Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Alright practice
Rated 5 stars out of 5
by Kelz - Posted on 13 August 2024
Its kk when u have when u can get an appointment to see the doctor as sum times u have to wait ages for an appointment to b available
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
Excellent service provided Was seen on time Everything explained well Reception staff were lovely and so helpful
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Barbara Blackwell - Posted on 03 August 2024
Telephoned for an appointment 7th in the que prompt answer and appointment the same day all good .Antibiotics prescribed and sent straight the chemist next door for me to pick up
Visited August 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Barbara Blackwell, Thank you for your feedback posted on 03 August 2024. We are delighted to hear that you had a positive experience with our appointment system. It's wonderful to know that you received a prompt answer despite being 7th in the queue and were able to get an appointment the same day. We are also pleased to hear that your antibiotics were prescribed and sent straight to the chemist next door for your convenience. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled A much improved practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Doctor listened to my problem and put my mind at ease Having hip/ sciatic nerve problems at the moment so have had to make several appointments but have been seen to straight away
Visited August 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 02 August 2024. We are pleased to hear that the doctor listened to your problem and put your mind at ease. It's great to know that despite having hip and sciatic nerve problems requiring several appointments, you have been seen to straight away. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Good recalling service
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I had recently had tests done, and I was given a date for my test results. It was to be a call from the surgery. The call was within the time that I had been told. I was given results and further information in the call, and it was explained to me what would happen next. Everything was done correctly and clearly. All of my questions were answered within the call.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
GP listened carefully to the problem, I was treated with respect and referred efficiently. Managed to get same day appointment. I have seen several GPs from this practice and they are all very good
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Has improved a great deal
Rated 5 stars out of 5
by Gillian Olivant - Posted on 04 September 2024
Got an appointment same day like the ring back service over half an hour late going into see doctor but there may have been an emergency am waiting for a medical form to be completed paid £50 on 15 August but not had it back yet. That’s my only issue
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled friendly practice
Rated 4 stars out of 5
by Tony bee - Posted on 17 September 2024
Required documentation from my gp. Receptionist friendly and helpful supplying me with a date for collection.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Professional Clinical Pharmacist
Rated 5 stars out of 5
by David - Posted on 28 August 2024
The Clinical pharmacist conducted my medication review. He was professional, courteous, friendly, asked appropriate questions, listened carefully to my answers and my questions, helped me to understand my blood test results, took action to support me further and gave guidance on next steps. Thank you, very much appreciated.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Efficient and polite
Rated 5 stars out of 5
by Andy - Posted on 24 August 2024
The new ( to me ) use of messenger on phone is to the point, efficient and works. Request answered, appointment made. Once at surgery from receptionist to nurse...polite and professional.
Visited August 2024
Horizon Healthcare has not yet replied.