Lime Tree Surgery
Lime Tree Avenue, Findon Valley, Worthing, West Sussex, BN14 0DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 3 stars out of 5
by Nigel C - Posted on 23 January 2024
Blood test efficiently taken but not contacted with results. Fortunately I have online access so looked it up myself. Fine, but not really the point, is it?
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Nigel, Thank you for taking the time to leave your review. Due to the large volume of blood test results that we receive on a daily basis, we are unable to contact patients with normal results. I can assure you that we would be in touch if the GP has concerns regarding your bloods. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2024
When eventualy saw nurse was great but a very long wait due to long term staff member sickness and clearly workload not monitored or for me not adequately. Could inpact on more serious patients
Visited January 2024
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Appointment was over 1 hour late. Reception seemed aware that it would be this case because of the doctor working but failed to tell me on booking/arrival. Appointment itself was incredibly long with doctor seeking to have very little clue and/or confidence in his skills or ability to do the job. Concerned over ability to practice
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Patient, I am sorry to hear of your negative experience. Unfortunately we have been unable to investigate as your review is anonymous. Please complete our complaints form here https://www.limetreesurgery.nhs.uk/compliments-comments-and-complaints or send an email to our complaints manager at sxicb-wsx.ltsreception@nhs.net so that we can fully look into your concerns. In the meantime, the receptionists have been reminded to advise patients of any known delays. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
I got a phone appointment same day which was good and the doctor very helpful, however with a phone call the doctor cannot see or examine you. The process for booking a face to face appointment is ridiculous. If you want to make an appointment your told to call between 8- 12 if you want to make an appointment for a specific day, which for those that work is important, your told the doctors haven’t put in what days they will be in the surgery. The receptionist should have a monthly rota so they know when the doctors will be in the surgery. I rarely go to the doctors but as I approach 60 I am more concerned that some ailments may be more serious than I may think and visits to a pharmacy to self medicate may not be in my best interests as I get older.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, thank you taking the time to leave your review. I am sorry to learn that you have been disappointed with our appointment system. All requests are triaged by the duty doctor for the most appropriate appointment. This may be an on the day telephone or face to face appointment or could be for an appointment in the future. When speaking with the receptionist, please do advise of your preference although the decision is ultimately with the duty doctor. The best way of securing an in advance appointment would be to complete an econsult on our website and note your availability. These are also triaged by our duty doctor. If you would like to discuss this further, please email me on sxicb-wsx.ltsreception@nhs.net Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Sylvia Q - Posted on 03 January 2024
Once I got an app with dr I received a thorough check up. The dr listened to my problem and I felt reassured with her advice!
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Sylvia, thank you for taking the time to leave your feedback. I am happy to hear the doctor listened and was able to reassure you. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Shirley S - Posted on 24 January 2024
I called about a problem with my eye. I got a return call quickly offering me an appointment at the surgery and the receptionist was very sympathetic and helpful. I did opt though to go straight to the eye hospital in Brighton as I know they have more resources and I would come home after with a clear understanding of what the problem was. Turned out to be an eye infection which caused my eye to be swollen and thus distorting the vision in that eye, for which I was very much relieved and not something more serious.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Shirley, Thank you for taking the time to to leave your review. I am pleased to hear that you had a positive experience with our receptionist and ultimately ended up being seen in the most appropriate place for your needs. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 3 stars out of 5
by Kirt S - Posted on 24 January 2024
I had an appointment 5mins from my house and at the last minute (two hours before) it was cancelled. Then about an hour before it was rescheduled for the same day, 20mins after the first appointment, and placed at an inconvenient surgery which was not only confusing but also a massive inconvenience to me.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 31 January 2024
Dear Kirt, Thank you for taking the time to leave your review. I am sorry to hear that we had to cancel your appointment. Unfortunately, at times, this is unavoidable due to staff sickness. We will always try to accommodate your preferred surgery, when an appointment is available, but this is not always possible, especially on the same day. I am glad to hear that you were still able to get seen on the same day. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by William R - Posted on 08 January 2024
I used the econsult facility to make contact with the surgery, and the issue that I had raised was dealt with immediately within just a few hours
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 11 January 2024
Dear William, thank you for taking the time to provide your feedback. I am pleased to read that the econsult service has worked efficiently for you. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Laurence S - Posted on 08 January 2024
Not having to wait ages for an appointment. Symptoms picked up efficiently and treatment given promptly with clear plan if further treatment is required. Everything a patient can realistically ask for!
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Laurence, thank you for taking the time to leave your feedback. It is pleasing to hear that you were give prompt and efficient treatment. I have passed your positive words to the clinical team. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Elizabeth C - Posted on 08 January 2024
The receptionist kindly phoned me back about my inquiry about my tablets . I was very surprised and pleased she had taken the trouble. It makes such a difference.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 12 January 2024
Dear Elizabeth, thank you for taking the time to leave your comments. I am pleased to hear that we were able to exceed your expectations on this occasion. Kind regards Sarah, Deputy Patient Services Manager