Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I checked in at front desk on time for my appointment the clerk booked me in. Then waited 45 minutes. People who came in after me they had their injections i then asked a nurse she said I missed my appointment I wasn’t very about this at the time
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 16 November 2023
Dear Patient, Thank you for taking the time to share your feedback. I am sorry to hear that your experience at the surgery did not meet your expectations. Kind Regards Emma Patient Services Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Peter Wharam - Posted on 27 October 2023
My telephone consultation was easy to book for a few days ahead, when I got my phone call it was on time and very helpful.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 30 October 2023
Dear Mr Wharam Thank you for taking the time to feedback on your experience. I will share your review with the team at the practice. Kind Regards Emma Wilson Patient Services Manager
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Review titled Confusingly Inefficient
Rated 2 stars out of 5
by Elaine Jones - Posted on 12 October 2023
Why oh why can we not send Doctrin messages at 8 or 8.30 till end of day? You only allow 3pm to 8pm now - for many of us in working day and or on journey home making dinner. You only read them when you're ready so what difference does it make when we send them? So confusing and to me inefficient, placing restrictions when there do not need to be any.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 November 2023
Dear Elaine, Thank you for sharing your feedback. I apologise for any inconvenience you experienced and the frustration you felt regarding access to the Doctrin platform. Our primary goal is to provide exceptional care, support, and communication to all our patients, and it’s disheartening to learn that we fell short of your expectations during your recent experience. The Doctrin platform is open for new submissions between 3pm and 8pm, Once the submission has been created, you can access the case to read and reply to messages at a time that suits you. Kind Regards Emma Wilson Patient Services Manager
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Review titled Professional assessment
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
Had lump in breast Reception arranged for Dr to call. I received call within 1 hour and asked to go to lakeside practice.Sawtrainee plus Dr very happy with treatment
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 17 November 2023
Dear Patient, Thank you for for sharing your experience with the Stamford Surgery. I am happy to hear that you were seen swiftly for your concern. Kind Regards Emma Wilson Patient Services Manager
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Review titled Poor service
Rated 1 star out of 5
by P A Sullivan - Posted on 06 October 2023
Lakeside hold injection clinics . Once you are on the waiting list you have no idea when you will receive your treatment! The Doctors don’t know , reception doesn’t know. I was told by a Doctor that it could be two , four or six weeks! The timing of cortisone injections is key in maintaining mobility, easing pain and therefore helping with sleep. The service is poor and we deserve better.
Visited October 2023
Review titled Lakeside Healthcare Stamford
Replied on 09 October 2023
Dear Patient, Thank you for your feedback. We hold injection clinics on an ad-hoc basis, which means we do not have a regular, fixed schedule for administering injections. Instead, we organise these clinics based on factors such as the availability of the clinician, the type of injection needed, and the number of patients requiring injections at a given time. If you require further assistance or wish to discuss this further with me, please contact the surgery. Kind Regards Emma Wilson Patient Services Manager
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Review titled Calm and reassuring
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2023
My experience at the practice today was very positive. All concerns were listened to and I felt very reassured by the calm professional manner at which the nurse carried out the procedure, ensuring that I was happy for her to continue despite my nerves and some pain. A very satisfactory outcome.
Visited September 2023
Review titled Lakeside Healthcare Stamford
Replied on 12 September 2023
Dear Patient, Thank you for your feedback from your experience. I will share this review with the team. Kind Regards Emma Wilson Patient Services Manager
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Review titled Important referral not sent
Rated 1 star out of 5
by Kirsty - Posted on 04 August 2024
Adult ADHD/ASD Referral request made to Dr is Sep 23 at a face to face appt. I didn't feel like he took my request seriously despite trying to tell him. I tried to summarise the decades of struggle I've experienced but not sure it was taken on board. I have enquired about referral since, believing it to have taken place around 11/09/23. Indeed the referral letter was written by admin on 08/09/24. Another GP checked upon this 4-6 weeks ago as well as admin team
Visited September 2023
Review titled Lakeside Healthcare Stamford
Replied on 07 August 2024
Dear Kirsty, Thank you for taking the time to provide feedback on your recent appointment at The Stamford Surgery. I am so sorry to hear that your recent experience with the surgery did not meet your expectations. I would like to offer my sincerest apologies for any inconvenience or upset this may have caused. Please can you contact me at the surgery where I would be very happy to investigate this further. Kind Regards Emma Patient Services Manager
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Review titled Bad changes
Rated 2 stars out of 5
by Sandra - Posted on 21 September 2023
I've been on systom on line everyday fir over a week, every time I click on appointment it is saying taken .The changes are not good, I hate to think how the elderly manage. I have a chronic illness and need to speak to some one ,the system is impossible.
Visited September 2023
Review titled Lakeside Healthcare Stamford
Replied on 05 October 2023
Hello Sandra, I sincerely apologise for any inconvenience you experienced and the frustration you felt regarding access to our surgery. Our primary goal is to provide exceptional care, support, and communication to all our patients, and it’s disheartening to learn that we fell short of your expectations during your recent experience. We do release pre-bookable appointments throughout the week via the NHS App, SystmOnline, and telephone access. We do offer Doctrin as a option for routine concerns. If you would like to discuss your concerns, please do contact me at the surgery. Kind Regards Emma Patient Services Manager
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Review titled Doctrine
Rated 2 stars out of 5
by Brian Coleby - Posted on 30 August 2023
Tried to use Doctrine at about 8:30 this morning like I have before, only to find it is closed until 3 pm. Previously, I logged into Doctrine and filled out the forms to describe my problem. Two days later I was contacted and my problem resolved; very good, I was impressed. Today I tried to log in only to be met by a notice saying Doctrine is closed, I have to wait until 3 pm to describe my problem. I don't need a live chat. If I could describe my problem in slow time I am quite happy to wait a couple of days for someone appropriate to get back to me. Why not have two levels at entry? One for those that would like a live chat (open 3 pm to 8 pm) and a second where a patient can describe their problem, any time day or night, and wait for a response. This seemed to be how it was a few months ago? Anything that helps patients join the queue quickly.
Visited August 2023
Review titled Lakeside Healthcare Stamford
Replied on 12 September 2023
Dear Mr Coleby. Thankyou for your feedback on your experience with the Doctrin platform. Doctrin is not a live chat platform. It is a platform for non urgent concerns. Patient's submit their concerns and these are then opened and assigned to a suitable clinician. We have recently adapted the operating times to 3pm until 8pm, Monday to Friday. Between 3pm and 8pm is when new cases can be submitted on the website. The clinicians will respond inside the surgery core hours of 8am until 6:30pm. When your case is opened, you can access the platform to respond at a time that suits you. If you would like further information on Doctrin, please contact the surgery. Kind Regards Emma Wilson Patient Services Manager.
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Review titled Appointments
Rated 2 stars out of 5
by Morris Borthwick - Posted on 07 November 2023
Great difficulty in getting an appointment. When you phone Reception you are told to call back at 0800hrs tomorrow. Why can't I have an appointment for next week as phoni g at 0800hrs is a waist of time.
Visited July 2023
Review titled Lakeside Healthcare Stamford
Replied on 27 November 2023
Dear Mr Borthwick, Thank you for taking the time to share your feedback. We do offer same day and pre-bookable appointments. Our appointments are released throughout the week and are available to book over the telephone, via SystmOnline, and the NHS App. I am very sorry to hear that when you called there was no availability of appointments to offer you. We do offer a digital platform called Doctrin that is for non-urgent concerns and can be accessed through the practice website. Kind Regards Emma Patient Services Manager