Hollies Medical Centre
20 St. Andrews Road, Sheffield, South Yorkshire, S11 9ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can the receptionists get people skills training please
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2023
Most of the drs are brilliant the others ok. But the receptionist - I just don’t understand them. They’re so rude. They make so many mistakes and then try to put the blame on you. Luckily I had dealt with most of the communication via the accurx system so I had written proof on my texts. Which the same receptionist admitted she had changed my appointments and apparently cancelled them when she should have but hasn’t wasting 4 appointment other people could have had. She couldn’t read of the page if I had an appointment and who with. If she looked at my records would clearly state this. Every time u get through to reception it’s just argumentative, unhelpful people. Especially the one lady who is relatively new here. I don’t get where Hollies her the staff from as most of reception looks like it’s new staff but they’re all lacking training. And people skills. Trying to get a repeat prescription even via email with them is a massive issue. Iv been ordering my prescriptions the same way for years but now you can’t do it anymore for me via the same email request. Tried to get a message to the pharmacist to call me sooner rather than later that day so I can order my sons medication in as it is not stocked in pharmacies it has to be ordered and I would run out in the mean time. No message was sent. Just a note put on the appointment which the pharmacist wouldn’t pick up until they actually went into the appointment.honestly Hollies get better reception staff and you as a surgery will 5/5.
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled First class practice
Rated 5 stars out of 5
by Derek Pitfield - Posted on 12 January 2023
Friendly, timeous and reassuring service. I am thankful for the continued efficient support from the The Hollies team. Thank you all.
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Very happy with the staff and doctors
Rated 5 stars out of 5
by Barbara Clarke - Posted on 28 January 2023
I have been with this practice for many years and I'm grateful for the service and care. My most recent experience involved a telephone appointment . The doctor was attentive and understanding, offering helpful options. It's the first time I've had to wait 3wks for an appointment though and although I received a text reminding me of a call at 8.50 it didn't arrive until 10.20. I suspect neither of these are the fault of the practice but a national issue.
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Clinical pharmacist
Rated 5 stars out of 5
by Joseph - Posted on 06 December 2022
As usual really high quality care from the clinical pharmacist - they are knowledgeable and attentive, listen really well and are always helpful. It’s much appreciated.
Visited December 2022
Hollies Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Rina Poku - Posted on 20 December 2022
All the staff have always been friendly, supportive and helpful. I have always been able to get telephone or face to fave appointments, when needed.
Visited December 2022
Hollies Medical Centre has not yet replied.
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Review titled Gentle touch
Rated 5 stars out of 5
by John - Posted on 20 December 2022
I needed to have a blood sample taken for analysis. My appointment was on time and my blood sample was taken with minimal pain, truly a little scratch. I was back out of the door in 10 minutes. If only all medical procedures were as simple and painless.
Visited December 2022
Hollies Medical Centre has not yet replied.
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Review titled Forward Looking
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
My medical condition has fluctuated with circumstances including the impact of the Lockdown period during the Covid Pandemic and other social and medical situations. Due to scheduled assessment periods, I was able to regularly discuss changes in my condition and for the practitioners to explore option treatments. New trials were open to reviews which gave me the opportunity to give feedback and so on.
Visited December 2022
Hollies Medical Centre has not yet replied.
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Review titled Wonderful Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
After checking with reception I was eligible for the flu jab as I have a vulnerable daughter. The nurse was very kind and compassionate and made me feel welcome and listened to. Thank you
Visited December 2022
Hollies Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julie Jordan Brown - Posted on 01 January 2023
My experience was excellent. I didn’t have to wait and I had my flu jab with no pain or discomfort. The nurse was lovely , friendly and efficient.
Visited December 2022
Hollies Medical Centre has not yet replied.
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Review titled Compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 26 December 2022
The GP treated me with compassion and respect at my latest appointment. The need for the procedure was clearly explained and consent obtained. Each step was explained clearly and I felt listened to and heard.
Visited December 2022
Hollies Medical Centre has not yet replied.