Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Responsible staff
Rated 4 stars out of 5
by Vahid - Posted on 05 August 2024
I found out it neat and clean with welcoming staff that answered my concern patiently. The appointments mostly set for the same day.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Vahid, Thank you for your feedback posted on 05 August 2024. We are pleased to hear that you found our practice neat and clean, and that our staff were welcoming and answered your concerns patiently. It's great to know that you were able to get appointments mostly set for the same day. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Great practice and GPS/clinicians
Rated 5 stars out of 5
by Ms Kathleen m chapman - Posted on 30 July 2024
My experiences of the clinician was excellent she was very pleasant and understanding she understood all my problems and took time toisten and answer my questions
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Ms Kathleen M. Chapman, Thank you for your kind feedback posted on 30 July 2024. We are delighted to hear that your experience with our clinician was excellent. It's wonderful to know that she was pleasant, understanding, and took the time to listen to and address all your questions and concerns. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Quick response
Rated 5 stars out of 5
by Kath - Posted on 03 August 2024
Sorted my problem out efficiently, with care and consideration. From first phone call to response and then follow up and treatment, second to none.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Kath, Thank you for your feedback posted on 03 August 2024. We are delighted to hear that your problem was sorted out efficiently, with care and consideration. It's wonderful to know that from the first phone call to the response, follow-up, and treatment, you found our service to be second to none. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Solution to problem
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
As I’m slightly deaf I had problems hearing exactly what the Dr was saying to me. Cream recommended and Specialist would contact me at a later date to see if cream had worked.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 22 July 2024. We appreciate you bringing to our attention the difficulty you experienced in hearing the doctor due to your slight deafness. We are committed to ensuring that all our patients receive clear and effective communication during their appointments. We are glad to hear that a cream was recommended and that a specialist will be in touch to follow up on its effectiveness. If you have any further concerns or need additional assistance, please do not hesitate to let us know. Your satisfaction is very important to us, and we appreciate your feedback. Carolyn Deputy Practice Manager
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Review titled Best practice
Rated 5 stars out of 5
by Irfan Abbas - Posted on 04 September 2024
My experience was good. Their staff is best and helpful. I am very happy that how they guided me every thing
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I was really happy with my appointment seeing the GP. She referred me for a CT scan and other tests which hopefully will sort out my problem. GP was extremely efficient.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 02 August 2024. We are delighted to hear that you were really happy with your appointment and found the GP to be extremely efficient. It's great to know that you were referred for a CT scan and other tests, which will hopefully help to sort out your problem. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by David - Posted on 22 July 2024
Had a call back in 20 mins , appointment on an hour , blood test and ECG all done by 1pm. Excellent could not have asked for more.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Thank you for your feedback posted on 22 July 2024. We are delighted to hear that you had such a prompt and efficient experience with our practice. It's wonderful to know that you received a call back in 20 minutes, had an appointment within an hour, and had your blood test and ECG all done by 1pm. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Helpful and informative experience
Rated 4 stars out of 5
by Helen Bates - Posted on 26 July 2024
I feel like this surgery is really upping its game. I deal with them with my own health and that of my 90 year old mum and they seem a lot more switched on than they used to be. I had a really good experience recently with both the GP and a Pharmacist. Both helpful and informative. There’s still room for improvement. We have to persevere a bit more with my mum to get help or acknowledgment that there is a problem but on the whole I’m pleased with this surgery and their performance.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Helen Bates, Thank you for your feedback posted on 26 July 2024. We are delighted to hear that you feel our surgery is improving and that you had a positive experience with both the GP and the pharmacist. It's great to know that you found them helpful and informative. We appreciate your constructive comments regarding the care for your 90-year-old mum. We understand the importance of providing timely and effective care for all our patients, and we will continue to work on improving our services to better meet your needs. Your feedback is invaluable to us as we strive to enhance our performance. Thank you for your support and understanding. Carolyn Deputy Practice Manager
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Review titled Medication review with Pharmacist
Rated 5 stars out of 5
by Jeanette Friday - Posted on 19 July 2024
im not sure of the pharmacist name but he is amazing. Listens and gives great advice. Has really looked after me since I moved back to Derby
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Thank you for your feedback posted on 19 July 2024. We are delighted to hear that you have had such a positive experience with our pharmacist. It's wonderful to know that he listens, gives great advice, and has really looked after you since you moved back to Derby. Your satisfaction is very important to us, and we appreciate your kind words. We will ensure that your feedback is passed on to the pharmacist. Carolyn Deputy Practice Manager
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Review titled GP visit
Rated 3 stars out of 5
by David Hunt - Posted on 22 July 2024
I rang for an appointment at 08:00 and got an appointment for 09:25 Was seen on time received a diagnosis along with a prescription for medication System worked as it should do
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear David, Thank you for taking the time to leave a review. We're glad to hear that you were able to get a timely appointment and received a diagnosis and prescription as expected. However, we noticed your rating was three stars and would love to know if there’s anything we could have done better to improve your experience. Your feedback is valuable to us as we strive to provide the best possible care for our patients. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare