Newport Pagnell Med.Ctr.
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient co-ordinated care
Rated 4 stars out of 5
by Anonymous - Posted on 08 September 2023
I have experienced a number of medical issues in recent weeks and have found the practice to be extremely efficient and prompt in their response. I felt my concerns were listened to and addressed. I find telephone consultations quite difficult compared to face to face but I have really noticed a change in the quality of these type of appointments at Newport Pagnell Health Centre. The consultation was a true dialogue, rather than one-sided, and I felt able to voice my concerns. A series of appointments included GP, nurse and paramedic input - my comments apply to all.
Visited September 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 18 September 2023
Thank you for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Mixed Experience
Rated 2 stars out of 5
by Helen - Posted on 31 August 2023
In some ways this surgery is great. The diabetic nurse is excellent and is very thorough and if I were just basing my review on her it would be top notch. Now to the bad bits. Trying to get through to the surgery takes over 20 minutes each time I have called. The online system where you can apparently book appointments is rubbish and unhelpful. Waste of time using the system. I’ve had one particular dr who wasn’t interested in what was causing my symptoms but would rather prescribe me painkiller than address the cause which she didn’t know and didn’t refer me anywhere. Another appointment the dr did refer me for investigations and did say she would also put some of my meds on repeat but she hasn’t done this. I raised this with the online system and have a standard message from the surgery that I need to speak with a dr to get the meds on repeat. No offer of an appointment. No taking into account my message advising that rhe dr hadn’t done what she promised. So now I am going to have to waste more of my time actually trying to get through to explain to a receptionist. I get the impression the surgery is understaffed but this shouldn’t mean getting rid of me as quickly as possible and not addressing any causes of my illness or errors they have made.
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 01 September 2023
Thank you for your feedback with regards to the service you have received from the Practice. Your comments will certainly be passed onto our Diabetes team. We are sorry to hear that you have been unhappy with other aspects of our service. If you would like to contact us further and provide additional information about the difficulties you have experienced, we will be able to investigate this for you. Please visit our website and complete a complaints/feedback form or telephone the Practice and ask to speak with a Team Leader.
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Review titled Attentive, caring, responsive staff!
Rated 5 stars out of 5
by Scott L Pileckas - Posted on 22 August 2023
: I have a severe disability due to a freak accident caused by officers at Northamptonshire Police, and the GP and her colleagues have been more than understanding of the extremely unique, unprecedented circumstances of the injury that introduced me to her/them. She is graceful, knowledgeable, and attentive. I am so very grateful for her care and meticulousness
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 23 August 2023
Thank you so much for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Fantastic Occupational Thereapist
Rated 5 stars out of 5
by Scott L Pileckas - Posted on 28 August 2023
The OT has been fantastic. She called me personally and, despite my dismissals to the contrary, told me not to worry about taking up her time for something so 'trivial'. She is working diligently to help me find replacement crutches for my 6'5 frame, for which I am so grateful. God bless you and everyone there!
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 30 August 2023
Thank you very much for such wonderful feedback! We are so pleased that you have been happy with the treatment you have received and will certainly pass your comments onto the staff member involved.
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Review titled Attentive Practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2023
They were quick & attentive to deal with my Nan & I really appreciated the matter of urgency! Very helpful, kind & understanding!
Visited August 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 18 September 2023
Thank you for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled Worst practice ever
Rated 1 star out of 5
by David Russell - Posted on 05 July 2023
I’m actually complaining on behalf of my 80 year old mother, who cannot get an appointment, has a heart condition and various other ailments. Having also been with this practice it has to be one of the most unprofessional surgery’s I have come across. Staff are rude unhelpful and the doctor’s aren’t much better . Having read the reviews thinks have not improved!
Visited July 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 06 July 2023
We are very sorry to hear that you are unhappy with the service your mother has received from NPMC. If you would like to contact us further and provide information about the difficulties she has experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.
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Review titled Superb in many ways
Rated 5 stars out of 5
by JOHN KEMP - Posted on 05 July 2023
Telephone was answered very quickly and my problems were dealt with in a sensitive and professional manner. It was a good experience that has eased my anxiety. Thank you .
Visited July 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 06 July 2023
Thank you for your feedback. We are so pleased to hear that you have been satisfied with the care you have received. We will pass your comments onto our staff.
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Review titled very poor
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I would stay away! very poor service and uncaring staff, Reception staff and secretaries are rude and do not get back to patients if they say they will, always having to chase for an answer
Visited May 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 31 May 2023
We are very sorry to hear that you are unhappy with the service you have received from NPMC. If you would like to contact us further and provide information about the difficulties you have experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.
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Review titled good in parts
Rated 3 stars out of 5
by Richard Paul Harris - Posted on 01 June 2023
nurses brilliant. see face to face put your mind at rest that's the good part. The not so good parts is trying to get appointment with a Doctor face to face. Receptionists can be quite rude when you have the chance to speak to them after a long wait.
Visited May 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 05 June 2023
Thank you for your feedback, we are so pleased to hear that you have been satisfied with the care you have received and will pass your comments onto our Nursing team. Should you wish to submit a complaint about any of the other points you have mentioned, please visit our website and complete our Comments/Complaints form. Once we have received this, we will investigate for you.
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Review titled 30 days notice letter received today
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Me and my family received a letter in the post today saying in 30 days time we will be unable to use the practice. We lived in Newport for 10 years and then moved to Cranfield 8 years ago. We changed our address with the practice when we moved and we were able to carry on as normal. So now without warning after all this time we are getting kicked off the books. I have a serious medical condition and need regular medication. So now myself and my family are going to have to find a new doctors. That’s if we can find one that’s taking on new patients. Let’s hope I can find a new doctors quickly and let’s hope I don’t run out of medication! You should be ashamed of yourselves!
Visited February 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 21 February 2023
We are sorry to hear that you are unhappy with the service you have received from NPMC. If you would like to contact us further and provide information about the difficulties you have experienced, we will be able to investigate. Please visit our website and complete a complaints/feedback form or telephone the Surgery and ask to speak to a Team Leader.