Lime Tree Surgery
Lime Tree Avenue, Findon Valley, Worthing, West Sussex, BN14 0DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 3 stars out of 5
by Jean M - Posted on 15 January 2024
Turned up for appointment which had been cancelled. I was not sent a message on my phone . Was told that a message had been sent . I am still waiting for it to arrive . Wasted my time and petrol . Jean Mitchell .
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
The doctor was fine, but the wait time was atrocious. I understand it was a couple of days after Christmas, but we had an appointment and weren't seen for 45 minutes. In addition, seven other people came and were seen before us. It's not good time management, especially when you have an ill 2 year old.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, thank you taking the time to tell us of your experience. I am sorry to hear that you had a long wait on this occasion. Whilst the clinicians always try to keep to time, delays can happen for a number of reasons. This can include an emergency or that previous patients require more time. We generally have several clinicians working at any one time and it is likely that the other patients were seeing different people to you. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by David S - Posted on 08 January 2024
Appointment for doctor call back made after a short wait on phone. After sending photo doctor got back to me quickly and prescribed me medication. All ready within 1 hour. Gout now cleared up. Grateful thanks to doctor.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Patient, thank you for taking the time to leave your review. Photos are very helpful in allowing the GP to efficiently triage and treat many conditions. I am pleased to hear you received your medication quickly and the gout has now cleared. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 3 stars out of 5
by Janet G - Posted on 03 January 2024
Call back failed as I was cut off. I had to drive to Surgery to make an appointment as second call I was 68 in the que!
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, thank you for taking the time to tell us of your experience. I am sorry that, on this occasion, our automated call back service did not work for you. There is more information available on our call back service on our website https://www.limetreesurgery.nhs.uk/telephone-automated-call-back-system Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 2 stars out of 5
by Linda O - Posted on 24 January 2024
The swiftness of getting a face to face appointment was good. The actual appointment with the nominated doctor was poor indeed, and not up to my own expectations of previous face to face appointments. I truly felt it was a waste of my time and more importantly , the doctors time. I would be prepared to discuss the reasons why I have written this feedback, should you require. I perfectly understand the pressures the Health Services are under at this time. However I would rather have to wait for a quality appt than a rushed one.
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Very friendly aand welcoming. Attentive when I was answering her questions. Able to discuss without being put under any time pressure.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Patient Thank you for taking the time to leave your feedback. I am pleased to hear that the clinician was friendly, attentive and did not make you feel rushed. I have passed your comments onto the wider clinical team Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 4 stars out of 5
by Joanne W - Posted on 09 January 2024
The call back service is a good idea, the receptionist was helpful. Was a bit worried as haven't seen a doctor or had an appointment since before Covid. Both times I have asked for a call back the doctors have been helpful. I am pleased with the service
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Joanne, thank you for taking the time to leave your feedback. I am happy to hear that you have been pleased with the helpful service that you have received. I have passed on your comments to the wider team. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Nurse was very kind and helpful . Arrived very anxious but left feeling that I was being treated well. Very helpful with answering my worries.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to leave your review. I am pleased to hear that the nurse was able to alleviate your concerns. I have passed your positive comments back to the nursing team. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Was given a quick appointment with go, action plan set same day and specialist clinic in touch with plan in 4 working days
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Patient, thank you for taking the time to leave your feedback. I am pleased to hear that you were quickly seen and have heard from the specialist. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Very efficient. Haven’t had to use the Surgery for years and believed all the horrors stories on the news in relation to getting an appointment nationally. Within 4 hours of calling I was seen and had a prescription. I’d say that was very good service! Thank you so much.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Patient, thank you for taking the time to leave your feedback. I am pleased to hear that we have been able to disprove the horror stories that you had heard on the news. Kind regards Sarah, Deputy Patient Services Manager