Country Park Practice
Woodside Health Centre, 3 Enmore Road, South Norwood, London, Greater London, SE25 5NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent nurse
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
What could have been a stressful experience - an ECG was made a stress- free one because of the professional and amiable approach from the nurse. I was also seen on time. Thank you.
Visited March 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to share your positive experience with us. We're delighted to hear that your visit, especially for the ECG, was stress-free, and our nurse's professional and amiable approach made a positive impact on you. Ensuring our patients feel comfortable and well-cared for is a top priority, and we're pleased to know we achieved that during your appointment. Your acknowledgment means a lot to us. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your trust in our services. Thank you for choosing Country Park Practice. Kind Regards, Country Park Practice
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Review titled Helpful and nformative
Rated 4 stars out of 5
by Robert Horne - Posted on 20 March 2023
The pharmacist was well informed as to my particular health problems and discussed suitable treatments similar to that of a doctor. He was very accommodating.
Visited March 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Mr. Horne, Thank you for taking the time to share your positive experience with our pharmacist. We are delighted to hear that you found the pharmacist well-informed and accommodating. Our team strives to provide helpful and informative services to address the unique health needs of each patient. It's heartening to know that our pharmacist could assist you effectively and discuss suitable treatments. We appreciate your feedback and look forward to continuing to meet your healthcare needs. If you have any further questions or if there's anything more we can assist you with, please feel free to reach out. Thank you for choosing Country Park Practice. We value your trust in our services. Kind Regards, Country Park Practice
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Review titled Very good customer service
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Always very helpful and I have been using them for years and everyone is so accommodating. I have recommended this gp practice to all my friends and family in the area and I will not change.
Visited March 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Patient, Thank you for your wonderful review and for being a loyal member of Country Park Practice for many years. We are thrilled to hear about your positive experiences with our customer service. Our team is dedicated to providing excellent care, and we greatly appreciate your recommendation to friends and family in the area. Your trust and support mean a lot to us. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you and appreciate the privilege of being your chosen healthcare provider. Thank you for being part of the Country Park Practice community. Kind Regards, Country Park Practice
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Review titled Most receptionists harsh on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2023
I just call the surgery and in fact it happens all the time except for one nice receptionist. I asked for my test result and the lady replied: what are you talking about? She was rude from the start with a very harsh tone of voice.Every time I call I get that kind of cold harsh reply. They need to soften a bit.They need to show they care.You can hear if somebody is smiling on the phone but you can also hear rudeness in a tone and it's very easy to pick up.Please ask them to be a bit nicer when they answer the phone. There is no need for that. I wasn't rude so I don't understand. I 'm always dreading calling the surgery because I know I'm going to face free rudeness for no reason.I have enough of that kind of behaviour.Please do something. Retrain your staff and teach them to be kind again.Thank you.
Visited March 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely apologise for the experience you had, and we appreciate your honest input. We understand the importance of a friendly and compassionate interaction, especially when discussing sensitive matters such as test results. Your concerns are valid, and we want to assure you that we take them seriously. We will address this matter promptly with our reception team, providing additional training to emphasize the importance of empathy and kindness in their interactions with patients. Our goal is to create a welcoming and supportive environment for everyone who contacts the surgery. We appreciate your patience and understanding as we work to improve our services. If you have any further concerns or if there is anything specific you would like to discuss, please feel free to contact us directly at SWLICB.COUNTRYPARKPRACTICE@NHS.NET. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Country Park Practice
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Review titled The Worst Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
Firstly, getting an appointment to see a GP is consistently an arduous challenge, making it an incredibly stressful experience. The process involves incessantly calling from 8:00 am onwards, enduring what feels like an eternity on hold. Unfortunately, there is no guarantee of actually securing a GP appointment. Although there is an online booking option, it is not the most straightforward process. I encourage you to attempt to book an appointment yourself. Secondly, the staff at the practice exhibit an astonishing lack of friendliness. Their demeanour suggests that they view their assistance as a favour rather than an essential service. I often ponder how the practice managed to recruit individuals ill-suited for customer service. While there might be the occasional friendly person, the majority are simply rude. They exude a perpetual sense of grumpiness and appear to be harbouring resentment towards the world around them. Thirdly, during my visit to the practice a few months ago to request a prescription recommended by a consultant at the Croydon University Hospital, the reception staff adamantly refused to approve it due to an alleged "anomaly." Astonishingly, they did not make any effort to contact the consultant or the hospital to verify the situation. Upon contacting the consultant myself, he chose an "interesting" word to describe the staff's level of competence. His assessment proved accurate. It is truly remarkable that, at times, robots exhibit more intelligence than certain individuals working at the practice.
Visited February 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Patient, We are genuinely sorry to hear about the challenges you've encountered, and we appreciate you taking the time to share your concerns. Your feedback is invaluable, as it allows us to address areas that need improvement and enhance our services. We understand that the appointment process has been a source of frustration, and we apologise for any inconvenience caused by the difficulty in securing a GP appointment. We are actively working on optimising our booking systems to make the process smoother for our patients. Regarding your experience with our staff, we sincerely apologise for any perceived lack of friendliness. We are committed to providing a welcoming and supportive environment for our patients, and we will reinforce customer service training to ensure that all staff members uphold our standards of professionalism and courtesy. In reference to your prescription request and the communication with the consultant, we deeply regret any miscommunication or inconvenience. We will investigate the matter internally to understand what transpired and to prevent similar incidents in the future. Your feedback underscores the importance of effective communication and collaboration, and we are committed to learning from this experience. If you would like to discuss your concerns further or provide additional details, please feel free to contact us at SWLICB.COUNTRYPARKPRACTICE@NHS.NET. We appreciate your patience and understanding as we strive to make necessary improvements. Kind Regards, Country Park Practice
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Review titled Amazing surgery
Rated 5 stars out of 5
by Agnieszka - Posted on 17 February 2023
Very happy with surgery which I switch to few months ago. Understanding and really taking in to account what you need and trying best to help. Finding online consultation very useful. Extremely happy so far.
Visited February 2023
Review titled Country Park Practice
Replied on 22 February 2023
Dear Agnieszka, Thank you very much for your feedback. We are pleased to hear that you are very happy with the service you have received upon switching to Country Park Practice. Our staff always try their best to understand patients needs and help as much as possible. It is great to hear that you are finding our online consultation service useful - have you tried booking same-day/7-day advance consultations via the NHS/MyGP/Patient Access Apps? These give you the option to book consultations from 7:30am Mon-Fri as well as the ability to view your medical records, test results and request repeat prescriptions. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Good practice
Rated 5 stars out of 5
by Michelle Willis - Posted on 14 February 2023
I have been with the practice for over 30 years and on the whole I've no complaints. Phoning in the morning is a nightmare, the same as most practices. However, I have found using the NHS app you can contact by email to ask a question etc, and receive a quick response, getting an appointment if necessary. Repeat prescriptions are quick and easy to do.
Visited February 2023
Review titled Country Park Practice
Replied on 17 February 2023
Dear Michelle, Thank you very much for your feedback. We are pleased to hear that you have been with us for over 30 years! The phone lines can get busy in the mornings so the fact that you are utilising alternative methods of contact with the practice, such as the NHS app, is great to hear. Did you know that you can book same-day appointments and appointments 7-days in advance through the NHS app as well? Please try it out - if you need help then please don't hesitate to contact us. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
They are very friendly staff The practice environment very clean The telephone booking is very good Doctor's appointment always on time as needed.
Visited February 2023
Review titled Country Park Practice
Replied on 22 February 2023
Dear Patient, Thank you very much for your feedback. We are pleased to hear that you find the booking system to be very good and that the practice is clean and staff are friendly. We will forward your message onto the team and thank you once again. Kind Regards, Country Park Practice
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Review titled Listening doctors
Rated 4 stars out of 5
by Jacqui wright - Posted on 22 February 2023
Despite problems getting through for an appointment once you get an appointment service is good. Need more face to face appointments rather than phone ones.
Visited February 2023
Review titled Country Park Practice
Replied on 26 January 2024
Dear Jacqui, Thank you for taking the time to share your feedback with us. We appreciate your patience and understanding as we work to enhance our services. We understand that getting through for an appointment has been challenging, and we apologise for any inconvenience this may have caused. We are actively addressing the issue to improve accessibility and streamline the appointment booking process. Your suggestion regarding the preference for more face-to-face appointments is duly noted. We want to assure you that our clinicians will arrange face-to-face appointments when necessary during telephone consultations. We value your input, and your feedback guides our efforts to provide the best possible care for our patients. If you have any specific concerns or if there's anything more you'd like to share, please feel free to reach out to us at SWLICB.COUNTRYPARKPRACTICE@NHS.NET. Thank you for choosing Country Park Practice, and we look forward to continuing to serve you. Kind Regards, Country Park Practice
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Review titled Terrible
Rated 1 star out of 5
by Denise Green - Posted on 14 February 2023
Rang at 8 am 3 days in a row after getting through 2 queues no appointments left in the end had to ring 111 got a gp hub appointment then sent to a and e to have blood tests and chest xray done had a chest infection and was given antibiotics if I could have got an appointment earlier would not have to go through all of that.
Visited February 2023
Review titled Country Park Practice
Replied on 17 February 2023
Dear Denise, Thank you for your feedback - it is important to us as we are always looking for ways to improve our service. We are sorry to hear that you have had trouble booking an appointment with us; there are several other ways to book appointments at the Practice. Have you tried using our online services? You can book same-day appointments via the NHS/MyGP/Patient Access apps from 7:30am Mon-Fri, alternatively, you can submit a medical/admin request by clicking on the contact us online button on our website www.countryparkpractice.nhs.uk; where a clinician will contact you within a week. Please contact us if you need help accessing any of the above methods. We hope this helps you going forward and thank you once again for your comments. Kind Regards, Country Park Practice