Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
The staff have always been helpful to myself and my children when I have needed help. They take their time to listen and provide support. The new system benefits me and my family and you can select a time that suits for a call back. They have been quick at responding when needed.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 February 2024
Good afternoon, thank you posting us a review. I am really glad to hear of your satisfaction with the new system and that it has benefitted you and your family it was our intention when we changed to the online system to try and be more responsive to our patients. Thank you for your kind words which I will share with the whole team. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Average Practice
Rated 3 stars out of 5
by Salim Suri - Posted on 07 February 2024
2 times appointment was cancelled due to the short of staff. Nurse is ill etc . Anyways rest of thing is ok. More improvements required.Overall all is ok . But not excellent.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 13 February 2024
Good afternoon Salim, thank you for taking the time to post us a review, we appreciate it. I am very sorry that your appointment has had to be cancelled, yes it is true that when staff who have pre-booked appointment lists call in sick, it is very difficult for us to re-book them all the same day so some do end up getting moved forward. I am sorry it has happened to you twice recently. Thank you Nene Valley Hodgson Medical Practice Management Team.
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Review titled Brill Doctors
Rated 5 stars out of 5
by Norman Stone - Posted on 26 February 2024
I have been tested for high blood pressure and the Dr who helped me with tests etc was very nice and dealt with my problem very understandingly
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 27 February 2024
Dear Norman, thank you for taking the time to leave us a review. I am really glad to hear of your positive experience I will share your kind words at our weekly team meeting. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Smear test
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I recently went for my smear test and was very pleased with the nurse, she was very polite and professional. She didn’t rush me or make me feel uncomfortable which happened at my first one. Although there was a little pain and discomfort, she was very lovey, kind and efficient.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thank you for taking the time to post us a review of your recent experience at NVH. I am really glad to hear of your positive experience. I will ensure our valued nursing staff get to read your kind words. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
Fast and friendly staff from booking to being with the nurse for blood tests. Tests already coming through on the same day
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear patient, thank you for leaving us a review. I am really glad to hear of your positive experience with our new system. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Terrible
Rated 1 star out of 5
by Nik smith - Posted on 08 February 2024
Two weeks and still waiting on meds from the hospital to be released from the doctors….have been lied to about this three times I’m desperate for my meds you carnt even get an appointment now
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 16 February 2024
Good morning Mr Smith, I am saddened to read your review. I understand that the issues you faced recently have now been dealt with for you. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Friendly but very difficult to secure appointments as needed
Rated 3 stars out of 5
by Shevaughne - Posted on 16 February 2024
Despite most of the staff being very friendly, it is very difficult to secure an appointment when needed.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Dear Shevaughne, thank for your leaving us a review. Sorry to hear you have not found our new online system easy to secure an appointment, it has certainly helped us to deal with more patient requests, and having the patients own words in the online request also helps our clinical team to prioritise each request. I hope you find it useful in the future. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great when you urgently need them
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
I was feeling quite poorly when I went for a routine appointment and things weren’t right and I was sent straight to see a doctor, the service and advice I received were very good
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 February 2024
Dear patient, thank you for your review it is great to hear you have had such a positive experience, the team here work very hard to support all our patients whatever their health needs at any one time are. Many thanks for taking the time to post the review all feedback both positive and negative helps us to shape our future services. Nene Valley Hodgson Medical Practice Management Team.
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Review titled New online appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I find the new system of completing an online form to request an appointment or for an admin query, much easier and faster than the previous telephone system. I have used it several times since it was introduced and have always been contacted quickly, with either text or telephone advice from a clinician. It’s definitely a much simpler process and I really like it.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 February 2024
Dear patient, thank you so much for your review of our new online system v our old telephone system. It is really helpful for us to get reviews from patients who have had first hand experience of both systems. Many thanks, I will be sure to pass this on to the team, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by D Harris - Posted on 24 February 2024
Every time I have asked to see a doctor or nurse, I get through and make an appointment fairly quickly.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Good morning, thank you for taking the time to post us a review. I am glad to hear your positive comments, and that you find our access fairly easy. Many thanks, Nene Valley Hodgson Medical Practice Management Team.