Hollies Medical Centre
20 St. Andrews Road, Sheffield, South Yorkshire, S11 9ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clinical pharmacist review
Rated 5 stars out of 5
by Pete Jones - Posted on 24 January 2023
Excellent professional review. Spent sufficient time talking to me (on phone) to discuss all my meds and answered my questions fully. Also agreed a follow up referral to the GP by the Pharmacist which has been done as discussed. Thank you.
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Good job Hollies!
Rated 5 stars out of 5
by Funso - Posted on 11 January 2023
Had a review of my regular meds with the clinical pharmacist. Had lots of reminders before the telephone review. Called on time, went through everything carefully. Felt listened to and cared for. Thanks Hollies medical centre!
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Friendly and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I‘be been with this practice for many years, and through the many changes and challenges either from government policy or resulting from the recent pandemic, and reception staff, practice nurses and the doctors have remained friendly, hard-working, and thorough. Thank you
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Easy to book an appointment and the staff are kind, patient and professional. A credit to the nhs - we are lucky to have them!
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Efficient, professional.
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2023
I have an annual review of my medication and blood tests with the practice nurse. I am always invited (electronically) to make an appointment in good time. The interview with the practice nurse is efficient. I am informed of the outcome and have a follow up conversation with the practice pharmacist. I am happy with the service and that my condition is being monitored.
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled A wonderful GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
We have had so many positive experiences at the Hollies medical centre over the few years since we moved to the area. We are so grateful for the receptionists, administrative staff, doctors, nurses, pharmacists and midwife and would recommend the practice.
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2023
I was seen by a registrar who was very friendly and thorough, seeking advice from a colleague before offering treatment. I did not have to wait at all on arrival, so my only criticism is the six week wait for a routine appointment - Christmas probably didn’t help!
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Wonderful medical professionals - receptionists not good
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2023
I'm quite nervous about visiting medical settings, so I was relieved to be seen by such a reassuring and personable medical professional. The way they explained everything, and took time to answer my questions was so welcome. Prior to being seen by them, my experience was poor. Like several other people, my appointment was at 8.30, but the door to the building wasn't unlocked until 8.45am. Meaning I was incredibly anxious about being late - and very cold too. The receptionist who opened the door didn't explain or apologise about this. Once inside, as I waited for my appointment, I could hear the receptionists answering the phone. The way that one of the receptionists spoke to patients - and the things that were said about patients when the phone was put the phone down - was appalling. I felt very anxious that I would also be openly discussed in this way once I had left the surgery. Based on the comments I overheard, my suggestion is that patients should not be required to disclose their ailments to the receptionist. After the things I heard, I certainly wouldn't feel comfortable disclosing anything in future. I don't know if the issue is around reception training, or more around hiring the right people. Please try to remember that calling the surgery to make an appointment has often taken a lot of courage in the first place. Some patients don't attend very often, so they are likely to be shocked and confused when receptionists ask them personal questions that they aren't expecting
Visited January 2023
Review titled Hollies Medical Centre
Replied on 27 January 2023
Dear Patient, Thank you for your recent feedback, we are sorry for your poor experience. We strive for a level of service from the whole team that we can be proud of so have passed the information on to our Patient Services department who will investigate the matter further. We again apologise and if you would like to write to us directly regarding the matter please email hollies.prescriptions@nhs.net and address the communication to "Patient Services" Kind regard The Hollie Team
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Review titled Online appointments
Rated 4 stars out of 5
by Hazel Wright - Posted on 10 January 2023
I booked an online appointment and was given a time of 8.50 for a call from a GP. I had several reminders each stating a time of 8.50. By 9.30 I hadn’t had a call so phoned the practice and was told by the receptionist that you don’t give times for phone appointments. I have no problem with that but I would suggest that your online appointment states that rather than being given a time
Visited January 2023
Hollies Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Booked a telephone appointment online in advance. Call received from GP on time. Discussion of problem and further appointment made.
Visited January 2023
Hollies Medical Centre has not yet replied.