Crocus Medical Practice
Saffron Walden Commimoty Hospital, Radwinter Road, Saffron Walden, CB11 3HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely traumatic experience visiting this surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Really sorry but I live in fear of having to ask for help via the secretaries on the phone. I am desperate for an asthma inhaler but been told by surgery and boots that I can't get one before 7-10 days an asthma inhaler which I'm desperate for ..
Visited October 2023
Crocus Medical Practice has not yet replied.
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Review titled Dangerous and failing
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
This practice continues to become more incompetent every day. They are not just struggling, they are failing. No improvement in getting through on the phone, impossible to get an appointment of any kind, defensive, unhelpful receptionists, delayed repeat prescriptions, e consults rarely open and the current one is extremely user unfriendly. I feel unsupported, vulnerable, anxious and dismayed at this total lack of GP practice service.
Visited August 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are sorry to hear of your experience from Crocus Medical Practice. We always welcome feedback, to help ensure that the service we offer to our patients is of high quality. If you would like to discuss this, please contact Sharon Foster (Patient Experience Lead) in writing.....
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Review titled Calling to make an appointment to see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
On telephoning to make an appointment I gave a description of my symptoms to the person who answered my call. They advised me to get help from a pharmacist or buy over the counter medicine. This did not help my symptoms. A few days later after making an e consult application I saw a GP who did tests. Whilst awaiting the result after a week of discomfort I phoned 111 who said go to Boots where I was advised to take paracetamol. A further few days later my result came back and I had an infection. The whole process took 2 weeks from my first call to the practice to discover I needed treatment with antibiotics
Visited August 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are sorry to hear of your experience from Crocus Medical Practice. WE always welcome feedback, to help ensure that the service we offer to our patients is of high quality. If you would like to discuss this, please contact Sharon Foster (Patient Experience Lead) in writing...
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Review titled Less than 14 appointments per day
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
The poor service continues here. I was number 13 in the phone queue, and after around 14 minutes of holding at 0800 all appointments had gone. No telephone, no face to face left. That’s across two surgeries. This seems hard to believe- either I wasn’t being told the truth or this surgery is operating dangerously under resourced.
Visited July 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are sorry to hear of your experience from Crocus Medical practice. We always welcome feedback, to help ensure that the service we offer to our patients is of high quality. If you would like to discuss this, please contact Sharon Foster (Patient Experience Lead) in writing....
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Review titled They are good !!! thank you
Rated 5 stars out of 5
by Trevor Smith - Posted on 21 July 2023
The practice is under pressure, more and more patients, but the team are great in my view. They understand and really do their best. I have had to have several recent appointments, all really good and staff are always polite and understanding. The team in the pharmacy are brilliant, they are understanding and super helpful. I think we need to appreciate the team a little more, I understand things may not always be good, pressure and workloads get to us all, but still think we a lucky, when we really need them they are there, let us all be a little more understanding and treat people how we like to be treated. Just my view !!! thanks all,
Visited July 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are please you have received a high quality-quality service from our practice. Thank you for your feedback, this will be shared with the practice team.
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Review titled shocked and very disappointed
Rated 1 star out of 5
by Elizabeth MacDonald - Posted on 03 April 2023
After a very painful fall, a friend drove me to the surgery. It was totally empty at 5.15pm. I asked if I could see a doctor, nurse or paramedic to ascertain whether I had likely broken my arm or merely dislocated it. Was it possible to be xrayed at the adjacent hospital. At the very least, I needed some painkillers in order to make the journey to A and E if that was recommended .The receptionists showed zero empathy. Nothing was possible. The GPS had exceeded their emergency appointments and no pain relief was available and no one could advise. Go to an and e. The receptionists said they wanted to go home. Clearly I couldn’t drive and later discovered that the ambulance waiting time was 16 hours. 111 finally sent a taxi at 11pm. I was in agony.The following Monday I phoned Saffron Walden Crocus Surgery and asked for an email copy of the notes from Addenbrooks which I needed to prove to ba that I could not fly the next day. Addenbrooks had said it was easy for the surgery to do. Surgery said it was not possible. I would need to collect, take a screenshot and then forward to ba. Was told to drive down. Impossible of course. Told to send a friend. Friend goes, waits 20 mins to be told the notes are in Great Chesterford. Nobody had thought it necessary to tell me this. All I can do is change Practice. I have been with this surgery for over 50 years but it is not fit for purpose. The last time, before these incidents, when I needed to see a doctor I was told to take a photo of my back and email it. This was after 2 one hour attempts to get through to reception. Since covid the surgery has retreated to an online, photo only consultation hub. A few years ago, my doctor knew my name, made home visits and the receptionists showed empathy. Now the latter are gatekeepers ensuring that the doctors never see a patient.
Visited April 2023
Crocus Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by j harris - Posted on 12 May 2023
After lots of changes they seem to have turned it around friendly helpful staff when ever I have attended the surgery.
Visited April 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are please you have received a high quality-quality service from our practice. Thank you for your feedback, this will be shared with the practice team.
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Review titled PS my request to have A and E discharge notes emailed to me
Rated 1 star out of 5
by Elizabeth MacDonald - Posted on 03 April 2023
I asked the Crocus Practice to email my Addenbrook’s discharge notes to me but was told they didn’t have the technology. That they were often sent by post. Was asked to collect and screenshot them but reminded receptionist that I had a broken arm and could neither drive nor screenshot them. Told to get a friend to collect and do it for me. Friend drove to surgery, waited 20 mins to be told they were at Great Chesterford. No one had bothered to divulge this key piece of information. Papers driven to me. They had been emailed by Addenbrook’s A and E. What technology does the Practice not have that precludes a simple forwarding email? Words fail me
Visited April 2023
Crocus Medical Practice has not yet replied.
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Review titled Very poor culture and management.
Rated 1 star out of 5
by Carey Dickinson - Posted on 04 April 2023
Very sad after many years of fantastic service to say that this practice has deteriorated to unacceptable standards, led by shoddy practice management . I was prescribed the wrong medication for an issue which could potentially have been very serious and was told only take it if strictly necessary because it was a waste of NHS resources. In fact, I should have been told to take a totally different medication prophylactically immediately to prevent potential sepsis. When I (admittedly very cross) complained to the practice manager(who strolled in late carrying coffee and sandwiches), I was not listened to and received no apology. I have noticed a culture recently of a failure to listen and of a grudgingness to release appointments at all, even when necessary. No-one seemed to be aware of my history which has justifiably made me anxious. I believe all this is unsafe practice and I have been deeply shocked by my experience. It is also totally unacceptable to be ten days late with repeat prescriptions. There are still some good practitioners here, but there are being inadequately managed.
Visited April 2023
Crocus Medical Practice has not yet replied.
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Review titled Appalling service standards
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
i've been a patient at this prescribe for fifteen years and seen the deterioration in service, professionalism and care. I have a simple request, periodic repeat prescriptions. they had an online system which worked that was changed and the new system is no longer accessible ( airmid) and is utterly useless. i recently spent four hours waiting to get through on. the phone to be told by the receptionist I should complain because the it is rubbish and that as a " special favour" she'd process my repeat over the phone. I've also needed an x Ray and had that cancelled multiple times till I just gave up. I've had care advice from a " specialist " which directly contradicts previous " specialist " advice. My online repeat prescription still isn't sorted so I have to go thru the whole phone nonsense again, all to have to deal with really unpleasant pharmacy staff This practice is awful, they have no standards and no ability to do anything other than constantly firefight... in a really difficult health landscape right now, they are making things far, far worse.
Visited March 2023
Crocus Medical Practice has not yet replied.