Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Gout group session, learned a lot and shared.
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Group session on gout, well attended, lots of good information and sharing. Worthwhile and made a difference, thanks.
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 July 2023
Dear patient Many thanks for your feedback and great to hear you enjoyed our Gout session yesterday and made the difference. Many thanks Castlegate & Derwent Surgery
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Review titled Excellent service thanks
Rated 4 stars out of 5
by Phil Campbell - Posted on 11 July 2023
Requested advice on line on a skin condition at 08.10 in the morning. Got a text at 08.25 saying the GP would be in contact that day. Had a phone consultation with the GP at 08.30. Collected my prescription from Allisons at 4pm. Couldn’t be better than that!
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 July 2023
Dear Phil Many thanks for your great feedback and glad we could provide excellent service yesterday, we really appreciate you taking time to give your review. Many thanks Castlegate & Derwent Surgery
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Review titled Excellent Nurse Practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
My child was seen by your ANP today-she was highly skilled, compassionate with excellent consultation skills! Got down to the problem and has really helped us today-Thank You so much!
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 July 2023
Dear patient Thank you for your brilliant feedback that we will share with our surgery team, we appreciate you taking the time to make this review. Take care Castlegate & Derwent Surgery
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Review titled The extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
While away from home, I had a recurrence of a problem that required antibiotics. A visit to a local minor injury drew a blank, and a local GP practice refused to see me. Our brilliant GP practice when contacted sorted out a prescription for me and as they didn’t use electronic prescriptions, arranged with the pharmacy near to where I was staying, to dispense the antibiotics and they would post a paper copy first thing the next day. Definitely going the extra mile! Thanks to the GP and prescription team.
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 17 August 2023
Dear patient Thank you for your brilliant feedback that we will share with the surgery. We appreciate you taking time to make the review. Many thanks Castlegate & Derwent Surgery
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Review titled Great example of easy access
Rated 5 stars out of 5
by Catherine - Posted on 24 April 2023
I joined this surgery around 8 months ago, I have nothing but praise, I am so pleased with how easy it has been to request a repeat prescription, I simply left a voicemail on Friday afternoon and my prescription was delivered to my home address today (Monday), great example of coordinated care and seamless pathway! A great example to other GP practices
Visited April 2023
Review titled Castlegate and Derwent Surgery
Replied on 04 May 2023
Dear Catherine Thank you for the fantastic feedback you have given the surgery, this is lovely to hear and we will share with the whole team. Take care Castlegate & Derwent Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Great service from reception and nursing staff. Rang at 8.30 a.m., offered appointment with nurse practitioner at 10.15. Courteous, kind and efficient.
Visited April 2023
Review titled Castlegate and Derwent Surgery
Replied on 04 May 2023
Dear patient thank you for taking time to leave us this brilliant feedback, it is very much appreciated and will be shared with the whole team. Glad we helped, take care Castlegate & Derwent Surgery
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Review titled Great service and practise
Rated 5 stars out of 5
by Rick Petecki - Posted on 01 May 2023
A procedure well done in the surgery. Thanks to all but particularly the doctor performing the procedure.
Visited April 2023
Review titled Castlegate and Derwent Surgery
Replied on 04 May 2023
Dear Rick Thank you for taking time to give us some fantastic feedback, we will share this with the team. Take care Castlegate & Derwent Surgery
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Review titled Disappointing face to face experience
Rated 1 star out of 5
by Andrea Manchon - Posted on 12 April 2023
whilst I really appreciated the chance of a face to face appointment, I found the experience somewhat lacking when asked by the GP whether I wanted him to look at my problem and once he had then asked what did I think should happen. If i had rang the surgery and said this is my problem and I need antibiotics I would have been told I need to see someone/send images if by phone. I am also still waiting for a call to see another doctor who can deal further with my specific issue.
Visited April 2023
Review titled Castlegate and Derwent Surgery
Replied on 14 April 2023
Good afternoon Andrea, thank you for taking time to give us your feedback about your recent visit to our clinicians. We are sorry to hear that the experience was not as you would have planned. If you would like us to investigate further then please contact us via our website www.castlegateandderwentsurgery.nhs.uk. You should also have now received a further contact by our clinical team and a resolve found. Thank you Castlegate & Derwent Surgery
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
I was so impressed with the prompt service received from the surgery over the past few days, during a sudden onset health problem, needed urgent advice and from first contact with reception to receiving an urgent call back from duty gp could not fault the system. When I had to call back the second day for advice at 6pm the receptionist who took my call was so efficient and caring and took immediate advice from on duty GP and advised we should attend accident and emergency.
Visited March 2023
Review titled Castlegate and Derwent Surgery
Replied on 14 March 2023
Good afternoon patient Thank you for your fabulous comments and great to hear all of our staff have provided you with great care. We will certainly share this with our team! Take care Castlegate & Derwent Surgery
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Review titled Great service for a newly registered patient
Rated 5 stars out of 5
by Rhona King - Posted on 24 February 2023
As a carer for a family member I was impressed with the service I received whilst in a panic. The nurse from the prescribing team talked me through the main symptoms and side effects and arranged for one of the GPs to ring me in the morning. The GP was caring and efficient, ringing back after consulting with a AED consultant, arranging tests later that morning and then a lengthy face to face consultation, liaising with the pharmacist and arranging a 2 week follow up. The HCA who carried out the ECG and blood tests was also extremely caring and professional. An all round impressive service from reception to pharmacy. Well done and thank you.
Visited February 2023
Review titled Castlegate and Derwent Surgery
Replied on 28 February 2023
Good morning Rhona Many thanks for your fantastic comments, we will certainly pass these onto all our team. Our aim is to provide all our patients with the highest possible standards of care and as a new patient we welcome you to our surgery. Take care and thanks again- Castlegate & Derwent Surgery