Chapel Group Medical Centre
220 Liverpool Road, Irlam, Manchester, Lancashire, M44 6FEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chapel Group Medical Centre.
Reviews
-
Review titled Good Practice
Rated 4 stars out of 5
by Caroline - Posted on 09 November 2023
I requested a Gp appointment and was given one for the same day. The surgery receptionist was pleasant and helpful. The Gp I saw was very caring and supportive. He went through the appointment process step by step and was very reassuring. I left feeling I had a good experience.
Visited November 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Caroline, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
-
Review titled Fast response
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
I submitted a patient triage form concerning my daughters suspected hearing problems. Received a call from the surgery and was offered an appointment on the same day within the hour. Service was fast and the doctor was friendly and put my daughter at ease when she was reluctant to sit still to have her ears checked
Visited November 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
-
Review titled Feedback
Rated 4 stars out of 5
by Claire Hewitt - Posted on 06 November 2023
It's a good practice and all the staff are very friendly. Sometimes I don't feel its as confidential as it should be. When a receptionist is asking you questions and making decisions on whether you should see a Dr that day or not, then when you phone for test results they say we can't give you them because we are not medical.....
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Claire, Many thanks for taking the time to post this review about the practice and staff. It is great to receive feedback and I will make sure this is shared with the team. I will take your comments back to the admin team in regards to the front desk and test results and make sure they are all aware of the processes and confidentiality. Clare Richardson Practice Manager
-
Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
The receptionist was a super star. I have not needed my GP for good 12 years but I am struggling atm. She was lovely, so calm, professional and understanding. The way she spoke to me was so nice. I was nervous and stressed and worried and she just put me at ease. Well done and thank you. The GP i spoke to was great! Didnt feel judged but supported and listened. She was on the same page as I was. Not pushy or dismissive. She listened, made suggestions, offered reassurance. Cannot thank enough for being a beautiful person not 'just' a great doctor. We need more people like her!
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive this amazing feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
-
Review titled A very good practice.
Rated 5 stars out of 5
by Brian Walton - Posted on 16 October 2023
The Doctor was very good at explaining the details I also asked to send me a report by email which he very quickly.
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Brian, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
-
Review titled Good practice
Rated 5 stars out of 5
by Tom Gibson - Posted on 22 October 2023
Reception staff friendly and very helpful. No problem booking appointments but sometimes you may have to wait if you want to see a specific doctor.
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Tom, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. We are always working hard to improve appointment times and our current wait for a doctors appointment is 3 working days. However, some of of GP's only work 3 days a week and there is always a longer wait to see a specific doctor. Clare Richardson Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Andy stott - Posted on 11 October 2023
My experience at the practice with the various people I came in contact with was very pleasant and helpful, they also had a personality which was nice to see and my appointment from end to end went just as well as anybody could have asked for, so well done to all at the practice .
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Andy, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
-
Review titled Great doctors!
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
Every time we come everything goes well. They are great with both me and my baby and I've had nothing but good experiences with them. Very easy to see someone if urgent and don't have to wait too lomg if not. The reception staff are friendly and professional even when they have moody people in.
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
-
Review titled Good practice
Rated 4 stars out of 5
by Tom Gibson - Posted on 17 October 2023
No problem booking appointment to talk to pharmacist. I phoned in the morning and had appointment the same day.This has happened a number of times
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Tom, Many thanks for taking the time to post this review about the one of the practice Pharmacists. It is great to hear that you had a positive experience. I will make sure your review is shared with the pharmacy team. Clare Richardson Practice Manager
-
Review titled Great Receptionist
Rated 5 stars out of 5
by Carmen Shiels - Posted on 17 October 2023
The receptionist was very helpful, also empathetic & was able to resolve my issue with a referral. She gave good advice & was really nice to chat to- thank you
Visited October 2023
Review titled Chapel Group Medical Centre
Replied on 22 December 2023
Dear Carmen, Many thanks for taking the time to post this review about the reception staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager