Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
A great experience from phone call to seeing practice nurse. I was lucky receiving cancellation, but from call to seeing practitioner was less than 2 hours! Nurse was thorough, empathetic and friendly.
Visited January 2023
Review titled Castlegate and Derwent Surgery
Replied on 01 February 2023
Good morning patient Thank you for your feedback and great to hear our brilliant Practice Nurses gave you great care. To hear your review is really positive for the whole of the surgery team. Take care Castlegate & Derwent Surgery
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Review titled Great practice and staff
Rated 5 stars out of 5
by DJohnston - Posted on 13 January 2023
All the team at the practice do a great job under difficult National Health Service pressures. I’ve seen two of the younger male Drs over last few years and both have been excellent showing professionalism, empathy and compassion that in all honesty has kept me alive. All the team go out of their way to help. Best Doctors surgery I’ve ever used and having lived all over the United Kingdom and Cumbria I’ve experience of many. A highly progressive practice that cares. Thank you.
Visited January 2023
Review titled Castlegate and Derwent Surgery
Replied on 01 February 2023
Dear D Johnston Thank you for your brilliant feedback and so wonderful to hear your experience of using our services. All our staff work very hard to offer our patients the very best care and to hear your review is a positive boost for us all. We will share this with our team. Take care Castlegate & Derwent Surgery
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Review titled Safe Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I have been a patient at Castlegate Surgery for a number of years. I find that the Dr’s and all the receptionists are all so helpful and kind. I have seen a Dr when it has been necessary and find it annoying when so many people complain and hardly any say thank you. My husband feels the same and we are glad to belong to the practice.
Visited December 2022
Review titled Castlegate and Derwent Surgery
Replied on 02 February 2023
Dear Patient Thank you for taking the time to write us this lovely review, it is really appreciated and we will share this with all of our team. Take care Castlegate & Derwent Surgery
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Review titled Great service and facility
Rated 5 stars out of 5
by Peter Taylor - Posted on 06 January 2023
Called for a child's illness, got a call back and appointment the same morning. Plenty of space in the waiting area. Friendly and knowledgeable staff. A fantastic service. I'm delighted to have such a wonderful facility in our community. Well done everyone!
Visited December 2022
Review titled Castlegate and Derwent Surgery
Replied on 01 February 2023
Dear Peter Thank you for taking time to send us this brilliant feedback, it is great to hear our team offered your child prompt and efficient action. We do work extremely hard to provide the best service we can for our patients and we appreciate you letting us know this is the case. Take care Castlegate & Derwent Surgery
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
I was seen by the Pharmacist who advised and arranged for me to receive a triage call from the GP. The GP called within 15 minutes and saw me the same day - she persuaded me to go to hospital to receive treatment and made all of the arrangements for this to happen. I was against going to hospital as I was frightened but she was able encourage me to accept this was the most appropriate course of action in order for me to get better. If it had not been for the excellent care provided by both the Pharmacist and the GP, I would not have received the urgent diagnosis and care that I needed at West Cumberland Hospital.
Visited December 2022
Review titled Castlegate and Derwent Surgery
Replied on 01 February 2023
Dear patient Thank you for your great feedback about the service you received from our practice team. We will certainly pass this over to our team. Take care Castlegate & Derwent Surgery
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Review titled Excellent Services
Rated 5 stars out of 5
by MICHAEL JAMES JOHNSTON - Posted on 01 November 2022
I wish to express my sincere and humble appreciation to the Pharmacy Team for their excellent services relating to the issue of my Medication requirements over the last 12 months, and the Medication Delivery Services for the timeous delivery of these medications.
Visited November 2022
Review titled Castlegate and Derwent Surgery
Replied on 02 November 2022
Good afternoon Michael Thank you for your kind words and We will certainly share with the team. Take care Castlegate & Derwent Surgery
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Review titled First contact practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
Got an appointment after calling reception. Your recorded message is shorter thank you! The appointment was for 3 days later which was amazing. I was having problems with my knee which I needed advice on. I got all the advice I needed re injury and exercises so I can help myself to get better, this is so much better than having to wait in pain for an overstretched physio appointment and I feel others could benefit from this early intervention. I am very happy I did and wish to thank the very kind and compassionate care I received from your first contact practitioner. I can't help feeling this will stop any condition worsening and would help so many. Thank you a small change in your service is making a big difference to me.
Visited November 2022
Review titled Castlegate and Derwent Surgery
Replied on 01 February 2023
Dear Patient Thank you for taking time to give our First Contact Practitioner such brilliant feedback, they have been a really positive addition to our team and to be able to offer our patients this service is just fantastic. Thanks Castlegate & Derwent Surgery