Dinnington Group Practice
15 Quarry Lane, Sheffield, South Yorkshire, S25 4DBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dinnington Group Practice.
Reviews
-
Review titled Wonderful service
Rated 5 stars out of 5
by Lindsay - Posted on 30 March 2023
Wonderful service from dinnington surgery. From the receptionist who was so kind and helpful from the doctor who rang me a short time later and the in-house pharmacy who made up my perscription and the man who delivered it just after lunch time. Such a great team caring and very efficient from start to finish
Visited March 2023
Review titled Dinnington Group Practice
Replied on 01 June 2023
Thank you for taking the time to pass on your positive experience at DGP. Carl Raynes Patient Services Manager
-
Review titled Great practice from the receptionist
Rated 4 stars out of 5
by Cherie - Posted on 21 March 2023
The receptionist was very helpfull & kind and dealt with 2 different queries very quickly and efficiently. I didn't feel rushed and my call was important.
Visited March 2023
Review titled Dinnington Group Practice
Replied on 06 April 2023
Thank you for taking the time to write such a positive review. I will make sure that the reception team are aware of your comments Carl Raynes Patient Services Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Sue Course - Posted on 20 March 2023
Phoned for an an appointment the receptionist was very polite, helpful and friendly. I was 10th in the queue but my call was answered after only 5 minutes
Visited March 2023
Review titled Dinnington Group Practice
Replied on 21 March 2023
Thank you for your comments, We have just moved to a new phone system which should help with managing call demand. Our reception team do try and answer calls as quickly as possible and reading your experience on our first day of the new phone system is heartening. Thank you, Carl Raynes Patient Services Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Cheryl - Posted on 21 March 2023
our Review: Rang for a follow up, spoke to an assistant although she could not book with my physio l, after trying all of the appointment systems. She booked me with a GP. She advice to contact them they’ve on line system to check if he had updated his appointments. So I could see the correct person. What a wonderful experience and sery thank you
Visited March 2023
Review titled Dinnington Group Practice
Replied on 06 April 2023
Thank you for taking the time to write these positive comments. It is always nice to know when things work well. Carl Raynes Patient Services Manager
-
Review titled Receptionist
Rated 5 stars out of 5
by MARK - Posted on 20 March 2023
Receptionist was very kind and thoughtful. She was able to answer all my queries and went out of her way to help me. Thank you very much
Visited March 2023
Review titled Dinnington Group Practice
Replied on 21 March 2023
Thank you for taking the time to post these comments. Kind words to the reception team go a long way. Thank you once again, Carl Raynes Patient Services Manager
-
Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
Receptionist could not have been more helpful, organising 2 separate appointments. She booked me a physio appointment and a physio rang me within 15 minutes. The receptionist was cheerful, polite and patient.
Visited March 2023
Review titled Dinnington Group Practice
Replied on 06 April 2023
Thank you for contacting us regarding your experience with the Physio service. We are finding the option of referring direct to physio's very helpful. Carl Raynes Patient Services Manager
-
Review titled Kind helpful
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Lovely helpful reception, sorted out my issues straight away , wasn't a problem at all, gave time to listen
Visited March 2023
Review titled Dinnington Group Practice
Replied on 01 June 2023
Thank you for your comments about a member of the reception team. I will pass your lovely comments to our reception supervisor. Carl Raynes Patient Services Manager
-
Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I was ringing to booking an appointment to get some advice , and the lady on the phone, she was so helpful she explained to me how to do that request online. I say I'm struggling to do it at the moment because I'm so stressed that lady offered to do for me . Thank you so much. I'm so thankful for your help.
Visited March 2023
Review titled Dinnington Group Practice
Replied on 21 March 2023
Thank you for your positive comments, our 'contact us on line' option on our website is now very popular and proving very efficient. It is another way that you can get advice information and appointments. Thanks again, Carl Raynes Patient Services Manager
-
Review titled Effective communication
Rated 5 stars out of 5
by Natalie - Posted on 08 February 2023
There was a system glitch with my online query. I called Anston at 15.20 and discussed with the receptionist, who listened, and gave options in a polite and effective way. I then called back at 15.30 to proceed with one of the options. I spoke to another receptionist who was able to do a second check of the system glitch and again offer options. There’s was nothing either could do about the missing enquiry but both offered me options in a polite and respectful way which showed they had listened and took on board the problem. Thank you.
Visited February 2023
Review titled Dinnington Group Practice
Replied on 09 February 2023
Hi Natalie, Thank you for your positive comments. I am pleased that we could offer a solution to your online enquiry. Carl Raynes Patient Services Manager Dinnington Group Practice
-
Review titled First class response
Rated 4 stars out of 5
by Wendy Hardy - Posted on 27 February 2023
I explained my problem re my husbands discharge from hospital and lack of new medication. She dealt with it promptly and efficiently and I was treated with respect and made to feel that I was valued. My problem was solved within the hour. Thank you soooo much.
Visited February 2023
Review titled Dinnington Group Practice
Replied on 21 March 2023
Thank you for your kind words. The reception team are under extreme pressure at the moment and positive comments are always appreciated. Thanks again, Carl Raynes Patient Services Manager