College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Ken Banks - Posted on 28 June 2023
Excellent service from the front desk through to my consultation, the staff and facilities are a very high grade.
Visited June 2023
Review titled College Green Medical Practice
Replied on 10 July 2023
Hi Ken Thank you so much for your feedback and 5 star rating. It’s great to read that you found the staff and the facilities at CG of a very high grade 😊 We will always aim for the highest standards for our patients and it’s really appreciated when we are recognised for our hard work and dedication. Kind regards Joan Beddows
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Review titled Value of v-Consult and teamwork
Rated 5 stars out of 5
by David Cox - Posted on 26 June 2023
I've used v-Consult 3 times now and found it really helpful and effective. After a worrying fainting episode I could put the details in my own words and get a quick doctor's appointment and appropriate tests/referral scheduled. When the problem got worse I could update symptoms on v-Consult and was called in for an electrocardiograph with excellent Doctor's Assistant (a newish profession) and then have it interpreted within an hour by a Doctor with the advice I needed. The electronic records system with which I remember being developed some years ago was brilliant. It pulled up an electrocardiograph for comparison done four years ago in an ambulance outside the wonderful Walk-In Centre in Katie Rd which I'd forgotten all about. NHS and staff under a lot of pressure but good to see this system and team working so well.
Visited June 2023
Review titled College Green Medical Practice
Replied on 10 July 2023
Hi David Thank you for leaving such a detailed, positive review of CG. As you say, using the V consult is a great way of securing an appointment and updating the GP if your symptoms do change. It’s not for everyone and we are fully aware of that, and for that reason we will always be available by phone or in person to anyone that needs us. I’m so pleased you received the appropriate treatment and you had a positive experience at CG. I will pass your feedback onto the Doctor’s Assistant and the rest of the team, thank you. Kind regards Joan Beddows
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Review titled Very good service
Rated 5 stars out of 5
by Sandra burns - Posted on 14 June 2023
Staff and doctors understand my illnesses very helpful very good practice would recommend to other people
Visited June 2023
Review titled College Green Medical Practice
Replied on 15 June 2023
Hi Sandra Thank you for giving us 5 stars and such lovely feedback! There’s nothing better than a personal recommendation so it’s great to know you would recommend us to others, thank you 😊 Kind regards Joan
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
Good practice but never seen at allocated time! Always over half an hour wait one time it was almost an hour! Frustrating as if I was late I wouldn’t be seen. Also frustrating as I may have another appointment elsewhere and it messes up any plans I have. I work and the long wait is not acceptable
Visited June 2023
Review titled College Green Medical Practice
Replied on 10 July 2023
Dear patient Thank you for your feedback and 5 star rating. I am sorry to read that you are frustrated at not been seen on the allocated time. We do understand how it can be frustrating for patients when a GP clinic is running late for what ever reason. The GP has a set time in which to see each patient, as you can imagine, some medical issues are much more complicated that others. Other issues can and do arise daily, such a medical emergency, a GP calling in sick, a GP having to cover another clinic as well as their own, the list goes on, but please be assured that no GP ever wants to keep their patient waiting intentionally. Having said all the above, I understand this does not help you and I will bring your concern up with the practice manager. Many thanks again for your feedback and please be assured that your concern has been heard. Kind regards Joan Beddows
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Review titled Great practice
Rated 5 stars out of 5
by Trish lea-cockram - Posted on 30 June 2023
One of the best blood tests as notoriously difficult previously. Friendly and professional nurse. One of the best
Visited June 2023
Review titled College Green Medical Practice
Replied on 10 July 2023
Hi Tina Thank you for taking the time to write such a lovely review about our Nurse. She really is a star ⭐and I will ensure she and the team are fully aware of your praise for her. Kind regards Joan Beddows
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 15 June 2023
I went to the health centre for a diabetic review. The GP assistant was really nice and friendly but wasn't signed off to do the whole diabetic review, I now have to make another appointment to visit the centre to have the rest done. I would thought it would have been better for a nurse who had the signed off skills to see me instead. I'm not blaming the the GP assistant at all, she did a great job. This health centre has certainly not got the same service as it was at granton medical centre. Such a shame.
Visited June 2023
Review titled College Green Medical Practice
Replied on 17 June 2023
Dear patient Thank you for leaving us feedback and bringing your disappointment to our attention. We have a number of staff in training at the moment but becoming competent and qualified takes time and practice. I can understand having your appointment split like this is an inconvenience and I highlighted your issue to management. Kind regards Joan
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Review titled Excellent service
Rated 5 stars out of 5
by Eileen Jones - Posted on 20 June 2023
Always available,very attentive,appear to listen and take note and interest in me as an individual . Staff are very caring and considerate
Visited June 2023
Review titled College Green Medical Practice
Replied on 24 June 2023
Hi Eileen Thank you for rating us 5 stars! And thank you for the lovely feedback. I will ensure all staff are aware of your kind words. Kind regards Joan
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Review titled Annual long-term condition review
Rated 3 stars out of 5
by Jean Margaret Wood - Posted on 15 June 2023
I had an appointment for my review at 11:22 on 14th June and checked in 5 minutes before the appointment time. Having sat and waited for 25 minutes after my appointment time I asked at reception how long it would be until I was seen only to be told that I was next! I was eventually called through 40 minutes late only to discover that I was being seen by a different practitioner to the one I should have. She was apparently helping because "my" practitioner was running very late! The care I received was good but why wasn't I informed, by reception of the change to my practitioner?
Visited June 2023
Review titled College Green Medical Practice
Replied on 17 June 2023
Hi Jean Thank you for taking the time to bring this to our attention. I am sorry you were kept waiting for your appointment, this is something we always try our best to avoid. However, some patients have more complicated needs than others, sometimes emergencies happen that are not always obvious to people in the waiting room and sometimes our own clinical staff are off sick. At times like this, the staff will pull together as a team and do their very best to ensure all patients are seen and treated with minimal amount of disruption as possible. It’s possible that the reception staff were not aware that you had been moved to another practitioner, so would not have known to inform you. That all said, I fully understand and appreciate your upset at not being able to see the Practitioner you were expecting. Thankfully, this situation does not happen too often. Kind regards Joan
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Review titled Annual checkup
Rated 5 stars out of 5
by John Nightingale - Posted on 23 June 2023
Glad to have been sent a reminder text. Saw nurse who did tests asked questions listened and gave advice. Very pleasant.
Visited June 2023
Review titled College Green Medical Practice
Replied on 24 June 2023
Hi John Thank you for feeding back with regards as to how useful the reminder text was to you, it’s good to know. We also appreciate you giving us a 5 star rating 😊 I will ensure the nurse is aware of your lovely review. Kind regards Joan
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Review titled Nurse Annual Review
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
Whenever I see the nurses at the practice, they are always kind, courteous and helpful. They take the time to talk through what is happening and gentle with the blood tests even if I’m a difficult one to draw blood from! I’ve no complaints about wait times as I understand clinics can run behind but they’ve always been very professional when seen. 10/10 for the nurses
Visited June 2023
Review titled College Green Medical Practice
Replied on 10 June 2023
Dear patient Thank you for taking the time to leave this lovely feedback about CG nurses, they really are a great team! We’re very lucky to have a mixture of registered nurses and health care assistance, who provide such a great service to our patients. I will ensure they are all aware of your 10/10 praise for them 😊 Kind regards Joan