Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Horizon Healthcare.
Reviews
-
Review titled Good doctors and clinicians
Rated 5 stars out of 5
by Ms Kathleen m chapman - Posted on 02 August 2024
Was very sympathetic to my problem and listened to me she was not looking at the clock to see how long I had been in with her a lot of g ps do that
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Ms Kathleen M. Chapman, Thank you for your feedback posted on 02 August 2024. We are delighted to hear that you found our clinician to be very sympathetic and attentive to your problem. It's wonderful to know that she took the time to listen to you without feeling rushed, which is something we strive to ensure for all our patients. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
-
Review titled Efficiency and care
Rated 5 stars out of 5
by Sue Farthing - Posted on 15 July 2024
The appt was easily made. The doctor l saw, showed care and concern. She made the follow-up appt so l didn't have to, and at all stages, she explained things to me
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Sue Farthing, Thank you for your feedback posted on 15 July 2024. We are delighted to hear that your appointment was easily made and that the doctor you saw showed care and concern. It's wonderful to know that she made the follow-up appointment for you and explained things clearly at all stages. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
-
Review titled Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
First visit to this surgery after registering. An unsettling experience. Received a text for medication for someone else, sent 5 text messages on the same day, all with different actions, nurse on duty kept making errors and apologising, waited 45 minutes before I saw the nurse.
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Anonymous, I'm very sorry to hear about your experience. To investigate this matter and learn from any errors, I need more details. Could you please contact me directly via our website at Contact the Practice? Your feedback is important to us, and we want to ensure we address any issues promptly and effectively. Thank you for bringing this to our attention. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
-
Review titled Helpful and kind
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
Reception were helpful, getting me an appointment on the same day. Saw a g.p.who listened to my problem, asked me questions, and didn't rush me. Explained fully what the next step would be. I felt that I was being listened to.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your kind feedback posted on 23 July 2024. We are delighted to hear that our reception team was helpful in getting you a same-day appointment. It's wonderful to know that the GP you saw listened to your problem, asked questions, and did not rush you. We are pleased that you felt listened to and that the next steps were fully explained to you. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
-
Review titled My Diabetic Review
Rated 5 stars out of 5
by Lynne Lawton - Posted on 11 July 2024
I Had a blood pressure and foot review with diabetic nurse at Humbleton Drive today I wanted to take the time to compliment this nurse she was absolutely fantastic she spent time with me helping me with what foods to eat and what foods to avoid to try and bring my readings down she even took the time to write some notes for me . I have had diabetic reviews in the past but never came away feeling I can bring my results down as I now know exactly what foods to avoid . She had such a lovely way with her and made me feel so much better about myself cause after our chat and all her advice I know I can improve my health I even finnished work and went to Marks and Spencer’s to buy the foods she advised. She made time for me she helped me no end without it being a lecture she even spoke about what she eats as she is diabetic and said she realises how hard it is what a great asset she is to your team and when my results are better it will be down to the guidance of this fabulous nurse . I always think everyone is quick enough to complain but never take the time to praise I really hope she gets to read this and I am so pleased I came to see her today Thank you so much you have helped me more than you probably realise thank you for making time for me and being so wonderful Kind Regards Lynne Lawton
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Lynne Lawton, Thank you for your feedback posted on 11 July 2024. We are delighted to hear about your positive experience with our diabetic nurse at Humbleton Drive. It’s wonderful to know that she spent time with you, providing valuable advice on what foods to eat and avoid to help bring your readings down. We are pleased to hear that her guidance and personal approach made you feel better about yourself and motivated you to make healthier choices. Your kind words about her being a great asset to our team are truly appreciated, and we will ensure that she gets to read your lovely feedback. Your satisfaction is very important to us, and we are glad that you left the appointment feeling empowered and informed. Thank you for taking the time to share your experience and for your kind words. Carolyn Deputy Practice Manager
-
Review titled Friendly staff
Rated 5 stars out of 5
by Mrs w - Posted on 22 July 2024
Friendly staff. Happy to help. You can ring in a morning and get an appointment that day which is great. Doctors will ring for appointments too and di so when they say that they will.
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Mrs. W, Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our staff and services. At Horizon Healthcare, we strive to provide prompt and efficient care, and it’s great to know that you were able to get an appointment quickly and that our doctors followed up as promised. Your feedback is greatly appreciated and will be shared with our team. Kind regards, Carolyn Deputy Practice Manager, Horizon Healthcare
-
Review titled Great experience
Rated 5 stars out of 5
by Terry - Posted on 01 August 2024
This was a telephone call with the pharmacist and went very well. She listened to all I had to say and adjusted medication as necessary. Very impressed.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Terry, Thank you for your feedback posted on 01 August 2024. We are pleased to hear that your telephone call with the pharmacist went very well. It's great to know that she listened to all your concerns and adjusted your medication as necessary. We are delighted that you were very impressed with the service provided. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Vivian Sylvester - Posted on 22 July 2024
After registering with the GP, my first appointment was the same day I called for it and I was able to see the doctor. Their staff were friendly and polite. This is what I never experienced with my former GP. I recommend 100%
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Vivian, Thank you so much for your fantastic review! We're delighted to hear that your registration and first appointment went smoothly and that you found our staff friendly and polite. It's wonderful to know that your experience with us has been positive, especially compared to your previous GP. Your recommendation means a lot to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Excellent doctor. Not rushed. Covered all concerns. Prescription sent and blood tests requested to cover all possibilities.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 02 August 2024. We are delighted to hear that you had an excellent experience with our doctor. It's wonderful to know that you did not feel rushed and that all your concerns were thoroughly covered. We are pleased that your prescription was sent and that blood tests were requested to cover all possibilities. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
-
Review titled Not good as before
Rated 2 stars out of 5
by Afsheen - Posted on 21 July 2024
i had an appointment for my daughters on 19. When i took the appointment i said symptoms ate from a month but still they book the appointment with primary practictioner who said she cannot do anything we need to book an appointment with GP. when I talked with receptiionist that i told the lady the symptoms are one month old she was so rude she rudely replied no u said 3 weeks which was . wrong. She was not good as the receptionst should be. I am very dissappointed with the practice because most of the time they waste their appointment by booking me with wrong person who advice me to book the appointment with GP.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Afsheen, Thank you for your feedback posted on 21 July 2024. We are sorry to hear about your recent experience with our practice and the difficulties you faced in booking an appropriate appointment for your daughter. We apologise for any miscommunication regarding the symptoms and the subsequent appointment with the primary practitioner. It is concerning to hear that you found the receptionist's response to be rude and unhelpful. This is not the level of service we aim to provide, and we will address this matter with our team to ensure better communication and service in the future. Your feedback is very important to us, and we appreciate you bringing this to our attention. We are committed to improving our services and ensuring that our patients receive the care they need in a timely and respectful manner. If you would like to discuss this matter further or need assistance in booking the correct appointment, please do not hesitate to contact us directly. Carolyn Deputy Practice Manager