Country Park Practice
Woodside Health Centre, 3 Enmore Road, South Norwood, London, Greater London, SE25 5NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Surgery
Rated 5 stars out of 5
by Peter Austin - Posted on 22 February 2023
I called County Park Practice for some advice with an issue I had/have, and the receptionist was helpful and offered an appointment for the next day if I called in the morning but I didn’t want to waste an appointment so she advised me to contact the surgery online and I received a call from my GP within the hour and arranged for me to attend the surgery. I was extremely impressed with the service I have been provided
Visited February 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Peter, Thank you for your kind words and for taking the time to share your positive experience with County Park Practice. We are delighted to hear that our team provided you with helpful advice and prompt assistance. Our receptionists and clinicians are committed to ensuring our patients receive the best care possible. We appreciate your understanding in utilising the online contact option, and we are pleased to know that it resulted in a timely call from your GP and a convenient arrangement for you to attend the surgery. Your feedback encourages and motivates us to maintain high standards of service. If you ever have further questions or require assistance, please don't hesitate to reach out. We are here for you. Thank you for choosing County Park Practice, and we look forward to continuing to provide excellent care for you. Kind Regards, Country Park Practice
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Review titled Generally good
Rated 3 stars out of 5
by Anonymous - Posted on 24 February 2023
I didn’t move from the area because I had a good Gp. Now I hardly can get un appointment. For the first time after 2 year I managed to see a face to face appointment with a new GP. Saying this he was good. I’m 68 year old and I cannot alway going to the clinic to book an appointment. Trying to book an appointment on the phone it’s impossible. You try at 8 am and the line is engaged. When eventually you get through, all the appointments are gone
Visited February 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to share your feedback. We appreciate your loyalty to our practice and understand your concerns regarding the challenges in securing appointments, especially for a face-to-face consultation. We apologise for any inconvenience you've experienced while trying to book appointments over the phone. We acknowledge the frustration that comes with busy phone lines and the difficulty in securing a slot, especially during peak times. We are actively working on improving our appointment booking system to better accommodate our patients, especially those who, like yourself, may find it challenging to visit the clinic in person frequently. Your feedback is valuable to us, and we are committed to addressing the issues you've raised. If you have specific suggestions or if there's anything more you would like to share with us to enhance your experience, please feel free to contact us at SWLICB.COUNTRYPARKPRACTICE@NHS.NET. We are dedicated to making necessary improvements to ensure better access and service for all our patients. Thank you for choosing Country Park Practice, and we appreciate your patience and understanding as we work towards enhancing our services. Kind Regards, Country Park Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Brooks - Posted on 03 February 2023
Excellent service and clinical advice. The staff I feel are always professional in their approach to service users, ranging from the reception staff through to their medical colleagues.
Visited February 2023
Review titled Country Park Practice
Replied on 17 February 2023
Dear Paul, Thank you very much for your feedback. We are pleased to hear that you have had excellent service and clinical advice from us. We appreciate you comments regarding how professional the staff at Country Park Practice are. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Lovely Nurses
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
Had a blood test, really lovely nurse, friendly & polite, made you feel at ease, professional, very quick
Visited February 2023
Review titled Country Park Practice
Replied on 17 February 2023
Dear Patient, Thank you very much for your feedback. We are pleased to hear that you found the Healthcare Assistant to be lovely, friendly and polite. Feeling at ease during a blood test is important and the fact that your appointment was very quick is always a good thing! We will forward your message onto the HCA and the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Brilliant Online Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
I commend the NHS online service to book non urgent appointments Same day appointments remain tricky, but I think if everyone uses the online service for non urgent appointments, it could free up same day urgent appointments when you do need one
Visited February 2023
Review titled Country Park Practice
Replied on 17 February 2023
Dear Patient, Thank you very much for your feedback. We are pleased to hear that you are utilising the online services to book non-urgent appointments. Did you know that you can book same-day appointments through the NHS/MyGP/Patient Access apps as well? Please try it out - if you need help then please don't hesitate to contact us. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2023
I received a phone call recognising the fact that I am a carer for my partner who suffers from Alzheimer's. I don't currently need the kind of support that was offered, but felt very appreciative that it was offered. Left me with a warm feeling that the medical profession is aware of my situation and that I could ask for help if I ever feel I need it.
Visited January 2023
Review titled Country Park Practice
Replied on 23 January 2023
Dear Patient, Thank you very much for your feedback. We are pleased to hear that you feel supported by us. Carers do an incredible job and we want to let you know that we are always here for you and other carers whenever you need support or help. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Very satisfied
Rated 4 stars out of 5
by June Duke - Posted on 18 January 2023
Lovely doctor. I got the outcome I was hoping for which was to be referred to a physiotherapist to be assessed to see if I need further imagery on my knee.
Visited January 2023
Review titled Country Park Practice
Replied on 23 January 2023
Dear June, Thank you very much for your feedback. We are pleased to hear that you found the doctor to be lovely and that they referred you to the physiotherapist for prompt assessment on your knee. We will forward your message onto the Doctor and the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Really efficient & put me at ease
Rated 5 stars out of 5
by Christina P - Posted on 16 January 2023
I saw the nurse for a blood pressure check. She was really good making me relax as I do get 'white coat syndome' & my blood pressure usually goes up at the surgery. It worked! My appointment was on time & the nurse was lovely, efficient & friendly.
Visited January 2023
Review titled Country Park Practice
Replied on 23 January 2023
Dear Christina, Thank you very much for your feedback. We are pleased to hear that you found the Healthcare Assistant to be lovely, efficient and friendly. Feeling relaxed is very important to get an accurate blood pressure reading - we are glad the HCA was able to dispel your white coat syndrome during the consultation! We will forward your message onto the HCA and the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Good practice
Rated 4 stars out of 5
by Michael Griffin - Posted on 18 January 2023
I seen one dr and had two audio calls with another over the last two weeks. I was treated well and with care, and both Dr listened to my issues and acted
Visited January 2023
Review titled Country Park Practice
Replied on 23 January 2023
Dear Michael, Thank you very much for your feedback. We are pleased to hear that you were treated well and with care during your consultations with the doctors and that they listened to your issues and acted upon them. We will forward your message onto the Doctors and the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Good GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
The online appointment system through the Website is a great idea. Easy to use. Doctor calls back within 2 days.
Visited December 2022
Review titled Country Park Practice
Replied on 23 December 2022
Dear Patient, Thank you very much for your feedback. We are pleased to hear that you are happy with the service you have received and that you are finding the online appointment system useful and easy to use. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice