Crocus Medical Practice
Saffron Walden Commimoty Hospital, Radwinter Road, Saffron Walden, CB11 3HYContact details and opening times
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Reviews
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Review titled Horrendous phone service
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
Spent 2 hours on hold waiting to speak to the dispensing team as had an urgent problem with medication for a parent - started at number 3 in the queue. No updates, and in the end had to ring off as had meetings to go. 2nd time, was only able to hold for 1 hour before having to ring off again. Absolutely no feedback in all that time on whether you had moved up the queue or if they even knew you were waiting, just the horrible on hold music. This really is not acceptable. Admin in general leaves a lot to be desired.
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled Not enough joined up thinking
Rated 1 star out of 5
by Mr Jason Stinton - Posted on 07 March 2023
Everyone realises that Drs are under extreme pressure, but a lack of joined up thinking really seems to be affecting this Surgery. A triage system was installed, then removed. Changes to prescriptions, leaving people short of medication, do not get resolved until the patient tries to collect. This means weeks without medication as alternatives are hard to come by. Surely the Dr should talk to the pharmasist, or vice versa, when a shortage is known? The surgery management is really poor, whilst the Drs and Nurses try their best.
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled Excellent care always
Rated 5 stars out of 5
by Eleanor Humphries - Posted on 09 March 2023
I requested an appointment online for my husband. Within hours, i has given an appointment for two days later - this morning. We were seen immediately on arrival, treated very efficiently and kindly. We have come home reassured and very satisfied, as we always are . Phone consultations are also very efficient and pleasant.
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled Excellent ability to book an appointment
Rated 5 stars out of 5
by Kerry Hill - Posted on 02 March 2023
I called this morning to book an appointment, and was prepared to be turned away due to the sheer volume of patients needing to see a doctor. Instead, I was blown away at how quickly the phone was answered. The lady I spoke to was incredibly kind and compassionate towards me, which really put me at ease. She booked me an appointment straight away for the same day. I wanted to congratulate all the staff at the surgery, you are all wonderful and we are lucky to have you in Saffron Walden. Keep doing what your doing. There are so many appreciative people within our community. Kerry Hill
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled Crazy System
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
Turned up for my appointment (non urgent) at 9:40 was seen at 10:35. Reception staff were great and told me that the appointment was with a duty doctor who prioritises patients in order of urgency. Had not been told this previously and would not have made appointment on this basis had I known since I had explained my condition and it was clearly not urgent. The current system is that you phone at 8am, hold on for 10+ minutes (I was no 25 in the queue) and then accept gratefully any appointment given, knowing how overworked and understaffed the practice is. If the appointment is with the duty doctor and you are unlikely to be seen at your allotted time, patients must be told in advance to be prepared for a wait. They can then accept or turn down the appointment depending on their circumstances. There should also be a system whereby patients can be seen for non-urgent appointments at a later date without having to call back every day to see what is available. I recognise the strain medical practices are under but the current system is well and truly broken.
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled Can't get any worse
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Just when you thought this Practice couldn't get any worse - it does. After 46 years of being in Saffron Walden I am seriously considering moving doctors because of the sheer ineptitude, rudeness, inefficiency non- compassion of the staff there. Why is it like this ?- apart from a failing health service the doctors and staff have absolutely no knowledge of their patients any more. You are merely a number in a phone queue. My doctors and consultants should be making my health decisions for me, who they are - I have no idea
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled love the girls on the front desk !!
Rated 5 stars out of 5
by KEVIN SCHOOLING - Posted on 07 March 2023
visited this practice for the very first time this morning absolutely fab !the girls (ladys) were so welcoming and friendly making you feel completely at ease , they all had a great sense of humour , well thwy must of had to put up with me as i dont visit often , the Docs are fab too thank you so much
Visited March 2023
Crocus Medical Practice has not yet replied.
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Review titled Long-standing ineptitude to the patients cost
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Week after week there is always an excuse for poor service - Staff shortages, new systems, etc but this has been ongoing for over a year and for the past 4 months I’m having to chase repeat prescriptions that gave seemingly not been received - the amount of wasted time it takes to rectify this by several calls to the pharmacist and the practice to get this resolved is ludicrous and uneccessarily stressful - how much longer can they continue to operate in such a way which is extremely detrimental to the health of their patients like myself - 2/10
Visited February 2023
Crocus Medical Practice has not yet replied.
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Review titled Feeling optimistic
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2023
I've been a patient at Crocus (previously Borough Lane) for years and have witnessed the problems the practice has had. At times, it has been appalling. However, after today's appointment, I am optimistic and just hope the practice can hang on to its staff because some of them are brilliant. I had a diabetic review earlier this week, which was the most thorough review I've ever had. The nurse didn't just look at my figures but listened to what I was saying and followed up. As a result I had an appointment with a GP today, who listened to me and was lovely. I'd like to give both of them more than five stars. If only the practice could sort out its appointment system, it would be great.
Visited February 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are please you have received a high quality-quality service from our practice. Thank you for your feedback, this will be shared with the practice team.
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Review titled Appointments
Rated 3 stars out of 5
by Ron Chapman - Posted on 17 February 2023
Your Review: New system is shambolic have been trying to make an appointment for 3 weeks neither the online system nor phone works(1 and 2 hour waits then cut off) Even went into the surgery( told to Use online sustem
Visited February 2023
Crocus Medical Practice has not yet replied.