Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I have been at Chatfield a little too often for my liking but the service has been good from everyone, particular mention of Drs and reception- kind and professional. This is about my visit on Friday 22nd March. Week before that I had a telephone appt and was promised an urgent referral to ENT ,I should have had my ENT referral sooner, it is now in place. I have tried to send appraisals before but found site difficult . I had an appointment 5th March- perfect service and outcome
Visited March 2024
Review titled Chatfield Health Care
Replied on 04 April 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Excellent service.
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
Got a telephone appointment on the same day. The clinician who phoned me was excellent. Kind, understanding and very proactive.
Visited March 2024
Review titled Chatfield Health Care
Replied on 26 March 2024
Dear Patient Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your review with the team. Renata Johnstone Practice Manager.
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Review titled good GP
Rated 4 stars out of 5
by Alden So - Posted on 29 March 2024
GP was really good and professional, referred me urgently to the hospital with good explaination, also told me what would happen.
Visited March 2024
Review titled Chatfield Health Care
Replied on 04 April 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled Not terrible
Rated 3 stars out of 5
by Jade - Posted on 07 March 2024
Not very happy that I was on the phone for exactly 1 hour and 33 minutes before it got answered to then be answered by someone miserable ... I should be the miserable one waiting that long . However I did appreciate the help I received from the pa - Lydia
Visited March 2024
Review titled Chatfield Health Care
Replied on 10 March 2024
Dear Jade Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. We are having a new telephone system installed in the next few week which we hope will help to address the issues you have raised. I have also in the mean time discussed the issues you have raised with the patients services reminding them of the importance of answering the phones as well as applying the customer services training they have recently undertaken. Renata Johnstone Practice Manager.
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Review titled Physio nurse
Rated 5 stars out of 5
by Lynette cox - Posted on 19 March 2024
She was very attentive and knew what she was talking about. I will take her physio advise anytime. Very friendly. (Best physio advise I got for a very long time.) Can't wait to hear my results.). Good or bad.
Visited March 2024
Review titled Chatfield Health Care
Replied on 23 March 2024
Dear Lynette thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the Physiotherapist.. Renata Johnstone Practice Manager.
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Review titled Helpful Pharmacist, but GP Practice needs improving
Rated 3 stars out of 5
by Cameron - Posted on 15 March 2024
Prior to my phone consultation with the pharmacist, who was helpful. I have found that support, advice and information provided by the team at Chatfield often conflicts is unclear. GPS often tell you that something is not possible or there’s an issue, but then don’t show empathy to the case or any proactiveness to resolve the situation. I have been left to call and call again, as well as return to the surgery twice again on the same day. Stock in the inventory shows as available on surgery system for (later) same day collection at Olde Pharmacy downstairs, but on return to The Olde Pharmacy, it’s not in stock (where it is still on order/pending) - Very misleading and not an honest transparent system. ‘In stock’ has to mean ‘Physical Stock Available on site’.
Visited March 2024
Review titled Chatfield Health Care
Replied on 15 March 2024
Dear Cameron thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. Please feel free to contact me so that I can fully understand your concerns and investigate the matter fully. Renata Johnstone Practice Manager. Renata.Johnstone@nhs.net.
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Review titled Great physio nurse
Rated 5 stars out of 5
by Lynette cox - Posted on 19 March 2024
As I said before, she is very helpful and gives me a little of advise and also very knowledgeably.(kind and very respectful in her mannerism)
Visited March 2024
Review titled Chatfield Health Care
Replied on 23 March 2024
Dear Lynette thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the physiotherapist. Renata Johnstone Practice Manager.
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Review titled Nurse
Rated 4 stars out of 5
by Angela Thorogood - Posted on 09 March 2024
I went for a blood test and the Nurse who I am not allowed to name was very kind and put me at ease and the process was very quick and smooth. Thank you
Visited March 2024
Review titled Chatfield Health Care
Replied on 10 March 2024
Dear Angela Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the nursing team. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
New online system is fantastic; my query was responded to within 24 hours. After speaking with the doctor I was quickly called back as an appointment had opened up for the same week.
Visited March 2024
Review titled Chatfield Health Care
Replied on 04 April 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. We hope the new online system helps with patients getting in touch with the practice. Patient care is very important to all us of who work at the practice. Renata Johnstone Practice Manager.
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Review titled Very supportive
Rated 5 stars out of 5
by Charlie Boddy - Posted on 14 March 2024
I came into the appointment feeling very nervous as I was about to discuss a sensitive topic and something I’d not spoken about with anyone before. I was made to feel really at ease and I felt comfortable sharing my problems with them. I really appreciated them as being someone to talk to.
Visited March 2024
Review titled Chatfield Health Care
Replied on 15 March 2024
Dear Charlie thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. We do try and be as supportive as we can to patients. Renata Johnstone Practice Manager.