Northenden Group Practice
489 Palatine Road, Northenden, Manchester, Greater Manchester, M22 4DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by David Faulkner - Posted on 20 October 2023
The experience was professional and reassuring. My health review pointed me in the right direction for the future.
Visited October 2023
Review titled Northenden Group Practice
Replied on 08 November 2023
Dear David, Thank you for taking the time to provide this feedback. We are pleased that your experience was professional and reassuring. Kind Regards, Northenden Group Practice
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Review titled Very responsive
Rated 5 stars out of 5
by Robin - Posted on 24 October 2023
Regular blood pressure check. Seen on time by very efficient health professional who was knowledgeable and friendly
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Robin, Thank you for your positive feedback and we are happy you could get the care you required. Kind Regards, Northenden Group Practice
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Review titled Lovely friendly staff
Rated 5 stars out of 5
by Noreen Brady - Posted on 28 October 2023
Lovely friendly staff when I ever ring so efficient and helpful always able to deal with my request for appointments when needed great GPs and easy to navigate the appointment booking system would definitely recommend to family
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Noreen, Thank you for your positive feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving for our patients. We are pleased that our staff are always efficient and helpful. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Great improvements
Rated 4 stars out of 5
by Clare - Posted on 06 October 2023
Over the past 2 months I have found it so much easier to access the GPs, Nurses, blood testing etc. The new procedure using the forms to request to see a GP has made a huge difference. The days of the horrendous and stressful waiting to get through on the phone from 8 am or queueing outside the door seem to be over. Thank you for the improvements made. The GPS and Nurses are fabulous. The receptionists have a hard job, but they also seem more relaxed and are very helpful.
Visited October 2023
Review titled Northenden Group Practice
Replied on 17 October 2023
Dear Clare, Thank you for your positive feedback and we are happy that our new online triage system is working well for you, and we strive to keep improving this for our patients. There has been a lot of work going on behind the scenes to make these improvements and we are glad that this is improving the experience that our patients are having at the practice. We are delighted that all the hard work is having such a positive impact on our patients and our staff. Kind Regards, Northenden Group Practice
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Review titled Very helpful
Rated 4 stars out of 5
by David Withers - Posted on 27 October 2023
Did everything they could do to support me over the phone as I wasn't able to get there. Medication, sick note and everything else received within the same day. Thank you
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear David, Thank you for your positive feedback and we are happy you could get the care you required. Kind Regards, Northenden Group Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Stephen Findlow - Posted on 12 October 2023
My recent visit to the surgery was a positive experience. All team members from reception to nursing staff and doctors were friendly and professional in the way they treated me , an excellent service all round, thankyou northenden group practice for the work you do .
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Stephen, Thank you for taking the time to send this positive feedback. Our greatest assets are our practice staff, who work tirelessly to ensure patients get the care they need. We will feed this back to the team. Kind Regards, Northenden Group Practice
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Review titled Great service
Rated 5 stars out of 5
by Pauline - Posted on 31 October 2023
Had an issue with Medication at pharmacy. Sorted out really quickly and diabetic review done during same appointment saving me having to go again
Visited October 2023
Northenden Group Practice has not yet replied.
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Review titled Good Health Centre
Rated 5 stars out of 5
by Maureen Yates - Posted on 20 October 2023
Had a review for my long term diabetes etc and it was very thorough covered life style food walking among other things. Blood taken seem to cover a lot of things not normally asked. Felt quite reassured.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Maureen, Thank you for taking the time to feedback. We are extremely fortunate to have a nursing team who provide our patients with thorough care. We will feed your comments back to the team. Kind Regards, Northenden Group Practice
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Review titled Better Experience
Rated 3 stars out of 5
by Robin - Posted on 12 October 2023
Following my bad review the other day, it’s only fair to say that my next attempt to get through was much better with a short waiting time and a polite and helpful response.
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Robin, Thank you for your feedback, we are pleased that you had a shorter waiting time and that you had a helpful and polite response. Kind Regards, Northenden Group Practice
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Review titled Helpful practice
Rated 5 stars out of 5
by Catherine Lee - Posted on 21 October 2023
I have always received courteous and helpful attention from the practice, once connected to them I have heard many receptionists going above and beyond to help others, (usually those older, or less able). I think the surgery should be really proud of that fact The NHS workload is not easing, and I fear never will. As a professional nurse and manager I know there are no quick solutions. And while it may seem a good idea to double the size of the practice!! It obviously can’t happen. I would suggest, as I already see happening that more nurses are used to triage, deal with small things, but Be available. Ie. Walk in patients, longer days Also a walk in admin service again available. A patient needs to know if GP has received a letter ….. if a referral has been made if meds ordered. etc. A “go between “All the stuff that holds up the receptionists. I know there are these people, but unavailable to public So that one can drop in and ask a person, the right person with knowledge to answer or investigate and reply later. I know reception does this, but too much work? A back up maybe someone who would recognise the importance or urgency of the query? These Tablets should not suddenly be stopped ? This appointment was urgent because……. This need should be met sooner rather than later …….. Etc. I’m know you have Receptionists who can do this, I have met and thanked them, but too much work? Maybe a nurse could take this, a responsibility that can be handled safely and fairly Anyway. The main point is accessibility and I know all the problems. Thanks for asking
Visited October 2023
Review titled Northenden Group Practice
Replied on 14 November 2023
Dear Catherine, Thank you for taking time to feedback. We are happy to hear that our reception staff are going above and beyond to help our patients. We are indeed very proud of all our team here at NGP as everyone works very hard. We totally agree, the NHS workload is not easing and has actually increased significantly over the years and also since us coming out of a National Pandemic. We can assure you we have no intention of doubling the size of the practice list but we have lost patients due to the issues we have faced over the last few years and since the onset of the pandemic plus the terrible situation with the telephony service. We therefore need to build back to where we were to enable us to provide a service here at NGP. Thank you also for your constructive feedback which we will forward to our GP Partners for their information. Kind Regards, Northenden Group Practice