Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Northenden Group Practice.
Reviews
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Review titled Improved service
Rated 5 stars out of 5
by NjM - Posted on 31 October 2023
Just returned home from the Northenden Group Practice after having undertaken a health review. I was impressed by the detailed care and attention I received, the very quick response to my issues and the positivity experienced. I am also pleased that a new appointments system has been implemented which will no doubt remove much of the frustration caused by the previous one. Well done and thank you.
Visited October 2023
Northenden Group Practice has not yet replied.
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Review titled Very Reliable Practice
Rated 4 stars out of 5
by DAVID - Posted on 18 October 2023
Aprt from a couple of missed phone calls always able to see a GP. Recent review went OK. Waiting results of MRI scan which GP promised to chase up.
Visited October 2023
Review titled Northenden Group Practice
Replied on 08 November 2023
Dear David, Thank you for your feedback. Our secretarial team are always available to help patients chase their results and appointments. When you call the practice, please ask to be put through to the secretarial team and they will assist with your query. Kind regards, Northenden Group Practice
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Review titled Getting better
Rated 3 stars out of 5
by Barry Dodds - Posted on 20 October 2023
Very good and definitely improving. More cover seems to be needed on reception as it takes a long time to deal with most people at the counter.
Visited October 2023
Review titled Northenden Group Practice
Replied on 08 November 2023
Dear Barry, Thank you for your feedback. We will take your comments back to the reception supervisors to ensure enough reception cover is allocated. We understand that some queries at the desk can take longer than others to be dealt with, we encourage our patients who are solely checking into their appointments to use the check in screen to reduce waiting time at the reception desk. Kind Regards, Northenden Group Practice
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Review titled Efficient practice
Rated 5 stars out of 5
by MDM - Posted on 28 October 2023
Online app quickly responded to, doctor was polite and understanding. He was very thorough and reassuring. Reception staff were helpful.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Patient, Thank you for your positive feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving for our patients. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Really good service aw
Rated 5 stars out of 5
by Andrew Wright - Posted on 19 October 2023
Good friendly service and appointment wait time was appropriate and appointment ran to time with appropriate follow up in place
Visited October 2023
Review titled Northenden Group Practice
Replied on 08 November 2023
Dear Andrew, Thank you for your feedback. We are pleased that you found our service friendly and that your appointment ran to time and all appropriate follow up care was put into place. Kind Regards, Northenden Group Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2023
Whilst limited by lack of information available following recent tests, I felt listened to in an empathetic way, as am NHS clinician myself I found the doctor very compassionate and caring. The only issue I have as a patient, is as a clinician I find the reception windows incompatible with privately conversing about conditions, which currently the entire waiting room can hear.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Patient, We appreciate the feedback you have left as all feedback positive and negative can be used to learn from to improve our service. Test results are now able to be viewed using the NHS app, if you are not signed up to this service you can do so by downloading the NHS app and following the instructions. Alternatively, you can contact the practice and speak to our reception team who will be able to relay the doctors’ comments. We also have a further reception window around the corner, away from the main waiting area where patients can discuss their concerns with the reception team. Patients can request to speak to the reception team at this other desk for more privacy. Kind Regards, Northenden Group Practice
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
I had been trying to book an appointment for my child for more than a month when I finally got it, the doctor was very rude, she didn't let me explain anything, she told me that everyone had many life stories and she didn't want to listen, I told her it was important as my child had an infection and she started asking me to stop talking as she didn't want to get involved because she would be forced to book her an appointment and they're very busy to book more people in. I left the room crying in frustration.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Patient, We appreciate the feedback you have left as all feedback positive and negative can be used to learn from to improve our service. We are sorry to hear about your experience you received from our service. We would greatly appreciate the opportunity to discuss your addressed matters further. If you could email the practice at gmicb-mh.ngp@nhs.net including your name, DOB, contact telephone number with the subject line ‘NHS Reviews’ and a member of our senior management team will be in contact accordingly. Once again, we apologise for your concerns, but look forward to hearing from you. Kind regards, Northenden Group Practice
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Review titled Great service from the doctor I saw
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
Came in to see the doctor and was sent for a scan 4 days later and early stage bladder tumour detected. Seeing the doctor early probably saved my life. Thank you.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Patient, Thank you for taking the time to feedback your experience with the practice. We are pleased that the GP you saw was able to provide you with the swift care that you needed. We will feed this back to the doctor. Kind Regards, Northenden Group Practice
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Review titled Helpful doctor who referred me to Gatley physio
Rated 3 stars out of 5
by Elizabeth grant - Posted on 10 October 2023
Visited physio and he was very informative and helpful. Referred me for X ray and supplied me with exercises.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Elizabeth, Thank you for taking the time to feedback your experience of our First Contact Practitioners (FCP’s). FCP’s are a key member of the practice staff. They have longer appointments than GP’s and can provide specialised advice without having to wait for a referral to be processed. FCP's can sometimes order some test that cannot usually be ordered within general practice. Kind Regards, Northenden Group Practice
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Review titled Big recent improvement in practice
Rated 4 stars out of 5
by Bob Croucher - Posted on 12 October 2023
Efficient transition from booking appointment to being seen by a gp either face to face or a phone appointment
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Bob, Thank you for your positive feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving for our patients. We will feed your comments back to the team. Kind Regards, Northenden Group Practice