Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First e -consultation with GP
Rated 3 stars out of 5
by Patricia Lennox - Posted on 29 February 2024
This was a very interesting consultation - I have had call backs with a GP previously, but never used this process before. I expected a clinician to contact me by telephone. The messaging was easier than I thought it would be, though the response time from the GP was a bit alarming at first. My questions were answered clearly and concisely, and the outcome was satisfactory. My concern is that there are patients who are unfamiliar with the technology involved in an e-consultation, which could cause potential problems with such communications from the medical practice, and who would really prefer to see their GP in person.However, for me, this was a positive experience, and I would be happy to do it again.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 11 March 2024
Good afternoon Patricia, thank you for leaving us a review on the new system. Yes I do agree with you that e-consultations are not for everyone and we try hard to take that into consideration for our patients. They can work well though for certain patients and conditions, so it is great to get your views on the system. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled First class practice
Rated 5 stars out of 5
by Colin Floyd - Posted on 07 February 2024
Having had an operation postponed subject to further investigations the practice did everything they could to expedite them.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 15 February 2024
Good afternoon Colin, thank you for taking the time to post us a review. I am really pleased to hear that we have helped you in your time of need. The staff here at NVH do work incredibly hard under quite challenging circumstances on a day to day basis so it is really good to receive some positive news. Thank you I will be sure to share this with the whole team, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Caring and compassionate
Rated 4 stars out of 5
by Jennifer - Posted on 17 February 2024
I have had an ongoing medical issue for some months which requires twice weekly (at least) visits to the practice. All the clinical staff that I have come across including GPs, nurse practitioners, nurses and healthcare assistants, have without exception, treated me with dignity and compassion. I feel that they are doing their utmost to resolve my problem. I would not hesitate to recommend this practice despite the occasional difficulty in getting appointments
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Jennifer, thank you for your kind words which I will pass to the team so that they can be shared at our next team meeting. Our team work incredibly hard for our patients under what can be quite challenging circumstances sometimes, so it is really great to hear a positive news story. Thank you - Nene Valley Hodgson Medical Practice Management Team.
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Review titled Prescription
Rated 3 stars out of 5
by Jay - Posted on 10 February 2024
I had a t/c Ax on 29.01 meds were prescribed pharmacy didn't have and advised on alternative made t/c to surgery for meds to be changed 24hrs later went to pharmacy to pick up, on getting home I realised the medication wasn't a full course but half. Made another t/c to surgery to confirm, it was confirmed that prescription wasn't complete and the rest would be sent I advised that I hope it will rectified and I won't have to pay another prescription, the receptionist advised she understood my point and would call me back, didn't get a call but a text later saying to pick up prescription. On getting to the pharmacy I had to pay another £9.65 I was upset about this. I had to pay for another person's mistake without an explanation or apology, felt cheated. Would appreciate it if this can be sorted. Thanks
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning Jay, thanks for taking the time to post a review, if you can let me have your full name I will of course look into what has happened here to see if we can put it right. If you go to our website www.nvhmedicalpractice.co.uk and click on the have your say button you can email in with your full name via the online form then I can look into what has happened for you. Many thanks, Helena Papworth.
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Review titled This practice not great at all
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
the new system is terrible. In your system, I asked that I need to consult with the dakrar, I didn't get any confirmation. Only when I called in the evening, the receptionist said that they would call me the same day. I received a confirmation message, but no one called. the next day I received a message that he would call me. I was very stressed because I can't answer the phone at work. I think I was very lucky that I had a lunch break and the doctor contacted me. I told him everything and at the end of the conversation I found out that it was not a doctor but only a pharmacist.. It was horrible. I was shocked that I had to share my problems with half the world until I got a prescription.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, I am sorry to hear you were unhappy following a recent contact with us. Our Pharmacy team, based here at the surgery and part of our extended team are often the best people in the team to deal with medication issues. Regarding call back times, if you cannot take a call at work, the more information you give us when you fill in the online form, about how and when you can be contacted, means that we are much more likely to be able to contact you when it is easier for you to answer your phone/text. The clinical team are working through the (clinical) medical requests, booking in consultations where appropriate for patients or dealing with the patients request in the most clinically appropriate way, so to be clear your problems were shared initially with a senior member of the clinical team to enable them to get you help from the most appropriate member of our wide ranging team, which these days includes: • Doctors • Advanced Nurse Practitioners • Primary Care Matrons • Nurse Practitioners • Practice Nurses • Health Care Assistants • Clinical prescribing Pharmacists • Care-Coordinators • Social Prescribing Link Workers • Podiatrist • Physiotherapist I hope this explanation is helpful, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Super professional service
Rated 5 stars out of 5
by Chris Cordery - Posted on 27 February 2024
Response to my quite urgent request for help with high blood pressure has been outstanding. Clinical staff have been brilliant at fitting me into their already busy schedules.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Chris, thank you for posting us a review. Really glad to hear you have had great treatment from our team, ultimately its what we are here for. Thank you and I will pass on your kind words to our hard working team. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Staff good but not the appointment process.
Rated 3 stars out of 5
by Anonymous - Posted on 05 March 2024
The overall experience with the Dr's and nurses are usually positive ones, however the actual process still of trying to get appointments is a chore, even with the new system it takes weeks to get anything on the go as far as speaking to a GP. I recently tried submitting a request for almost 2 weeks recently and failed each time due to no more slots ( even as early as 830 am) . Then, when i finallly did get on I was given a 10 day wait for a call back! Then another 9 days for my test results. It seems you have to many on your books to cope and a lack of staff to accommodate your patients putting people at risk of diseases and illness taking hold due to delays in appointments. A fairer system would be one when some appointments are reserved for the afternoon as not everyone works shifts where they can submit a request or call at 730/830 am. This way people may try to request appointments from 2 pm like we used to as well.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for your feedback. Yes very difficult to match patient demand with our safe capacity. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. I am sorry you have had to wait to get seen and treated, there are days when we still have capacity through to the afternoons, we are not always at capacity in the morning each day. I will pass your feedback to our team, many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Excellent service
Rated 5 stars out of 5
by Helen Stafford - Posted on 12 February 2024
I made an online request at 7.30 in the morning, by 855 I was told I needed antibiotics and they would be at my chemist within the hour. Fantastic and speedy response. Thank you.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Dear Helen, thank you for posting us a review. It is great to hear that you have had such a positive experience from our new online system. When it works well like this, it is really a great system for patients and as you say speedy so saves time allowing us to deal with more patients. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Speedy results!
Rated 4 stars out of 5
by Anonymous - Posted on 29 February 2024
I had a blood test yesterday, 9:30am, in and out no messing around. By 4pm I had the results! Did take a few weeks before there was an appointment for me to come in. But can’t fault the care and attention once I did!
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 11 March 2024
Good afternoon, many thanks for posting us a review, really glad to hear you had a quick service and that you were happy with the care and attention given to you by our staff. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Irritating Experience
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
I sent message to surgery with two problems. When I got callback, following details I was instructed to go to surgery, but only allowed one problem to be discussed. After speaking to the medical student I was seen by doctor but nothing was done so was sent home in excruciating discomfort and basically had to care for myself.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear patient, thank you for leaving us a review. I am sorry to hear of your recent experience and that you have experienced such pain. If you want us to review this for you just fill in the online complaint form from our website, www.nvhmedicalpractice.co.uk and I will be able to investigate what happened and respond directly to you. Nene Valley Hodgson Medical Practice Management Team.