned more in one session about copd/asthma and different inhalers than I have in 10 years. Similarly a long and helpful phone follow up. I'm very happy with the service at this practice.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Mr Watson, Thank you for taking the time to feedback. We are extremely fortunate to have a nursing team who provide our patients with thorough care. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Very good practice
Rated 5 stars out of 5
by Martin Lee - Posted on 26 October 2023
Staff are friendly and courteous. I didn’t have to wait very long to be seen. On a hold I was happy with the service I received.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Martin, Thank you for your positive feedback and we are happy that our staff are friendly and courteous, and you were happy with the service you received. Kind Regards, Northenden Group Practice