Cosham Park House Surgery
Cosham Park Avenue, Cosham Park House Surgery, Cosham Park Avenue Cosham, Portsmouth, Hampshire, PO6 3BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bloods and B12
Rated 2 stars out of 5
by Linda M - Posted on 22 November 2022
Totally disgusted, the nurse that i saw for my injection, was not very organised, called me into the room and then took 10 minutes looking for paperwork. She took my bloods and then a day later i have been recalled to have bloods done again, reason being 'specimen lost/unusable'. It costs me £10 or more to get a taxi and back to the doctors as i can't walk from the bus stop or tolerate getting on a bus, therefore I have to pay another £10 or more because of her incompetence, totally disgusted.
Visited November 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. We are truly sorry that this has been your experience, it is very rare that blood tests are lost or unusable, when this happens an internal investigation is completed and reported. Please do complete a complaints form on our website, we will then be able to provide our findings to you directly.
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Review titled Trying to get sick note extension
Rated 1 star out of 5
by Charlotte E - Posted on 13 November 2022
Well what can I say after trying for 3 evening tho g to use the online consultation at 6.30pm to have my sick note and due to run out I rang the practice every day and they said keep trying as can’t do over the Phone I finally got a “care navigator” that understood my issue and agreed Ed that the online page had had major issues and not been working. By now my current note was in last day and told would be done ASAP if doctor approved it. Well 3 day later my work are understandable annoyed as I’m now technically awol I rang doctors again to chase up and a very rude “care navigator” told me takes 5 working days. Again I explained what had happened the previous week and was told not their issues I have to wait and see if doctor agrees to it. I was very upset by this as work were getting g in touch and I didn’t know what to do and felt they didn’t believe me. I eventually tanga again and as told yes it’s not good enough and an extension was issued there and then. So over a week later my work had withheld my sick pay as no note adding more stress and nit helping to my recovery.
Visited November 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. We are truly sorry that your pay was withheld whilst you were waiting for an extension to your sicknote, in most instances we do issue extensions within 5 working days, which is an acceptable timeframe, however due to the initial delay can see that this impacted you significantly. We will share this with our team and make changes where possible.
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Review titled Postnatal appointment
Rated 5 stars out of 5
by Talita L - Posted on 22 November 2022
I've recently had my postnatal appointment and the midwife was lovely. She listened to my concerns and addressed them, she was also very caring towards my little boy.
Visited November 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 23 November 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Lee J - Posted on 28 November 2022
As per normal,I had to wait just a few minutes.The "Nurse was friendly, professional and made me feel at ease .
Visited November 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 30 November 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Prescription issue.
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
My prescription issue was dealt with quickly. The Receptionist was lovely and explained what had happened and why(Hospital had told me I didn’t need to request). My prescription was signed off and my medication was ready to collect from Cosham pharmacy within 90 minutes. Good service with clear communication as always. Well done once again team. Thank you.
Visited November 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 30 November 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2022
After a slightly frustrating wait to get an answer, I was added to the morning list, was called back quickly by a doctor who gave me an appointment, saw a Nurse Practitioner- who was supportive, kind and, after speaking with a doctor, organised medication which helped reduce symptoms. Thank you
Visited October 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 07 November 2022
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Gary D - Posted on 25 October 2022
Excellent service as always.The gp at park house is very good and efficient and i am more than happy with the outstanding treatment given.
Visited October 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 26 October 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled My experience
Rated 1 star out of 5
by Stephen M - Posted on 21 October 2022
The nurse didn't have a clue, she couldn't find a vein when it came to taking blood and my left arm where wiggled the needle around still feels like she has done something wrong. She couldn't answer any questions I had about my diabetes and has put me off coming back to see anyone.
Visited October 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. Please do complete a complaints form that is available on our website, we can then investigate and provide you directly with our findings.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
I can't fault the practice, from the first time I called with a worrying symptom until receipt of a consultant's report of scan findings. I think that in total it was probably just 3-4 weeks from that first phone call then a video consultation, followed by a physical examination and CT scan at QA, then the result. It was a worrying wait but I'm grateful to the practice staff , QA and the consultant for their swift reactions (and I'm relieved at the result of the scan etc).
Visited October 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 24 October 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Cervical smear at Kingston Surgery
Rated 3 stars out of 5
by Alison M - Posted on 24 October 2022
The experience and the very nice lady I encountered at Kingston Surgery were five stars but the fact that I had to go to Kingston Surgery, when I live in Cosham, just because I requested an appointment outside of my working hours of 8-4, was and is appalling. I too work for the NHS and my work is also important.
Visited October 2022
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 19 December 2022
Thank you for your feedback. We are pleased that your appointment itself was as expected. We are sorry that you were appointed at a site that was not to your preference, however we do offer out of hours appointments across our sites, you just may have needed to wait until one was available at Cosham.