Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
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Reviews
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Review titled Bad changes
Rated 2 stars out of 5
by Sandra - Posted on 21 September 2023
I've been on systom on line everyday fir over a week, every time I click on appointment it is saying taken .The changes are not good, I hate to think how the elderly manage. I have a chronic illness and need to speak to some one ,the system is impossible.
Visited September 2023
Review titled Lakeside Healthcare Stamford
Replied on 05 October 2023
Hello Sandra, I sincerely apologise for any inconvenience you experienced and the frustration you felt regarding access to our surgery. Our primary goal is to provide exceptional care, support, and communication to all our patients, and it’s disheartening to learn that we fell short of your expectations during your recent experience. We do release pre-bookable appointments throughout the week via the NHS App, SystmOnline, and telephone access. We do offer Doctrin as a option for routine concerns. If you would like to discuss your concerns, please do contact me at the surgery. Kind Regards Emma Patient Services Manager
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Review titled Doctrine
Rated 2 stars out of 5
by Brian Coleby - Posted on 30 August 2023
Tried to use Doctrine at about 8:30 this morning like I have before, only to find it is closed until 3 pm. Previously, I logged into Doctrine and filled out the forms to describe my problem. Two days later I was contacted and my problem resolved; very good, I was impressed. Today I tried to log in only to be met by a notice saying Doctrine is closed, I have to wait until 3 pm to describe my problem. I don't need a live chat. If I could describe my problem in slow time I am quite happy to wait a couple of days for someone appropriate to get back to me. Why not have two levels at entry? One for those that would like a live chat (open 3 pm to 8 pm) and a second where a patient can describe their problem, any time day or night, and wait for a response. This seemed to be how it was a few months ago? Anything that helps patients join the queue quickly.
Visited August 2023
Review titled Lakeside Healthcare Stamford
Replied on 12 September 2023
Dear Mr Coleby. Thankyou for your feedback on your experience with the Doctrin platform. Doctrin is not a live chat platform. It is a platform for non urgent concerns. Patient's submit their concerns and these are then opened and assigned to a suitable clinician. We have recently adapted the operating times to 3pm until 8pm, Monday to Friday. Between 3pm and 8pm is when new cases can be submitted on the website. The clinicians will respond inside the surgery core hours of 8am until 6:30pm. When your case is opened, you can access the platform to respond at a time that suits you. If you would like further information on Doctrin, please contact the surgery. Kind Regards Emma Wilson Patient Services Manager.
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Review titled Appointments
Rated 2 stars out of 5
by Morris Borthwick - Posted on 07 November 2023
Great difficulty in getting an appointment. When you phone Reception you are told to call back at 0800hrs tomorrow. Why can't I have an appointment for next week as phoni g at 0800hrs is a waist of time.
Visited July 2023
Review titled Lakeside Healthcare Stamford
Replied on 27 November 2023
Dear Mr Borthwick, Thank you for taking the time to share your feedback. We do offer same day and pre-bookable appointments. Our appointments are released throughout the week and are available to book over the telephone, via SystmOnline, and the NHS App. I am very sorry to hear that when you called there was no availability of appointments to offer you. We do offer a digital platform called Doctrin that is for non-urgent concerns and can be accessed through the practice website. Kind Regards Emma Patient Services Manager
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Review titled go to A&E instead ...
Rated 1 star out of 5
by LST - Posted on 24 May 2023
37th in the telephone que in the morning : out-put = "pre-planned consultations with any of the doctors are booked for a month". Call back after lunch. 1st in the telephone que in the afternoon : out-put = "no slots available". When shall I call back? "use the chat service". Doubt a doctor can diagnose peripheral oedema over a chat service. "call 111" ... Shall I go to A&E instead? ... quite worrying in one of the most affluent Counties in the Country in one of the richest nations in the world. What has my tax been spent on ... should I register elsewhere to see a GP? Does the CQC read these comments? Who will manage the lakeside family care model?
Visited May 2023
Review titled Lakeside Healthcare Stamford
Replied on 27 July 2023
Dear Patient. Thank you for your feedback. I am sorry to hear of your experience when contacting the surgery. We have recently introduced a newly designed enhanced same day team which includes nurses, HCA, paramedics, as well as GPs. This is reflective of the team approach we took to same day care prior to the pandemic which we hope will increase the number of patients who contact for same day needs to be completely resolved with ongoing care plans where needed so avoiding the need to re-contact the surgery. We have engaged with our patient participation group around these changes and following their early feedback, they can see we are making changes to better serve our local community. Kind Regards Emma Wilson Patient Services Manager
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2024
The Doctor I saw was very good he had read the notes and already decided what medication I need. Then he was concerned about my diabetes had not been check regularly so he sorted everything out concerning that. All I can say is he’s a great Doctor who is concerned about his patients.
Visited April 2023
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for sharing your experience. I will share your feedback with the Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Antonia Dowell - Posted on 01 May 2024
I was really impressed with the care and attention received at my appointment. I felt listened to and was given good advice as well as a change in medication and follow up if necessary.
Visited April 2023
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Antonia, Thank you for taking the time to share your experience at the surgery. I will share your lovely comment with the clinician who treated you and the wider Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Delay to see GP following hospital stay
Rated 1 star out of 5
by Simon - Posted on 12 April 2023
Just can’t seem to get a GP to progress my referral for specialist surgery recommended on my discharge form after 6 day emergency hospital Admission - have been told when I called into reception that it’s too busy to prioritise my case and I am to wait nearly 3 weeks for a GP phone call which could occur anytime so I am locked to my phone after raising a doctrin case - surely there is a process to communicate with me from my discharge notes about my referral for surgery
Visited April 2023
Review titled Lakeside Healthcare Stamford
Replied on 20 April 2023
Dear Simon. I am sorry to hear of your experience contacting the surgery. I would be happy to investigate the concerns if you submit a online contact form available via our Practice Website. Kind Regards Emma Wilson Patient Services Manager
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Review titled Terrible service
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Over an hour and a half on hold to be told I can't book an appointment to see a doctor. They only book appointments for the day on which you're calling and they're all taken quickly. Still, you have to wait on hold for hours to learn this.
Visited April 2023
Lakeside Healthcare Stamford has not yet replied.
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Review titled Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
Very good doctor who listened and explained things. The doctor was running late but she apologised which was nice
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to provide positive feedback on your experience with the Doctor. Kind Regards Emma Patient Services Manager
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Review titled Good practice
Rated 4 stars out of 5
by Lynda Edwards - Posted on 06 March 2024
Had a telephone conversation very informative and very helpful, answered all my questions satisfactorily.
Visited March 2023
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Lynda, Thank you for your feedback. I will share your comments with the Stamford Team. Kind Regards Emma Patient Services Manager