Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bridge Medical Centre.
Reviews
-
Review titled Not happy
Rated 2 stars out of 5
by M Brown - Posted on 22 June 2023
Rang doc on Monday as still coughing badly and getting breathless really needed help was told doc would call me stay by phone which I did all day by 4.45 I got a call from doc and told to come in on Tuesday morning at 8.45 to see him when I arrived I didn't see the doc saw a paramedic so still coughing and breathless no satisfaction
Visited June 2023
Review titled Bridge Medical Centre
Replied on 26 June 2023
Hello M Brown, thank you for your feedback and I'm sorry to hear that we didn't meet your expectations on this day. Our Paramedic Practitioner is highly qualified and the Duty Doctor on the day would have triaged your case to him. If you are still unwell, please contact the Practice and we will arrange an alternative appointment. Once again, we are sorry we did not meet your expectations. Kind regards, Jackie Morris Practice Business Manager
-
Review titled New system make great improvement
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
New system at surgery is so much better, no need to wait in line on phone as they call back and you get to see drs much easier. Make getting to see a dr a more positive experience
Visited April 2023
Review titled Bridge Medical Centre
Replied on 06 April 2023
Dear Patient, Thank you for your positive review and we are delighted that you find the new telephone system helpful. Kind regards, Jackie Morris Practice Business Manager
-
Review titled Excellent care, thank you
Rated 5 stars out of 5
by Mrs Lauren Wennington - Posted on 12 April 2023
Thank you to the doctor who went above and beyond for my son today when we were struggling to find his medication. Excellent care as usual from this particular doctor.
Visited April 2023
Review titled Bridge Medical Centre
Replied on 13 April 2023
Dear Mrs Wennington, thank you for your positive review following the treatment of your son yesterday by Dr Rahiman. I have passed on your review to the Practice team who I know will appreciate the feedback. Once again, many thanks for taking the time to review. Kind regards, Jackie Morris Practice Business Manager
-
Review titled Absolutely fantastic
Rated 5 stars out of 5
by MGPS - Posted on 21 March 2023
I’m so pleased because I have been attended by a great doctor, is incredible. Not only has she taken great care of my health, but also she is lovely to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient!
Visited March 2023
Review titled Bridge Medical Centre
Replied on 03 April 2023
Dear Patient, Thank you for your super review describing the great care you have had from our Practice. I will be sure to pass on your comments to the Practice team and thank you once again. Kind regards, Jackie Morris Practice Business Manager
-
Review titled Friendly Staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I have always found all the Staff at my Surgery very helpful and friendly. Most recently I needed to change an appointment for a blood test to align with a hospital appointment. The person I spoke with was very understanding and was able to offer me suitable dates. I don’t very often need to speak to a GP but the Nurses are all very helpful and I trust them completely.
Visited March 2023
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Sir or Madam, Thank you for your kind feedback regarding the friendly and helpful nature of our staff at the Bridge Medical Centre. We are immensely proud of our team's dedication to providing a welcoming and supportive environment for all our patients. It is heartening to hear that your recent experience, particularly in coordinating your appointments, was met with understanding and efficiency. We understand the importance of having a supportive and skilled team to ensure the best possible health outcomes for our patients. As part of our ongoing commitment to accessibility, we strive to offer appointments and services to the very end of the day, ensuring that our patients have access to the care they need at times that suit their schedules. Yours sincerely, Dr. Babu Hussain GP Partner, Bridge Medical Centre
-
Review titled Excellent all round care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
A big thank you to Bridge Medical staff (practitioners and admin) for the excellent holistic and very efficient approach to my recent cancer diagnosis. The admin and professional support provided to link in with my planned treatment at East Surrey has been excellent-professional, proactive, caring and completely patient focused. Thank you again: I really appreciate it.
Visited March 2023
Review titled Bridge Medical Centre
Replied on 23 May 2023
Dear Patient, Thank you for your feedback and I am delighted to hear that we are providing such a good holistic approach to your recent diagnosis. I will definitely pass on your positive comments to the Practice team and thank you again for taking the time to write. Kind regards Jackie Morris Practice Business Manager
-
Review titled no mental heslth support
Rated 3 stars out of 5
by Anonymous - Posted on 10 February 2023
The surgery is quick to bombard me with e mails for invitations for flu jabs yet absolutely no follow up for mental health. I am absolutely desperate my mental health has deteriated badly Not only slightly. I'm am struggling to take care and look after myself properly as I am really overwhelmed A suggestion of colouring book and pencils? How is a colouring book and pencils alone going to help? I am exhausted because I am not being listened too and yet again being fobbed off. Mental health is just as important as physical health yet nothing gets done. I have lost all total hope and trust in this surgery I was promised that if ever I became unwell with my mental health by the mental health team I would receive immediate help and support. If my mental health is not important and that makes me a second class citizen to this surgery then neither is my physical health. I cannot be asked and be expected to keep up with my meds come in for the important flu jab blood pressure and blood tests when I am not being heard or being listened too and no support given. I am getting more unwell and I have totally lost all hope it is totally unacceptable the surgery currently making me feel even more desperate and making things so much worse!!!
Visited February 2023
Review titled Bridge Medical Centre
Replied on 13 February 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you have had a poor experience with our mental health services and would be keen to understand it further. You are right in that a patient mental health is just as important as a patient's physical health and would like to reassure you that you are definitely not a second class citizen to our Practice. We would like to be given the opportunity to help and if you would call the surgery, I'm sure we can help you. Kind regards, Jackie Morris Practice Business Manager
-
Review titled Well-being call
Rated 4 stars out of 5
by BJSZ - Posted on 11 November 2022
This review refers to a particular occasion when I had a call from a care nurse who was asking about my well-being. I was not expecting the call, but it was fine. I was asked about my condition, after the first cycle of my treatment and also if I wanted any support. A polite and caring call it was.
Visited November 2022
Review titled Bridge Medical Centre
Replied on 14 November 2022
Dear Patient, Thank you for your kind review of the call you received from our Care Co-ordinator. Although she wasn't able to help you this time, please do call her when you would like support. Thank you again for your feedback, Regards, Jackie Morris Practice Business Manager
-
Review titled Caring and efficient Surgery
Rated 5 stars out of 5
by Julie - Posted on 17 November 2022
The GP who rang me was really professional, offered me sound advice and was empathetic. I have always found everyone at Bridge Medical Centre kind, caring and most helpful. A great Medical centre - thank you.
Visited November 2022
Review titled Bridge Medical Centre
Replied on 18 November 2022
Dear Julie, Thank you for your positive feedback about our practice. We are pleased to hear that you found the team here to be caring and helpful and I will be sure to pass on your compliments. Thank you again, Kind Regards, Jackie Morris Practice Business Manager
-
Review titled Reliable practice
Rated 5 stars out of 5
by Allan Terry - Posted on 04 October 2022
Extremely helpful doctors. Receptionist always polite and helpful. All round a great doctor's surgery. Thank you
Visited September 2022
Review titled Bridge Medical Centre
Replied on 17 October 2022
Dear Mr Terry, I just wanted to thank you for your review on the NHS website. I have circulated it to the Practice who I know will appreciate the positive feedback. Thank you once again, Jackie Morris Practice Business Manager