Hollybrook Medical Centre
Hollybrook Way, Littleover, Derby, Derbyshire, DE23 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Great experience today, from the minute I walked in my first interaction with receptionist was very positive. She was warm and sorted out my query and printed off my blood test form. I was then seen by an extremely professional and compassionate Advanced Clinical Practitioner. Both a credit to the surgery.
Visited May 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Anonymous Thank you for taking the time to leave your kind feedback it really is appreciated. It is a pleasure to know your interaction with both our reception team and our ACP was so positive. I will ensure your feedback is passed on to the whole team. Julie Godber Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Natasha - Posted on 19 May 2023
This was my first time attending since leaving my previous surgery so I didn't know what to expect but I was pleasantly surprised. The surgery was nice and clean, the receptionist was very helpful and polite and my appointment wasn't rushed.
Visited May 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Natasha Thank you so much for taking the time to leave your kind feedback. Welcome to the surgery I am pleased to hear you found the surgery nice and clean, the receptionist helpful and polite and your appointment wasn't rushed. I will ensure your feedback is shared with the team. Julie Godber Patient Experience Manager
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Review titled Simply the best
Rated 5 stars out of 5
by Josephine Gadsby - Posted on 15 March 2023
The staff do everything they can to help no matter how stressful their job may be. Reception staff are fantastic. Doctors are brilliant and try to help. Pharmacy are also excellent and listen even to this old lady who does waffle.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mrs Gadsby Thank you so much for leaving your kind feedback it really is appreciated. It is nice to hear a patient appreciates how stressful all of our roles are working in a GP surgery during these difficult times. I will ensure your feedback is fed back to the team and I am sure the pharmacy team will smile at your comment! Julie Godber Patient Experience Manager
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Review titled Great service , friendly staff
Rated 5 stars out of 5
by Liz Slaney - Posted on 02 March 2023
I arrived for my appointment a few mins early, I didn’t wait too long to be seen . I saw the Anp who was lovely, very friendly and put me at ease . She listened whilst I explained the reason for my visit , was very accommodating and nothing was any trouble . Thank you for the service I received.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mrs Slaney Thank you for taking the time to leave your kind feedback. I am pleased you didn't have to wait long to be seen and the ANP, Christine who saw you was lovely, friendly, and put you at ease. I will ensure your feedback is shared with Christine and the rest of the team. Julie Godber Patient Experience Manager
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Review titled Making Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2023
It is almost impossible to make an appointment I have rung every day for two weeks and not been able to book one No options to have a call back but just to call back later It’s very sad for patients with urgent conditions and the elderly No wonder people complain and resort to A & E and urgent care centres
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 12 May 2023
Dear Patient Thank you for taking the time to leave your feedback. I am sorry you have found difficulty in making an appointment. If you choose option 2 when you are in the calling queue the system will We completely understand the frustrations of our patients and recognise the difficulties experienced in getting through on the phones and accessing appointments. Unfortunately, this is a problem experienced by GP Practices right across the country due to staffing constraints and very high levels of patient demand. Currently we receive in excess of 50,000 calls per month which makes it difficult to manage. However, we continue to try and recruit more staff both clinically and non-clinically and make improvements to try and meet more of the patient demand than we currently do. Julie Godber Patient Experience Manager
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Review titled Shocking on line appointment service
Rated 2 stars out of 5
by Sue Rawlings - Posted on 16 March 2023
I have tried to book an appointment on line and all that comes up is smear test for type of appointment. this is not what I need an appointment for. There were no other options.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 04 July 2023
Dear Mrs Rawlings Thank you for taking the time to leave your feedback. I am sorry to hear you are finding it difficult to make an appointment using our online service. At present our online appointments are released every day at midnight and these appointments are for three days in advance. We do understand this may make it difficult for some patients to use and are currently reviewing this process. I will ensure your feedback is passed on to the appropriate member of the team. Julie Godber Patient Experience Manager
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Review titled First Impressions
Rated 1 star out of 5
by Sandra Hallam - Posted on 06 March 2023
I have lived in this area since 2021, this is the first time I have needed GP services. The GP was abrupt from the start and said 'all these symptoms are caused by stress. ' I showed her a letter from the hospital which outlined my physical diagnosis , her response was 'yes I've seen that'. My BP was taken in both arms (the second reading was higher), GP said she had already entered the lower figure - perhaps the higher reading was recorded in the notes? I've never had a GP raise her voice or shout at me before ; this used to be the place you came for advice, possible solutions and perhaps some compassion. I should have walked out but face to face appts are like hens teeth, so I stayed; I should have challenged her at the time but I wasn't at my best and somewhat shocked and intimidated at the way the appt was going. I was not given any advice or suggestions about managing my condition, I was treated like a time waster from the start - perhaps this is to deter people from bothering to come again. Shameful.
Visited March 2023
Review titled Hollybrook Medical Centre
Replied on 19 May 2023
Dear Mrs Hallam Thank you for taking the time to leave your feedback. I have reviewed your record, discussed your concerns with the team member concerned, and sent our response directly in an email. Please feel free to reply to my email directly. I would be happy to discuss this further over the telephone if you wish to do so. Julie Godber Patient Experience Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2023
The one thing you can ask for at a doctors appointment is to be listened too. I was for my daughter, and given an appointment with the doctor requested for by my daughter.
Visited February 2023
Review titled Hollybrook Medical Centre
Replied on 12 May 2023
Dear Patient Thank you for taking the time to leave this lovely review. It is appreciated and I will ensure this is cascaded to the staff. Julie Godber Patient Experience Manager
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Review titled No telephone line to call
Rated 1 star out of 5
by Kawa - Posted on 16 February 2023
They should put a phone number that works and does the job, currently 99% of calls ends with a recorded answer to call later then ends the line. very difficult to speak to someone, then hardly can book an appointment. Doctors are nice there but hard to reach!
Visited February 2023
Review titled Hollybrook Medical Centre
Replied on 17 February 2023
Dear Kawa Thank you for sharing your feedback. We always appreciate it when patients take the time to share their good or bad experiences. We always take learnings from them and share them with the whole team. I am sorry you are finding it difficult to speak to someone at the surgery. Did you know you can register for our online services? Please contact the surgery for more information. Please be assured we are constantly reviewing our phone system and trying to make our patients' journey smoother. Thank you for your kind comment regarding our doctors. Julie Godber Patient Experience Manager
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Review titled Staff attitude
Rated 1 star out of 5
by Martin - Posted on 27 February 2023
Not sure how so many reviews on here are 4-5 stars I’ve been with this practice for over 20 years and the service has never been so bad it seems like the we as the customers are a hassle for the staff when you finally get through my longest experience was 3 weeks I had my wife without very important medication for over 2 weeks resulting in her ongoing illness she has now been off work since oct last year and all you get is you will just have to wait I do appreciate that it’s a busy surgery but at some point you surely have to draw the line on taking on more patients it seems like it’s causing more problems for everyone I’ve had to leave my job early in some cases drive down from Glasgow and back just to actually talk to someone this situation is getting dangerous I can only imagine the patients who do not get seen what is the plan if there is one to improve the situation my wife was drawn to tears when she had a physio call back spoken like she was worthless and with here also having mental health problems it took me a few days to stop here thinking she was doing something wrong
Visited February 2023
Review titled Hollybrook Medical Centre
Replied on 01 June 2023
Dear Martin Thank you for taking the time to leave your review. I would really like to discuss the issues you and your wife have faced. If you would be happy to discuss could you please contact me on the following email: ddccg.aspiropatientliaison@nhs.net. Yours sincerely J Godber Patient Experience Manager