Hereward Medical Centre
Exeter Street, Bourne, Lincolnshire, PE10 9XRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A prompt, efficient service
Rated 5 stars out of 5
by Richard Turner - Posted on 23 June 2023
Over the past few months I have had cause to contact the surgery . I have always been treated in a prompt and efficient manner. I have had telephone consultations always on the same day as I telephoned. My most recent experience I had a ten minutes telephone call resulting in a same appointment day consultation with the Doctor. I then treated for my complaint. I have always been treated well by the Hereward Practice. I am sure other less well performing practices could learn form Hereward Practice.
Visited June 2023
Review titled Hereward Medical Centre
Replied on 29 June 2023
Dear Mr Turner Thank you for posting a 5-star review of the practice. We are heartened to hear such positive comments following your recent contact with the team, and trust that you are recovering well. Kind regards.
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Review titled Excellent service
Rated 5 stars out of 5
by Bernard Westwood - Posted on 13 June 2023
Was given appointments at short notice and received help when requested.Communication was first class at all times.
Visited June 2023
Review titled Hereward Medical Centre
Replied on 14 June 2023
Dear Mr Westwood Thank you so much for your 5 star review of the service you recently received from the Hereward Practice. Your comments are much appreciated and will be shared with the whole team. Kind regards.
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Review titled Exvellent
Rated 5 stars out of 5
by Cindy Gough - Posted on 26 May 2023
I contacted the surgery late Monday morning, I was told a doctor would ring back after 2. I received my call at 1.30. The doctor discussed my symptoms with me and thought I should have antibiopics i would also need to have a blood test. I collected my form from the surgery around 3 and headed off to Stamford for my blood test.waiting time was about 20 mins, not bad at all. I collected my prescription from Tesco pharmacy later that afternoon. The following day, Tuesday I received a call from the doctor around 6.45 in the evening to confirm that my blood test showed I had an infection and did need the antibiotics. I find the receptionists and the doctors to be very kind and helpful.
Visited May 2023
Review titled Hereward Medical Centre
Replied on 30 May 2023
Dear Ms Gough Thank you for taking the time to post positive feedback regarding your recent interaction with the Hereward Practice. Your comments are much appreciated and will be shared with the practice team. Kind regards.
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Review titled Good Practice.
Rated 5 stars out of 5
by Miss Finch - Posted on 24 May 2023
I have always found the practice to be supportive, caring and kind. The GP’s and all who work there have always listened to my health issues and I have always been given the time to talk. My medication is revised when needs be and they are all brilliant. I am so pleased to have found such a lovely practice. Thank you.
Visited May 2023
Review titled Hereward Medical Centre
Replied on 30 May 2023
Dear Miss Finch Thank you for your kind words about the Hereward Practice. Your feedback is very much appreciated and will be shared with the whole practice team. Kind regards.
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Review titled Hard working practice
Rated 4 stars out of 5
by Brian Wade - Posted on 22 October 2024
Flu and Covid jabs was well organised by the practice the nurses and practitioners are extremely friendly what more can I say about the NHS
Visited February 2023
Hereward Medical Centre has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Su Ellis - Posted on 13 January 2023
I can’t thank the surgery enough for excellent care this evening. Within three quarters of an hour of my phone call to the surgery I had received a call back from a doctor and was sitting in the surgery waiting to be seen. After a thorough examination and discussion about available options I was given a prescription and advice. I feel very lucky to have such a good surgery and service.
Visited January 2023
Review titled Hereward Medical Centre
Replied on 16 January 2023
Dear Mrs Ellis Thank you for your positive review of the treatment that you received following your recent appointment at the Hereward Practice. Your kind comments will be shared with the team. Kind regards Hereward Practice
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Review titled Great service
Rated 5 stars out of 5
by Pete - Posted on 20 January 2023
I am providing feedback on my appointment on 18/01/23. From the booking of the appointment, the consultation with the doctor and the dealings with the in-house pharmacy was a very pleasant experience. The doctor dealt with my two issues very well with good clear explanations and put my mind at rest. Dealing with practice staff at the desk and pharmacy was without issue. 10/10 to all.
Visited January 2023
Review titled Hereward Medical Centre
Replied on 07 February 2023
Dear Pete Thank you for posting your 5 star review of the practice, we are pleased that you had a good experience on the day that you contacted us. Your comments are much appreciated and will be shared with the practice team. Hereward Practice
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Review titled Another Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
It would appear I have not responded successfully to the Antibiotics being prescribed. I asked if my GP would call to discuss my failure to respond to the Meds. I called a few hours later, my GP discussed the issue and prescribed a different Antibiotic. So pleased the GP responded so quickly and my lung infection clears in the coming days. I already feel a big difference with this medication. It was explained that sometimes it just requires a different Antibiotic to clear the infection not necessarily a stronger one. Such a relief to get the necessary treatment. Great service provided by my practice.
Visited December 2022
Review titled Hereward Medical Centre
Replied on 16 January 2023
Dear Patient Thank you for your review of the treatment you received from the Hereward Practice. We are very pleased that you are feeling better, please don't hesitate to contact us again should you need further input. Kind regards Hereward Practice
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Review titled Great Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Good thorough explanations of what the treatment entitled and step by step explanation of what the professional was doing during the treatment. Great communication, professionalism and ensured that I was happy to go ahead with the treatment. Overall great service. Thank you
Visited December 2022
Review titled Hereward Medical Centre
Replied on 09 December 2022
Dear Patient Thank you for adding feedback following your contact with the practice. We are pleased to hear that you were well informed about the treatment you required and trust that you are keeping well. Best wishes Hereward Practice
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Review titled Great service
Rated 5 stars out of 5
by Phil Abbott - Posted on 17 November 2022
I had what I thought was an urgent need to see a doctor - no Injury , within 1 call from me to reception , two calls from the doctor to me , and a text picture , I was seen by doc within 2 hours total including calls , great advice , service and care . can’t imagine how it could be more efficient , in todays world with all restrictions , technology and dedicated staff showed what was possible I am not great with technology , and previously would not engage with it and just complain , but , by embracing what was on call , I would not hestitate to use the service again if ever needed , very comforting to know , help is close by
Visited November 2022
Review titled Hereward Medical Centre
Replied on 23 November 2022
Dr Mr Abbott Thank you for posting your 5 star review of the Hereward Practice following your contact recently. It's great to know that you found our system easy to use and we were responsive to your needs, and that you received the treatment you needed on the day. General practice remains under huge pressure nationally at the moment and your feedback means a lot to all the staff. Best Wishes Hereward Practice