College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 2 stars out of 5
by Mr C Bell - Posted on 19 April 2023
3 weeks for a telephone appointment to speak to a Doctor isn’t really acceptable in my opinion - both my wife and myself are experiencing these long waits.
Visited April 2023
Review titled College Green Medical Practice
Replied on 20 April 2023
Dear Mr Bell Thank you for taking the time to give us your feedback and letting us know you are not satisfied with a 3 week wait to speak / see a GP. We completely appreciate that waiting times can be lengthy when booking a routine appointment, however, if you are in need of an urgent appointment, you will be triaged and treated by our emergency Duty Doctor on the same day. You can also use the V Consult, https://m85029.thevconsult.net/#/ This will secure you, your choice of either a face to face or a telephone consultation within 3 working days. The other option is to tell our reception staff that you are available to attend a cancellation appointment at short notice. If you would like to discuss any of the above options, please contact the surgery ask to speak to me, either by phone or face to face. I do hope this information has been of some help to you. Kind regards Joan Beddows
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Review titled Appointments are like Gold dust
Rated 2 stars out of 5
by David Williams - Posted on 22 May 2023
It is now almost impossible to book an appointment. The reception staff will try anything to put you off getting an appointment with your own GP, Including trying to diagnose your symptoms even though they are not medically trained advising you to look up your symptoms online, and as a last resort they advise you to ring 111 or go to your nearest Drop In GP Centre. If you do manage to get an appointment it will most likely to be with a Gp you have never heard of who has no knowledge of you medical history. Totally unacceptable !! Smacks of Corporate Services no longer caring GP Service.
Visited March 2023
Review titled College Green Medical Practice
Replied on 27 May 2023
Hi David I’m sorry you had such a disappointing experience when trying to get an appointment. Are you aware of our V Consult? It’s a much faster way of securing a routine appointment, usually within 3 working days. You can copy and paste this link to your online search bar or access it via our website: https://m85029.thevconsult.net/#/ We do have an extensive symptom checker on our website that is very informative, we’ve had some very positive feedback from patients who have used this in the past. I imagine the receptionist was trying to signpost you to alternative pathways for medical advice. CG receptionists are told by the doctors to ask for a brief reason for the appointment in order to book you with the most compatible doctor. Of course, every patient has the right to decline this request, however, there have been times when a patient insists on seeing a doctor when in fact, their ailment is something a GP cannot deal with, such as blood test, a broken bone, stitches, and long line of other complaints that can only be attended to by the nurse or in secondary care. Receptionists are trained to ensure these episodes do not happen. All patients have the right to an appointment with a GP of their choice, as long as they understand they will possibly have to wait, this might be because the GP is sick or on annual leave. Patients’ medical history is well documented, meaning any doctor will be well aware of any medical conditions the patient has. I do hope my response to your post has been of some help. Kind regards Joan Beddows
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Review titled Prescription
Rated 5 stars out of 5
by Lynn - Posted on 01 April 2023
Thank you to all who assisted in the fast processing of a prescription for me. It is very much appreciated I have always had excellent service from this practice whether face to face or V-consult Thank you
Visited March 2023
Review titled College Green Medical Practice
Replied on 08 April 2023
Hi Lynn Thank you for taking the time to post your lovely feedback and for giving us stars. The staff really do appreciate the positive acknowledgment, it means a lot to all of us that our patients are happy with service provided. That said, we never stop looking for new ways to improve and build on what we offer and we take on board all feedback. Thanks again Lynn Kind regards Joan Beddows
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Review titled Caring practice
Rated 5 stars out of 5
by Carolyn Owens - Posted on 10 January 2023
On January 9th my husband rang the practice to get me an appoinment with a gp i was given an appointment on the same day thanks to the reception team I saw doctor nahia ei any as i had breathing problems for 4 days I was examined and fast tracked to queen Elizabeth hospital the nurses at the practice were very professional and kind while waiting for ambulance at practice I can't thank them enough from the bottom of my heart for the treatment received and the nice ambulance couple I am on the mend now thanks to the attention I received from reception team nurses and GP once again thank you sincerely
Visited January 2023
Review titled College Green Medical Practice
Replied on 24 January 2023
Hi Carolyn, So pleased to hear you are on the mend now, it really is appreciated that you have taken the time to leave such positive feedback, your kind words will be passed on to our reception team, nurses and Dr Nahia. Kind regards Sophie O'Neill
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Review titled Such good service
Rated 5 stars out of 5
by Sandra Gillman - Posted on 14 December 2022
I have nasal virus and been to see several Drs all have helped me and provided me me face to face and telephone consultations I cannot fault the surgery or the wonderful Drs and receptionists thank you much for being so caring xxx
Visited December 2022
Review titled College Green Medical Practice
Replied on 13 February 2023
Hi Sandra Please accept my sincere apologies for this late reply. I want to thank you for taking the time to write this lovely feedback for the Doctors and Receptionists at CG. I will post your feedback on our internal website for all the staff to see how much they are appreciated. Positive feedback like yours always gives such a boost to moral, thank you. Kind regards Joan Beddows
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Review titled V-Consult is the way to go!
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2022
Rather nervously I tried the v-Consult for the first time this month to try and secure an appointment. Pleased to confirm I was contacted the same day with an appointment for the same week. I will certainly use this method of appointment request again.
Visited November 2022
Review titled College Green Medical Practice
Replied on 23 November 2022
Dear patient I couldn’t help but smile when I read your feedback 😊 I’m so please you did not let your nerves get the better of you! The V-Consult is a fantastic tool that saves so much time and waiting times are significantly reduced. So many patients who use the V-Consult option tell us they’ll never go back to calling the surgery for a routine appointment again. Please feel free to spread the word! Many thanks for your feedback. Kind regards Joan Beddows
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Review titled V Consult feedback
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2022
Did a V Consult first thing on Monday morning before surgery open. By Wednesday pm still had heard nothing . Phoned on Wed pm, and managed to get telephone appoinment with doctor on Thursday am. It is as if the V Consult was ignored. Should have just phoned up in the first place. It seems V Consult just adds 3 - 4 days before you get anywhere. Will avoid using it again
Visited November 2022
Review titled College Green Medical Practice
Replied on 27 November 2022
Dear patient Thank you for bringing this to our attention. I am so sorry and somewhat surprised that you had this experience using the V-Consult. In order for me to investigate this issue further, I would need to know your name so I can trace your V-Consult log. If you would like to contact the surgery and ask to speak to me, I would be more than happy to look into this issue for you. Kind regards Joan Beddows
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Review titled Great service
Rated 5 stars out of 5
by Fred Collin - Posted on 23 November 2022
Rang the surgery with a concern. Lady on reception was really helpful. She contacted duty GP who rang me back within 5 minutes and gave me the advice and reassurance I needed. Many thanks.
Visited November 2022
Review titled College Green Medical Practice
Replied on 27 November 2022
Hi Fred Thank you for writing this feedback and for your appreciation of how helpful our reception team are and the efficiency of our Duty Doctors. I am so pleased you were advised and reassured within such a short space of time. Kind regards Joan Beddows