Hereward Medical Centre
Exeter Street, Bourne, Lincolnshire, PE10 9XRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Linda - Posted on 02 December 2022
I recently contacted the surgery via Doctrin and I was very impressed with the quick and helpful response I received from a nurse practitioner. I was provided with an effective solution to my problem in a very efficient manner. This service is typical of that which my family and I have received from this practice for both serious and less serious issues over the past few years from both nurses and doctors. We are very grateful.
Visited November 2022
Review titled Hereward Medical Centre
Replied on 09 December 2022
Dear Linda Thank you for your 5 star review of the service that you recently received from the Hereward Practice, your feedback is much appreciated by the whole team. Kind regards Hereward Practice
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Review titled Again unable to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
Called in yesterday to book an appointment told I had to phone in in the morning. Called this morning told no appointments available! Tried to book for tomorrow, not possible and must book on the day! How can I do this?????
Visited November 2022
Review titled Hereward Medical Centre
Replied on 17 November 2022
Dear patient Please accept our apologies if you have been unable to book an appointment. Primary care services are under huge strain at the moment and on occasions it can be difficult to keep up with demand. If you have online access via Patient online or the NHS app you can book a telephone appointment in this way. If you have an NHS app profile you can use our online consultation tool, Doctrin, which is for non-urgent issues. Further details are available via our website - herewardgp.co.uk Kind regards Hereward Practice
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Review titled Caring practice
Rated 5 stars out of 5
by B Lynch - Posted on 22 November 2022
Lung infection did not clear after taking Packup Antibiotics and Steriods. Phoned reception, they arranged for GP to call me. GP asked me to come in for a thorough check up. Given a check up and an explanation of the treatment strategy. All done reassuringly, with the proviso to get back in touch if things don’t change in 5 days. Excellent care and attention to detail, full explanation of my blood oxygen, blood pressure and raised temperature. It was a great relief to be given an immediate appointment, a new prescription and follow up. I had been getting anxious, the staff and GP at Hereward Practice provided confidence and reassurance that all will be resolved. I am feeling great relief having been seen by Practice. Excellent service.
Visited November 2022
Review titled Hereward Medical Centre
Replied on 23 November 2022
Dear B Lynch Thank you for taking the time to let us know that we responded to your request in an efficient way and that you felt reassured and received appropriate treatment on the day. Your feedback is a great boost to morale for all staff in the practice who are currently dealing with an unprecedented demand for services. Best Wishes Hereward Practice
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Review titled Highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
I am extremely happy with the care I have received from the practice over the last 2-3 years. I have found the receptionists friendly and helpful. The nurses, doctors and health workers I have been in contact with have been professional and caring, always taking time to listen to and understand my health issues. I have always received timely appointments from them. Repeat prescriptions are sent promptly to my pharmacy of choice.
Visited November 2022
Review titled Hereward Medical Centre
Replied on 17 November 2022
Dear patient Thank you for taking the time to post this feedback for the practice, it is much appreciated. Your comments will be shared with the rest of the practice team. Best wishes Hereward Practice