Crocus Medical Practice
Saffron Walden Commimoty Hospital, Radwinter Road, Saffron Walden, CB11 3HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New system is brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I have used the new booking system a few times and it works brilliantly. I have now mastered the repeat prescription service and can't find a fault. All the staff are really professional and friendly.
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Excellent online service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Ever since moving to an online appt service, I’ve not had any issues getting an appt. I don’t have to wait for a phone to be answered and the response time has always been within 48 hours. It’s been such a positive move for me as a patient- thank you.
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Dreadful unprofessional service
Rated 1 star out of 5
by John Suckling - Posted on 29 March 2023
I've been with this practice for over 20 years, the last 12 months the service has become dreadful, they never never never answer the phone , the pharmacy cannot complete the a simple request ans the staff have an over inflated attitude... I tried contacting their practice manager via email twice and was completely ignored... I moved to another competent surgery and they asked Crocus for my repeat prescription... they even manged to get that wrong !!!!
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled New system defunct
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Each time I try to use the new online system to make an appointment, communicate with the surgery or order a repeat prescription, it is not working. I've been trying for weeks. On one recent occasion, after holding in a queue for 1 hour 20 minutes, the reception staff tell me 'there is a glitch in the system'. When will it be up and running please? It appears the new system hasn't improved the situation at all. I suspect that those who have managed to use the new system with outstanding success must be friends of staff, staff or Bots. It just cannot be possible for someone to put reviews stating they have had no problems accessing the system, when I know first hand that the service is not available.
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Clinicians brilliant but rude disppenser
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2023
Doctors, nurses, paramedics and HCAs all wonderful, however the dispenser is incredibly rude and unhelpful. It is such a shame that the online system has destroyed what was once a brilliant practice. When it was introduced parients struggled to get the help they need. Now it has been stoped entirely and getting through to the practice by phone is ridiculously dirfficult. Complaints go unanswered when using the dedicated email address.
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Online request service withdrawn permanently
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
The only thing that worked at this practice was the online appointment request. If you didn’t want to wait for on average over 45mins in the telephone q system. It had been withdrawn in the afternoons which was disappointing. Now it has been withdrawn with immediate effect permanently. It’s counter productive as it will simply add even more wait time to the busy phone lines.
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Good reliable practice.
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I’ve always been very happy with the practice, apart from recent times when you had to wait on the end of a phone for ages for it to be answered. This appears to be better with the new system.
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Telephone consultation
Rated 3 stars out of 5
by Mrs Michelle Lee - Posted on 20 January 2023
Shocked. I had problems trying to book a telephone consultation so phoned the surgery to make one as asked by text i received to discuss recent issues and findings. I was told online booking is closed until Monday and that this telephone appointment could not be made over the phone as its all managed online. 1). What is the point of having a phone? 2). How do all those that do not have Internet access or know how to use computers do this? 3).Surely this service should be available all the time. NHS staff are obviously being reduced and replaced by computers. Soon we shall probably face virtual GP's. Who makes these decisions discriminating patients that don't have or can't use? Who could change a service to stop patients making appointments over the phone? Makes no sense.
Visited January 2023
Crocus Medical Practice has not yet replied.
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Review titled Don’t bother
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2023
The medical staff are highly professional but administration is atrocious. I submitted a repeat prescription on 13/1/23 and am still waiting for it to be filled.
Visited January 2023
Crocus Medical Practice has not yet replied.
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Review titled Truly embarrassingly inept
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
Thought this 8 Doctor led practice couldn't get ant worse but it most definitely has. Is it the manager or the Doctors that make this practice a laughing stock? The 'new' computer system has been a nightmare to both staff and patients since it was installed months ago. Please ditch the new technology and just do the job the old fashioned way it actually Worked!
Visited January 2023
Crocus Medical Practice has not yet replied.