Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Yes I have no complaints
Rated 5 stars out of 5
by Robert - Posted on 04 September 2024
Was sent a reminder to make an appointment,went on line found a date and booked it.I then got a message confirming my booking.Doctor got In touch with me on the date and was on time.the system works well for me thank you.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2024
This practice has shown great initiative and worked really hard to improve upon its working practices and knowledge management/dissemination to its patients via newsletter, Facebook page, triage tool etc. Also witnessed some of the best practices in the GP consultation rooms, nursing staff and really hard working reception and pharmacy teams post pandemic during 2024. However, unfortunately had cause to visit GP surgery in Sep 2024 which has undermined all their efforts. The consultation included no examination, no monitoring of vital signs and no effort to establish if any red flag symptoms present which were particularly pertinent in this case. Thinking of leaving the practice although been there for all my life.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled lovely reception staff and kind doctor
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
i had an appiointment the day i rang. Call handler was lovely and reception staff kind. The doctor was very patient and listend
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mahkiran - Posted on 01 October 2024
I just visited for my children two to three times and every time they are very polite and nice to me
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Dora Pascu - Posted on 01 October 2024
Hi, I went with my child on Thursday and Friday to the gp because it was the 4 day of high fever and cough and headache 5 years old , the nurse practitioner advised that I keep him hydrated and paracetamol, he was chest listening on top of jumper said no cracks on chest so no treatment, on Saturday night I reached A&E children and received antibiotics because he actually had chest infection, all time when I go to the gp they let my children on the edge , I never received any treatment and wrong diagnosis, they should go play cricket those men thanks
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2024
When we rang the surgery we were offered an appointment for the same morning and the ANP we saw was very understanding and explained in a way that we understood came away very happy
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Jolly and friendly Doctor
Rated 5 stars out of 5
by Lorein Bangayan - Posted on 01 October 2024
The doctor that attended to my son is so friendly and jolly that made my son to be much more comfortable before receiving the vaccination. Thanks a lot
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled First appointment
Rated 4 stars out of 5
by Clive Hall - Posted on 05 September 2024
My wife made me my first appointment with the surgery as I had an ear problem and also needed to discuss test results,I got my ear sorted but as the appointment wasn't with a GP I couldn't get the answers I needed so will have to make another appointment!!
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Herald Chilima - Posted on 01 October 2024
My experience with my family was great. The practice created a good atmosphere for kids. We were in and out quick. The nurses staff members were lovely.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Outstanding responsiveness.
Rated 5 stars out of 5
by Debbie J - Posted on 04 September 2024
I was so grateful how the practice pharmacy department and home visit team were able to check my Mother’s health concerns with her being bed bound when carrying out a medication review. Thank you so much.
Visited September 2024
Horizon Healthcare has not yet replied.