Newport Pagnell Med.Ctr.
Queens Avenue, Newport Pagnell, Buckinghamshire, MK16 8QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful baby care/postnatal care
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
Since having my son in May 2024 my experience with his medical care has been dreadful. I have had to beg for every appointment, including his 6 week check up (which happened at 8 weeks) and his 12 week vaccinations, which he is now receiving at 17 weeks. I had to go into the surgery to find this out, I have not been given a confirmation text or letter. This is completely unacceptable and not only leaves my son vulnerable to disease, but has left me feeling like we are invisible. Due to going abroad I had to reschedule his vaccinations. I reached out at least 3 weeks beforehand, during which I called at least 6 times and visited the surgery twice in order to speak to someone, at which point they always told me we were ‘marked as urgent’ and would ‘receive a call within the week’. This was a lie, I received no call and had to go in to the surgery to sort this out. The communications system in this surgery is appalling. I’m disgusted that I have been lied to and said they will contact me, with no attempts being made. We will be changing surgeries as soon as my son has had his vaccines, 5 weeks behind schedule. This is a huge shame as my pregnancy care was great, but since having my son it’s like we don’t exist.
Visited September 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Mark b - Posted on 17 September 2024
I have not needed to see a gp for quite a long time, years. Following a burn to my ankle that wasn’t healing very well I was after some advice. I left a call Me back message at the med centre, was called back & a phone consultation followed a couple of hours later. That was followed by an in person appointment the next morning & I’ve just had a follow up appt today. Both times the ladies who saw me were professional & engaging. I felt that I had top drawer care & advice that was easy to access, resulting in My burn healing well despite its awkward position. I just wanted to express how grateful I am to have such good care available so close to home & to say thank you again to both of my care providers.
Visited September 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled No Health Service
Rated 2 stars out of 5
by Sandra Oxley - Posted on 16 May 2024
Access is impossible. I tried to access online triage, it was "temporarily unavailable try again 8.00 am Friday or ring". I bit the bullet anticipating a long wait but no that too was full. The alternative was 111 or walk in centre. The last time I experienced that was after the same experience with Newport Pagnell Medical Centre in February with my husband and we left A&E 14 hours later still without final results of tests. His "care" is still ongoing at a snail's pace. When you manage to access a practitioner the care is good assuming you're still alive by then.
Visited May 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
Tried to get an appointment for a specific issue .Terrible communication , no response , impossible to get help and support . Staff clearly overworked and overwhelmed
Visited April 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Absolutely shocking wait times
by Anonymous - Posted on 19 April 2024
I called at exactly 8am Monday morning for an appointment. To my dismay I was caller number 46 in the queue. My call was answered an hour and fifteen minutes later, and the best they could do was a telephone appointment on Friday afternoon. During the appointment the GP asked me to come to the surgery at 4pm. Unfortunately I subsequently had to cancel, so I called them at 3pm, to find I was caller number 20 in the queue. It's now 3:20pm and I'm caller number 14. It's likely I won't be able to cancel before my actual appointment. I was previously with Kingfisher Surgery, who were great, but they recently merged with Newport Pagnell and Willen, with the Newport surgery acting as the main one, and now the service is the worst I've ever experienced in my life. I don't know if it's early teething problems from the merge or if they were totally unprepared. Either way, having to wait this long to speak to someone is totally unacceptable.
Visited April 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Fantastic experience every time
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
The online booking system is quick, efficient and easy to use. It allows you to give details of the issue which aids triage of appointments. When using this I have received a call back the same morning (for more urgent issues) and there was no waiting on the phone to get through! The doctors are kind, compassionate and take the time to explain conditions and what the options are. At a recent appointment for a condition with my hand, the doctor noticed I had had a flare up of a skin condition (unrelated to the reason for appointment) and prescribed some medication. Following the appointment I have had two referral letters. I have to say this is the best experience of seeing a GP I have had in my life (although the provision of care at the practise is always excellent). I had been bracing myself to have to persuade the doctor as to why a referral would be necessary but it was offered without any request from myself. The fact the doctor noticed a second issue and checked in with regards to that was incredibly reassuring. Having the ability and time to treat the whole person as opposed to individual issues shows compassionate care at its best and in a surely better for society (and the NHS!) in the long run.
Visited March 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Dear Patient, Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Very sad
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Waiting doctor call already 4 days but when you come in Gp always do like for you call in one hour and all day like that... For 4 days I been I GP 12 times and nobody can help. Answer sound: Doctor not in GP this moment his call you later. Wait call 4 days. Try to do appointment always answer sounds we don't have a space on this moment and continued couple days... In the morning no chance to call in gp always you are 37 on the cue... try to do what call me. Call me back and sad we call you later and nobody call... I not understand how can do diagnostic by call..
Visited March 2024
Newport Pagnell Med.Ctr. has not yet replied.
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Review titled Kindness Personified after Northants Police Injuries
Rated 5 stars out of 5
by Scott L Pileckas - Posted on 21 February 2024
The staff suggested, endorsed, and facilitated my new blue badge. I have zero health problems before I was injured by two officers with C I D in Brackmills in Northamptonshire Police and, unfortunately, as we all know from the news, misconduct in the police is rife. Complaints against them are resolved in less than 0.01% of the time, but my practice has been beyond supportive. They have even forced me to attend psychotherapy to ensure the ongoing harassment by the two officers does not impinge on my recovery. Thank you guys for everything. God bless and keep you all.
Visited February 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled Efficient and responsive practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I have had a number of medical issues over the last 12 months and I have used the online triage system , which has worked well for me . When required I have speedily escalated to a face to face appointment or blood test appointment . Much of my contact has not necessitated a face to face appointment and has been dealt with perfectly appropriately by telephone contact or text message
Visited January 2024
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager
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Review titled By far the best practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
I've been with this Medical Centre since 2020, and could not be happier with the way I've been treated. Of course it can take a while to get an appointment, but it's the same, if not worse, everywhere. On occasions I've needed urgent help, I've been assisted in good time, and with remarkable kindness and dignity. For routine appointments or issues, I've been listened to and given appropriate help. Their follow-up response time when I've called 111 has been great. I do not understand people asserting the staff are rude or unhelpful, this could not be further from the truth - I accept if you're worried or in pain you may feel like they're not helping but one can only assume this is a very subjective opinion based on the moment. I had Covid & flu jabs last weekend, the nurse & assistant were exceptionally friendly and happy - this goes a long way to make a patient feel welcomed and cared for. And as for the reception staff, they are the nicest I've ever met (and I've met a lot over the years). Last week I popped in to change an appointment and had a bit of a breakdown, the receptionist immediately came from behind the desk and helped me to sit & calm down - I felt genuinely cared for. Also the site is clean, tidy and a pleasure to visit - I have visited surgeries where you want to wipe your feet on the way out. In short, best MC I've ever been to
Visited October 2023
Review titled Newport Pagnell Med.Ctr.
Replied on 08 July 2024
Thank you for your positive comments and feedback. We are delighted that we were able to meet your expectations. We welcome the opportunity to receive, review and reflect on all comments to help us improve our service to you and other patients. I will convey your feedback to all our team. Fazilat Shivji Services Support Manager