College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about College Green Medical Practice.
Reviews
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Review titled Excellent service
Rated 4 stars out of 5
by Helen Dent - Posted on 12 June 2023
Thank you to all the staff on the reception desk, who I always find to be helpful and attentive. These things really make a difference - Thank you!
Visited June 2023
Review titled College Green Medical Practice
Replied on 13 June 2023
Hi Helen Thank you so much for your recognition of how helpful and attentive the receptionists at CG are 😊 They work so hard to keep the practice running smoothly for both patients and doctors. I will ensure they are aware of you lovely feedback. Kind regards Joan
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Review titled Excellent doctors
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Efficient as always, only problem was that the self check in machine told me I was on ground floor and then they had to come and find me as it was first floor. This isn’t the first time this has happened to me.
Visited May 2023
Review titled College Green Medical Practice
Replied on 06 June 2023
Dear patient Thank you for taking the time to give us your feedback and 5 stars! I appreciate you bringing the issue with the self-check in machine to our attention, I will seek advice from IT and find a way of improving on this. Kind regards Joan Beddows
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Review titled Poor time-keeping for Midwife Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Each and every time we have had a midwife appointment at College Green Medical Practice there has been extremely long wait times. On various occasions we have waited between 45 minutes to over an 1 hour beyond the scheduled appointment. Clearly a sign of poor organisation with little communication or notification that the practice is running behind schedule. Clearly sitting in a waiting room is not an ideal environment for a heavily pregnant woman. I only hope this feedback helps improve the service for other expectant mothers.
Visited May 2023
Review titled College Green Medical Practice
Replied on 27 May 2023
Dear patient Thank you bringing this to our attention, we take all feedback seriously. Midwifery is a third-party service and although CG have no control over this service, we will investigate your concern and find a way of improving it. Kind regards Joan Beddows
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Review titled Great Practice
Rated 5 stars out of 5
by Donal Boyle - Posted on 06 September 2023
I like the practice because it is so close to me and the staff are great and when I have to make an appointment to see the doctor or for anything else they are very quick
Visited May 2023
Review titled College Green Medical Practice
Replied on 01 October 2023
Hi Donal Thank you so much for your feedback and five stars, we really appreciate your time 😊 Kind regards Joan Beddows
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Review titled Great service
Rated 5 stars out of 5
by David - Posted on 01 August 2023
My practice is very accommodating and always provide a good service, they always manage to find you an appointment when required and have always helped me
Visited May 2023
Review titled College Green Medical Practice
Replied on 02 August 2023
Hi David Thank you for positive feedback and 5 star rating, much appreciated. It’s great to read you have found CG to be accommodating and helpful 😊 Kind regards Joan Beddows
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Review titled Lovely Practice
Rated 5 stars out of 5
by Lesley Taylor - Posted on 27 May 2023
Everyone at this practice are so nice, can always get an appointment and keep in touch with the patient all the time. Would thoroughly recommend.
Visited May 2023
Review titled College Green Medical Practice
Replied on 30 May 2023
Hi Lesley Thank you so much for sharing your positive feedback and giving us five stars 😊 It’s so nice to know that our patients would recommend us to others, nothing says more confidence than a personal recommendation. Kind regards Joan Beddows
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
I went for the annual review and it was a good experience. I arrived early and checked in at reception and was then directed to the waiting room upstairs. My name was called very soon after. The person I saw was great. We covered the usual subjects in a friendly atmosphere and I was given enough time. I was informed about which tests would be performed on my samples and when the results would be coming back. It was a very pleasant experience. The practice is spacious and during my visit everything appeared to be well organised and running like clockwork. Getting an appointment in the first place can be difficult. During the last 4 month I tried twice but on the website there were no slots shown at all. Before Covid this was much easier and it showed the names of doctors and HCAs that could be booked for appointments. The last 2 times I visited I had not got a clue about whom I was going to see. Hopefully this will revert back to a booking system where I get to choose whom to see for non-emergency visits. Apart from this the practice is really good and I feel well looked after.
Visited May 2023
Review titled College Green Medical Practice
Replied on 30 May 2023
Dear patient Thank you so much for taking the time to write this amazing feedback and for giving us stars! I’m so pleased you had a positive experience. At CG all the medical staff place high emphasis on patient care being transparent and inclusive, ensuring that they feel in control of any decisions and treatments. I take on board the issue with the online service and I will bring it to the attention of our IT manager, hopefully we will find a way of improving on this matter. Again, thank you so much, we really appreciate your wonderful feedback. Kind regards Joan Beddows
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I have had a lot of experience with this practice, nurses, pharmacists, doctors and receptionists and found them all to very helpful and professional.
Visited May 2023
Review titled College Green Medical Practice
Replied on 04 June 2023
Dear patient We really appreciate you taking the time to comment on how helpful and professional the team are at CG, and for giving us 5 stars 😊 Kind regards Joan Beddows
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Review titled Good service from cgmp
Rated 5 stars out of 5
by Stephen Price - Posted on 26 May 2023
Very good service from everbody at the practice also a good atmosphere in the surgery thank you for all you do for me
Visited May 2023
Review titled College Green Medical Practice
Replied on 27 May 2023
Hi Stephen Thank you so much for the 5 stars and lovely feedback 😊 I will ensure all the staff are aware of your praise and gratitude. Kind regards Joan Beddows
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Review titled Top class service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Went to see nurse for blood test, voiced some concerns about my health , immediately then seen by a doctor , couldn’t ask for any more, thank you
Visited April 2023
Review titled College Green Medical Practice
Replied on 13 April 2023
Dear patient Thank you so much for taking the time to leave us such lovely feedback and giving us 5 stars, it’s really appreciated. We’re very lucky to have such a fantastic team of nurses and Health Care Assistants at CG. Working together and sharing information within the team really is the key to patient centred care. You experienced, first hand, how sharing information within the team leads to the patient receiving prompt and appropriate care and attention. I’m so pleased you were happy with the service you received. Kind regards Joan Beddows