Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Paul Fields - Posted on 23 February 2024
I recently had a great experience with a practice doctor to resolve my medical concerns. Plus also I had a great experience with a practice nurse who took a blood sample from me.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Paul, thank you for leaving us a review, feedback is really important for us, especially about our new access system. Its great to read of your positive experience with two of our team members. I will share your kind words at our weekly team meeting. many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Can anyone see a doctor?
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
This new system is worse than the last. I was told the website is open from 730-10 only. Medical secs cannot message GP if needed. Thought last system was bad - it is bad but this is worse. Does anyone care? I honestly don’t think so. It’s hard enough to get an appt face to face these days, no one cares or wants to see anyone. System years ago when you could book in advance was far better and naturally having an on call dr who was there for all urgent. Pch and other hospitals are face to face. Why do the drs hide in their offices!
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 February 2024
Dear patient, thank you for your review. I am sorry to read of your unhappiness. Our new system via the website is not set by time (7.30 - 10am) its set by the number of requests we get in, inevitably we get more requests earlier on some days than others, there have been days when the online request function is still open way into the afternoon this does depend directly on patient demand on any one day. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. The key to the success of the system as it is the most senior and experienced clinically trained staff that are reading and reviewing each patient request and then ‘signposting’ the request to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients when they need us, while all the other requests for help get dealt with by the right person in the large multidisciplinary team. Our staff still see patients face to face on a day to day basis but these are where this is a clinically appropriate as there are so many other things that can appropriately be dealt with over the phone, but I agree with you that not all can. I hope this is helpful, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Still troubled
Rated 3 stars out of 5
by Anonymous - Posted on 24 February 2024
Using the new system booking via app. It works but the time to appointment is still to long. Eg took 9 days for callback and then appointment 2 days later. Doctors are friendly and efficient enough once seen
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear patient, thank you for taking the time to post us a review of our new Accurx total triage system. I am glad to read that you got a booked appointment and were seen. I understand your frustration at the length of time you had to wait, but the important thing to remember is that your request, once submitted was reviewed by a senior member of the clinical team and a timescale was assigned to your request based on the medical request itself. It the request had warranted more urgent attention than 9 days, based on the information submitted, you would have had an appointment booked sooner. For example, some patients who submit their online request get dealt with the same day or the next day, but his is all based on the clinical need of each request. I hope this explanation is helpful. Nene Valley Hodgson Medical Practice Management team.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
Very helpful and friendly staff on my recent visit to Hodgson Surgery yesterday. Results came back very quickly very impressed.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 23 February 2024
Dear patient, thank you for taking the time to leave us a review. I am glad to hear that you had had such a positive experience. I will ensure the staff at our Hodgson site get to read your kind words. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled You had better have a smartphone
Rated 2 stars out of 5
by Stephen Frame - Posted on 05 March 2024
I recently provided a mobile phone number for contact instead of my landline. I now receive frequent contacts by sms calling for all sorts of data. Whilst this is a vast improvement over the appalling service by ordinary phone, I pity the poor souls who still have to rely on the ordinary phone.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear patient, thanks for your review. Yes we are trying to embrace the current technology where we can to help improve our access, however we are still mindful of patients who do not or cannot access us in this way. This system has reduced the number of patients that need to call us up to access our services. So, the new system is actually opening up another way to really effectively contact the practice and get a response quickly and easily, the current turnaround time for us to review the request is no longer than the next working day. The follow up care from the patient request is either on the day, or next day depending on the clinical need/nature of the request, but we do book up to two weeks in advance for queries that are not clinically urgent. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. Thank you again for your feedback, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Purpose of online proforma
Rated 3 stars out of 5
by Caroline - Posted on 09 February 2024
Got a callback today as promised. GP asked what she could do for me so had clearly not read what I had written, at length, when requesting contact. As a result, she said she would have to go & speak to someone senior & call me back, which she did. I just feel that if she had read what I had written it would have saved time as she would have been prepared. Is the purpose of the online proforma just to prioritise contacts? Are we wrong to expect the GP has read it prior to contacting the patient?
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning Caroline, many thanks for taking the time to post us a review of our new online system. It is true the clinical team do try to prioritise patients based on what is put on the online form. I will make sure your review is fed back to the whole team though. We appreciate all feedback, thankyou, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
It was not the appointment I expected and it was too brief with no explanation given why I didn’t have my usual comprehensive annual checks ie for diabetes. Only focus was to check if I should take statins which I decided years ago not to take.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 February 2024
Dear patient, thank you for your review. I am sorry you have been left disappointed following a recent long term condition review, if you would kindly fill in a complaint form from our website, ww.nvhmedicalpractice.co.uk and give me the date and your details I am more than happy to investigate what has happened in this case and why and come back to you with a personal response. thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Patient
Rated 4 stars out of 5
by Igor Szetela - Posted on 24 May 2024
We don't go to the doctor very often, but if we need to, we always manage to make an appointment, although it can sometimes be very complicated.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 04 June 2024
Good afternoon Igor, thank you for your review - I am glad to hear you get appointments when you need them it seems our new system is working for more and more patients as we move forward. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Prompt response
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
After experiencing the out of hours GP service via NHS111, the follow up appointment at the surgery was very prompt, professional and resulted in speedy diagnosis and start of treatment
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Dear patient, thank you for taking the time to post us a review about recent care you have received from us. I am really glad to hear you got sorted out. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Can never get an appointment
Rated 1 star out of 5
by Andrew - Posted on 25 February 2024
Can never get an appointment and extremely difficult to leave a message as it’s always full even considering registering somewhere else the last time I tried to get an appointment after 3 days and countless phone calls I called 118 to get some antibiotics I think they have taken on too many patients
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Andrew thank you for taking the time to post us a review. I am sorry to hear of your recent difficulties. Our new online contact form is hopefully making it easier for patients to send us their individual requests. Why have we made big changes to our appointments system and method of contacting the practice? The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. How are patients encouraged to contact the practice? You can access the Accurx Patient Triage service from the home screen of our website, Nene Valley Hodgson Medical Practice – Medical Doctors in Werrington Peterborough (nvhmedicalpractice.co.uk) there is a banner just under our name, which states “Contact us online; if you need help with a non-urgent medical or admin request? You can now contact us online. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. I do hope the new system will be helpful for you in the future. Nene Valley Hodgson Medical Practice Management Team.