Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Mike Dempsey - Posted on 02 March 2024
Extremely difficult to see a doctor .The web site is often not available with error message that there is no capacity for the rest of the day. The leave a message system works well but of course with a day delay. 111 system seems to be the standard answer for everything but works well although it’s not what a GP surgery should( ie face to face)
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Good afternoon Mike, thankyou for taking the time to post us a review. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. This system has reduced the number of patients that need to call us up to access our services. So, the new system is actually opening up another way to really effectively contact the practice and get a response quickly and easily, the current turnaround time for us to review the request is no longer than the next working day. The follow up care from the patient request is either on the day, or next day depending on the clinical need/nature of the request, but we do book up to two weeks in advance for queries that are not clinically urgent. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. We do appreciate you taking the time to post your views, thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Excellent care, once you get to actually see someone
Rated 3 stars out of 5
by JOANNE - Posted on 24 February 2024
At an annual review with a very nice practice nurse, an anatomical malfunction was immediately picked up by her and I was quickly enabled to see a practice GP. The GP, whom I've not seen before was so good and she paid attention and listened to me (none of the looking at computer screen, typing and clicking, and muttering 'uh-hu' when I paused for breath, that I've experienced often in the past). She seemed actually interested and was first class in putting things in motion to try and resolve the issue. She was so kind and reassuring.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Joanne, thank you for taking the time to post us a review. It is really good to read of your positive experience recently. Lovely to hear of your praise for our staff, I will make sure to pass on your kind words to the team at our weekly meeting. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Fantastic practice
Rated 5 stars out of 5
by MR ALAN WILKINSON - Posted on 08 February 2024
I’ve been with the surgery (in some form) for over 40 years and even though there’s a surgery nearer to where I live now, I’ve stayed with Nene Valley and I couldn’t be happier. Wonderful staff who are all genuinely lovely even though they no doubt have a real responsibility with their patient numbers. Each time I attend or even have to call I always think what lovely professionals who are a total delight to deal with. My most recent appointment was for a blood test and the nurse just couldn’t have been more lovely and such an outstanding professional, it really was a delight to deal with her. You really do have fantastic staff and I’m always more than happy to give my opinion if anyone asks me about Nene Valley Surgery. It’s an absolute pleasure to write this review and I really mean that. Genuinely thanks for a lifetime of healthcare.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 16 February 2024
Dear Mr Wilkinson, what a lovely review thank you. I am delighted to hear of your positive experiences, our staff do try hard to offer the best care they can. All reviews are always shared with the team at our weekly meeting. Thank you so much, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Very friendly
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Was on time and very helpful , nurse was very good , very clean and she was very considerate to me , excellent
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning, thank you for taking the time to post your review following a recent appointment with one of our nurses. It is really good to hear positive feedback about our team, they all work so hard, I will make sure this gets heard by them. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Appointment
Rated 4 stars out of 5
by Lucy Johnson - Posted on 28 February 2024
Text message reminders were useful. Appointment, I was seen by 2 ANPs who were amazing. Full explanation of procedure, and aftercare explained. I was given time to ask any questions and didn’t feel rushed.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Lucy, thank you for posting us a review. I am really pleased to hear of your positive experience and aftercare, I will pass your feedback to the team as I am sure they will be able to identify themselves from your kind words and we all need a pat on the back some days. Thank you Lucy, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
I had an appointment at 11am and I was attended to at roughly 11:30 which I think was fair, considering the crowd there. The doctor was friendly and professional. I had to come back for a blood test which was promptly booked for the next day. The service has been great so far. The only thing is they need to have more than one person stationed at the reception because of the crowd sometimes.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 23 February 2024
Good afternoon, thank you for leaving us a review I am really glad to hear of your positive experience and valued feedback. I appreciate you raising the issue of the queue that can sometimes form at the front desk, noted. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great professional performance
Rated 4 stars out of 5
by Kevin - Posted on 23 February 2024
Really nice nurse help with taking bloods as it can be difficult to get blood from my arms so my hand was used instead
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Kevin, thank you for taking the time to post us a review. I am really please do hear that you had a positive experience with one of our nursing team. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Mixed feelings
Rated 3 stars out of 5
by Lee knight - Posted on 26 February 2024
My recent experience with the last two GP’s have been very good, the booking system is what let’s things down, I tried to embrace the change but as a lorry driver I found it very difficult to get on line at the time needed to book the appointment, and when trying to explain this in the phone being told that it the way the system is now is not really the help people need.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 March 2024
Dear Lee thanks for your review, we are always keen to receive feedback from our patients. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. I take on board your point about trying to explain to our staff, your particular issues and will feed this back to the front of house teams, as with any new system there are always teething problems or unexpected outcomes, but we are working hard with the new system to try and make it as user friendly as possible for as many patients as is possible. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Good practice
Rated 4 stars out of 5
by Jay bird - Posted on 24 February 2024
Had an appointment for my daughter for an asthma the lady was very thorough and was so lovely. I left feeling satisfied and felt like we are getting some where
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 26 February 2024
Dear Jay, thank you for posting us a review. I am really glad to hear of your daughter's positive experience at the hands of one of our dedicated nursing staff, lovely to hear such positive feedback. I will share this with our team at our weekly meeting. Thankyou, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Michael Hopkins - Posted on 17 February 2024
We got there a bit early. I checked in and before I got comfortable in the chair, my was called.👍👍
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning Mr Hopkins, thank you for leaving us a review. I am really glad to hear of your positive experience. Many thanks, Nene Valley Hodgson Medical Practice Management Team.