Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience with receptionist this afternoon
Rated 5 stars out of 5
by Lisa - Posted on 31 July 2024
I called to book an appointment for both myself and my husband. The receptionist was super helpful and asked all the correct questions, she messaged a colleague whilst I was on the phone to get an answer to a question that negated a need for an appointment for me, and managed to book my husband in for a telephone appointment with a GP in 2 days time, as the appointment wasn't super "urgent" The receptionist even remembered me when I called back in later with another request. This lady is an absolute asset to the surgery, demonstrating proactivity with a caring attitude. Thank you so much.
Visited July 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Hi Lisa Wow this is a brilliant review and is very much appreciated, our Receptionist do a brilliant job tackling at time a very demanding job. We will certainly share this with the whole surgery team and most certainly with our fabulous Receptionist who helped you. Thank you for taking the time to share this review, take care Castlegate & Derwent surgery
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Review titled Fantastic Service and Treatment experience
Rated 5 stars out of 5
by Paul Martyn Richardson - Posted on 13 June 2024
I developed a painful foot condition just as I was about to go on a couple of days holiday. I phoned reception to ask for advice for painkillers or other treatment and was invited in for a consultation that day. Anticipating a discussion about painkillers, the practitioner set about diagnosing and treating the condition. The relief of the condition was almost immediate and I enjoyed my short break. Considering the time pressures that staff at Castlegate are under, I was surprised and delighted to receive a follow up call from the practitioner to enquire about the effectiveness of the treatment and to inform me of the results of a blood test! It demonstrated a level of care in excess of what I was expecting which is very much appreciated. I even received an text prompt reminding me of a future blood test and a means of making an appointment. Great Service - Well done!
Visited May 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Dear Paul Thank you so much for your review, it is great to hear some positivity and that our service was 5 star for you! we are always trying to create the best service for our patients and we will share this with the team. Much appreciated Castlegate & Derwent Surgery
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Review titled Fabulous care - attentive and efficient
Rated 5 stars out of 5
by Elaine Clegg - Posted on 15 April 2024
All staff, especially my GP, take great care with my complex medical needs. No request is too much, they liaise seamlessly with my various consultants at Newcastle hospital and are always willing to provide the extra services I require. I value my GP and the practice so much that I am making sure my house move means that I remain within their boundary - I know we have great practices around but nothing compares to this practice and I would never want to leave my GP. Every time I have a need they respond with efficiency and accuracy. They listen to feedback and are always willing to adapt their procedures to meet patients needs. My GP will often call me well after hours to make sure my needs are being met.
Visited April 2024
Review titled Castlegate and Derwent Surgery
Replied on 23 July 2024
Good morning Elaine Thank you for your brilliant feedback it is very much appreciated and will be shared with the whole of the team. We do try our very best to provide the best care we possibly can for all of our patients. Kind regards Castlegate & Derwent Surgery
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Review titled Prescription confusion
Rated 5 stars out of 5
by Anne Dunne - Posted on 28 February 2024
I checked on my GP for my outstanding prescription and it was marked rejected therefore had not been processed and neither had I been informed of this from 7th Feb when it was marked rejected and I was about to run out of my medication..I.contacted reception and explained, I was immediately put through to prescription team and the problem was sorted straight away resulting in a new prescription being issued that day and I collected my medication next day....thankyou all..
Visited February 2024
Review titled Castlegate and Derwent Surgery
Replied on 29 February 2024
Good afternoon Anne- Many thanks for your great feedback and good to hear, we will share this with the whole surgery team and appreciate you taking the time to get in touch. Take care, Castlegate & Derwent Surgery
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Review titled Appointment procedure
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I have an appointment today and this is displayed on the NHS app but not on the - my GP app which states I don’t have an appointment. It would be helpful if it did if I am to continue with this app. Thanks
Visited January 2024
Review titled Castlegate and Derwent Surgery
Replied on 18 February 2024
Dear patient - thanks for the comment, unfortunately as bothy of these apps are provided by third parties we are unable to control the information that is shown on each one. If your appointment shows on the NHS app it should also show on myGP. We are seeing that the NHS app is developing with many new features for patients and may be better to use going forward however it is patient personal choice as to which app you use. Sorry we could not assist further, many thanks Castlegate & Derwent Surgery
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Review titled Very grateful
Rated 4 stars out of 5
by Martin Norris - Posted on 11 December 2023
A hospital consultant asked the surgery to approve medication they had prescribed onto my repeat medication list. The surgery completed the process in days. I was both pleasantly surprised and very grateful. Thank you
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Dear patient- many thanks for taking the time to leave us this brilliant feedback it is very welcome and glad we provided you with good service Kind regards Castlegate & Derwent Surgery
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Review titled Sound
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2023
It was great to see the dr who listened and supported us. Also a telephone appointment where the Dr was very helpful and finally a physiotherapist appointment all in 24 hours. Thank you.
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2023
Good afternoon patient Thank you for the great feedback, it is appreciated and we will share this with the whole team. Take Care Castlegate & Derwent Surgery
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Had a phone appointment, felt I was taken seriously, advice and diagnosis helpful, very friendly and understanding doctor
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 14 December 2023
Good afternoon patient Thank you for providing us with a great comment, it is really positive to receive your message and will be shared with the team. Many thanks Castlegate & Derwent Surgery
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
Thank you to the lady in the pharmacy who asked if the nurse would be able to take blood from my husband after he was late. And thank you to the nurse who was so kind to see him. You are the best of the nhs.
Visited November 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Dear patient, thank you for taking time to provide us with your feedback and we will certainly pass this over to the whole team. Much appreciated, kind regards Castlegate & Derwent Surgery
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Review titled Great practice
Rated 5 stars out of 5
by J mcgrath - Posted on 15 November 2023
Following a medical incident in the surgery I would like to thank doctors ,practice nurse and all other surgery staff who cared for my husband. The response was efficient, professional and extremely caring and we felt supported and reassured throughout.A big thank you for all you do in such demanding circumstances.
Visited November 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Good afternoon Thank you for taking the time to provide us with this brilliant feedback, it is very much appreciated and we will share with the whole of our surgery team. This had made our day! Kind regards Castlegate & Derwent Surgery