Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Yesterday I went to GP, the doctor showed very helpful and considerable manner to my symptoms. She sent me message on time of my result and explain once and once again about my case in order make me understand. Accidentally I left my cloth on the chair, today when I collect it, receptionist return it to me helpfully. I can not help to write those excellent experience here.
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services .Patient care is important to all of us who work at the practice. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Poor reception service
Rated 2 stars out of 5
by Anonymous - Posted on 16 July 2024
Called for a same day appointment, waited 30 mins for call to be answered. The lady who picked up the call did not say anything I genuinely thought the call had cut off. Upon me saying hello the lady then asked what’s the reason for my call. The lady did not acknowledge me when answering the call. You would expect something on the lines of Chatfield Surgery how can I help? I told the lady I am calling for a follow up appointment and was advised to make an Appointment after my course of antibiotics. The lady then put me on hold with no explanation so again I thought the call had cut off. I patiently waited and hoped the call didn’t cut off as I was on limited time. Suddenly the lady came back to the phone after looking at my notes then proceeded to ask if my problem has cleared. I said no which is the reason for my call. I asked for a same day appointment as advised and was told there is an appointment at 4:15 I asked if there was anything else and the answer was a strong No. I feel your reception staff can do with customer service or front of house training as they are the first point of contact giving a bad reflection of services when dealing with people regarding their health
Visited July 2024
Review titled Chatfield Health Care
Replied on 23 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I am very sorry to hear about your experience when dealing with the patient services team. If you would like to contact me with your details and the date that you call the surgery I can listen to the recording of the conversation which will also identify the member of the team you spoke to. As an aside we do have further customer service training scheduled for September. Renata Johnstone practice Manager. My email for you to contact me is Renata.Johnstone@nhs.net.
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Review titled A* Gp
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
My Gp here is legendary! She has restored my faith in Dr’s genuinely caring and making sure I get answers and support.
Visited July 2024
Review titled Chatfield Health Care
Replied on 12 August 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to0 all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Professional caring consultation
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Very professional consultation & very caring , thank you for the speedy X-ray & I await the results & thank you for the Physiotherapist appointment which is only a 10 day wait. :)
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. We are always working on improving the availability of appointments. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
Very efficient friendly and helpful service from practice nurse taking my routine blood test yesterday . No waiting
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will share your comments with the nursing team. Renata Johnstone Practice Manager.
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Review titled Usual great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
After having been to A & 3, I needed a clinic appointment and they managed to find one despite a full clinic. They were exceptionally helpful, as usual. They found me an appointment, albeit at 7am. Many thanks
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 August 2024
Dear Patient Thank you for your comments. We value feedback from patients as this helps us to improve patient care. Patient care is important to all of us who work in the practice. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
I recently came to do a blood pressure reading in the morning, and whilst it wasn’t dangerously high, they gave me an appointment to discuss in the afternoon on the same day. This practice is extremely efficient and contact is always quick and reliable.
Visited July 2024
Review titled Chatfield Health Care
Replied on 05 August 2024
Dear Patient thank you for your comments. We value feedback from patients this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Ok practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2024
My doctor is good when I eventually get an appointment. Eight weeks it says when you try and book a surgery appointment or four weeks for a phone appointment
Visited July 2024
Review titled Chatfield Health Care
Replied on 04 November 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Absolutely first class
Rated 5 stars out of 5
by Peter Toyne - Posted on 11 July 2024
I've had several consultations and tests over the last couple of months in connection with a possible heart and/or kidney problem. They have all been excellent. Appointments have been on time, the service by the staff on reception has been so efficient and amazingly helpful and friendly, and the care given by the various nurses and PAs I've seen has been exemplary. I could not have wished for anything better. This is a great practice
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Peter thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. As you know patient care is important to all of us who work at the practice. We do tray our best. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Positive interaction
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
I met with a new doctor I had never met before. He was calm, respectful and allowed time to understand me needs and respond accordingly.
Visited July 2024
Review titled Chatfield Health Care
Replied on 29 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work in the practice. I will share your comments with the clinical team . Renata Johnstone Practice Manager