Hollybrook Medical Centre
Hollybrook Way, Littleover, Derby, Derbyshire, DE23 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 4 stars out of 5
by Wesley Davidson - Posted on 22 February 2023
I was impressed with the excellent doctor-patient consultation this morning. The clinician was welcoming and demonstrated and showed due attention to detail whilst carring out the examination proccess. I will definitely be asking to see the clinician again when possible. Visited 22.02.2023.
Visited February 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Great Range of services
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2023
I was very impressed to find out that we have a Physiotherapist @ Hollybrook & that I got an appointment within 2 days . I also got an appointment for the Flu vaccination within 3 days & in the evening @ 7.10 pm. Both of these appointments were made at the same time when I went in after work to the surgery one evening . The nurse who saw me was so lovely & a credit to the team @ Hollybrook. The Physio was very helpful. Many Thanks.
Visited January 2023
Review titled Hollybrook Medical Centre
Replied on 17 February 2023
Dear Anonymous Thank you for taking the time to leave this kind review. It is always nice to receive positive feedback and can assure you this will be shared with the team. Julie Godber Patient Experience Manager
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Review titled A good practice
Rated 5 stars out of 5
by Kev - Posted on 25 January 2023
A well run practice, from reception to the dr,s and nurses. With the pressure they are under, they had time to listen. A rare thing these days.
Visited January 2023
Review titled Hollybrook Medical Centre
Replied on 17 February 2023
Dear Kev Thank you for taking the time to write this kind review. I am pleased to know you find our practice well run. It is also a pleasure to hear a patient acknowledge the pressure we are under and you felt listened to. Again, thank you and I will share it with the rest of the team. Julie Godber Patient Experience Manager
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Review titled Very disappointing
Rated 1 star out of 5
by Munazza Saqib - Posted on 29 November 2022
Took my whole 2 days in an effort to make an appointment. Started making calls from 8 am, called 21 times, each time it was disconnected after the comment “we are experiencing great numbers of calls, try later.” At last I was put at 11:35 in a queue at 48 position, I was offered a call back, none made. I started again and opted to hold this time, when I reached from 44 position to 4, line was cut. Its so frustrating and disrespectful. Want to get registered to another surgery. It was pretty bad before mergers but worse rather intolerable now. Pathetic and no sympathy with patients at all. Should be shut.
Visited November 2022
Review titled Hollybrook Medical Centre
Replied on 17 February 2023
Dear Munazza I am sorry to find you have again found the need to leave a disappointing review on this website. If you would like to talk to me directly to discuss your issues please call the surgery and ask for me. Julie Godber Patient Experience Manager
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Review titled Great Patient Experience Manager
Rated 4 stars out of 5
by Barbara Blackwell - Posted on 12 November 2022
Having become a full time carer for my husband it is often very difficult to manage to get through the system, even though I spent my working life as a nurse and as recently calls are misinterpreted eg. a recent call to say that my husbands condition was worsening was taken to mean that I wanted to increase his medication??. However the Patient experience manager can always be relied on to provide appropriate support and direct my queries to the appropriate person when there does not seem to be anyone else who knows where to go. She can always be relied upon to do things in a very prompt manner and does not forget or fail to recontact you about the issue. Until you become a carer you do not realise how difficult everything is - from ordering meds that all seem to run out at different times to ordering barrier creams and only being prescribed one tiny 27 gram tube so having someone that smooths the way and coordinates care for a patient is extremely helpful. It would be nice if there was a GP allocated to follow up patients with long term conditions as happened with my husbands mental health but this seems to have been abandoned although his condition has worsened but having a supportive patient experience manager has helped provide me with some much needed support and I value her help.
Visited November 2022
Review titled Hollybrook Medical Centre
Replied on 17 November 2022
Dear Barbara Thank you for taking the time to leave your feedback on the service we are providing. Thank you for your kind words regarding my input into your husbands care it is reallly appreciated. I have noted your comment regarding having a GP allocated to follow up patients with long term conditions and will pass this on to the team during our next meeting. Again, thank you Julie Godber Patient Experience Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2022
I was impressed with the quality of service I received from the practice, I will definitely be using haven practice agaib
Visited November 2022
Review titled Hollybrook Medical Centre
Replied on 17 November 2022
Dear Anonymous Thank you for taking the time to leave this positive feedback. I am pleased you were impressed with the quality of service you received. I will ensure this review is shared with the team. Julie Godber Patient Experience Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
People are friendly and understand the patient concerns in a great way. My Heath problem is diagnosed very well.
Visited November 2022
Review titled Hollybrook Medical Centre
Replied on 17 February 2023
Dear Anonymous Thank you for taking the time to leave your kind review. I will ensure your feedback is shared with the team. Thank you again Julie Godber Patient Experience Manager
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Rebecca - Posted on 25 November 2022
I got the wrong time for my daughters appointment and came down to the surgery and explained, the receptionist went out of her way to try and get another appointment with one of the nurses and was really helpful. I was really thankful for her helping me. we got another appointment at 11.45am 25/11/2022
Visited November 2022
Review titled Hollybrook Medical Centre
Replied on 30 January 2023
Dear Rebecca Thank you for taking the time to leave your lovely feedback. It is always nice to receive compliments and I can assure you I have shared them with the whole team. We are always trying to improve our service and it is always nice to know when we have achieved this. Thank you again Julie Godber Patient Experience Manager
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Review titled The best telephone consultation
Rated 5 stars out of 5
by Elaine hughson - Posted on 17 November 2022
This nurse practitioner listened patiently to my worries questions etc without making me feel I was being rushed -gave advise and made me feel valued as a patient
Visited November 2022
Review titled Hollybrook Medical Centre
Replied on 17 November 2022
Dear Mrs Hughson Thank you for taking the time to leave your kind review. I am pleased you felt listened to, you didn't feel rushed and felt valued. I will ensure this feedback is shared not only with the member of staff concerned but with all of the team. Julie Godber Patient Experience Manager