Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled It’s great
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
After moving from Thanet this surgery couldn’t have been better. Seen promptly by a lovely dr. The reception staff were helpful and polite. Got an appointment an hour after calling. Would highly recommend
Visited December 2023
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Esteemed patient, Thank you for taking the time to share your positive experience at our surgery. We are delighted to hear that your transition to our care has been seamless and satisfying. It is encouraging to know that our dedicated clinical and administrative team's efforts to provide efficient and compassionate care are resonating with our patients. We pride ourselves on the robust triage system we have in place, ensuring every call and contact with the surgery is promptly addressed. Our commitment to offering same-day appointments whenever possible is a testament to our dedication to patient care. Furthermore, the introduction of our cloud-based telephone system exemplifies our efforts to reduce waiting times. Your ability to reserve a call-back position with a simple press of option 1 button is part of our continuous endeavour to enhance patient experience. We also encourage the use of the NHS app and Airmid app, integral components of our ongoing digital transformation. These tools are designed to improve accessibility and streamline your healthcare journey with us. As we progress in our digital transformation, our goal remains steadfast: to provide flexible and comprehensive care throughout the day to all the patients we serve. Your feedback is invaluable and will be shared in our upcoming complaints/compliment meeting as a learning and celebratory point. Kind regards, Dr Babu Hussain GP partner Bridge Medical Centre
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Review titled Parctice okay
Rated 1 star out of 5
by Stuart Austin - Posted on 18 November 2023
I phoned at 08.30 . Got call back within 30 minutes. Appointment with nurse same day. Nurse made urgent appointment with Doctor, within the hour. Had full review and New medicine. Great service.
Visited November 2023
Review titled Bridge Medical Centre
Replied on 19 November 2023
Dear Mr. Austin, I would like to express my sincere gratitude for the positive review you posted on the NHS website regarding your recent experience at Bridge Medical Centre. Your kind words are greatly appreciated and serve as a testament to the dedication and hard work of our staff. Our team is committed to delivering high-quality care, and it is heartening to know that our efforts are making a significant difference in our patients’ experiences. Our robust triaging system is a key part of our approach to ensure every call receives the attention it deserves. By allocating 80% of our appointments for same-day appointments and 20% for forward booking, we strive to provide comprehensive care that is both timely and responsive to the needs of our patients. Thank you once again for taking the time to acknowledge the quality of care you received. Yours sincerely, Dr. Babu Hussain GP Partner Bridge Medical Centre
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Carly - Posted on 20 December 2023
In all the time myself and my daughter have been registered with this practice, we have always been treated with compassion and care. Whenever I've called the practice, I am greeted with friendly and very helpful staff who are super quick to find the best possible solution to support my needs or concerns. Appointments have always been timely booked and the care and compassion I've then received by the doctors and nurses in the practice have always been to a very high standard. I cannot recommend this practice enough! Thank you to all the fantastic staff, praise and credit to you all.
Visited November 2023
Review titled Bridge Medical Centre
Replied on 21 December 2023
Dear Carly, Thank you for your kind and thoughtful review about our practice on the NHS website. We are truly grateful for your words of appreciation and recognition. It is feedback like yours that motivates us to continue providing the best possible care to our patients. We also want to extend our heartfelt thanks for the lovely gift and card you provided to our staff. Such gestures are incredibly meaningful and have brought a lot of joy to our team. Please know that it has always been a pleasure to participate in your care. Your politeness and cooperation make our work all the more rewarding. Thank you once again for your support and for being a valued member of our practice community. Sincerely, Dr Babu Hussain GP Partner Bridge Medical Centre
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Review titled Appointment frustration
Rated 3 stars out of 5
by Tony Collins - Posted on 08 November 2023
Getting a real appointment was very frustrating. Initially I opted for a callback, rather than waiting in a queue. My phone never rang, but somehow I missed the call. After intervening, I just received a text with a helpline number! No callback from the practice, so I called to complain. I was told to call back the following day. Day two I tried again and was told I’d already been sent details, to which I explained was a poor response and little concern or understanding of the problem I wanted to resolve. I’d had no real conversation with a medically trained personnel to explain this. This was apparently just following protocol. Through persistence I was put on a callback, however that took six hours, despite calling at 08:30 in the morning. I was given an appointment 1-hour later and the doctor was very understanding and empathetic. After the appointment, the promised links were sent to my phone, along with a follow up appointment date/time. The treatment my the doctor was excellent.
Visited November 2023
Review titled Bridge Medical Centre
Replied on 19 November 2023
Dear Mr. Collins, Firstly, I would like to express my gratitude for taking the time to write a review and for visiting me for a face-to-face consultation. Your feedback is invaluable, and I am pleased that you are satisfied with the care you received. However, I also wish to address the concerns you raised regarding the process of securing your appointment. After a thorough review of your experience, including listening to the six phone calls you had with the surgery, it is clear that the service provided did not meet our usual high standards. I sincerely apologise for the frustration and inconvenience this caused. The incident of being sent a text message without a prior clinician's triage is particularly concerning and falls short of the quality care we strive to offer. Your feedback has been taken very seriously. I will personally ensure that it is discussed in detail at our complaints/compliments/significant event meeting. The aim is to extract key learning points from your experience to enhance our service. We are committed to continuously improving and ensuring that our processes are efficient, responsive, and sensitive to the needs of our patients. Thank you once again for your honest feedback. Please be assured that your experience has been instrumental in highlighting areas for improvement, and we are dedicated to making the necessary changes to provide a better service in the future. Yours sincerely, Dr. Babu Hussain GP Partner Bridge Medical Centre
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Review titled Impossible to get an Appointment
Rated 1 star out of 5
by Russell Gore - Posted on 25 October 2023
Asked to make appointment for BP and Pre Diabetes check Informed receptionist that I work away from Home Mon to Fri.Told no Saturday appointments available,yet other practices offer Saturday appointments.This practice need to realise that many working people simply cannot attend weekday appointments owing to work commitments.This Practice should amend its opening times to reflect this trend.About time Bridge Medical Centre woke up and provide a Saturday Service.
Visited October 2023
Review titled Bridge Medical Centre
Replied on 26 October 2023
Dear Mr. Gore, I am truly sorry to read about the concerns you have raised on the NHS England website regarding the difficulty you faced in securing an appointment at Bridge Medical Centre. I appreciate the time you took to share your experience, and I have personally reviewed the recording of your phone call made on 23rd October 2023 at 11:03 AM. I understand that you sought an appointment for a blood pressure check and a blood test specifically on 30th-31st October, as those are your days off. While we were able to offer an appointment for a blood pressure check on one of those days, I acknowledge that we could not accommodate a blood test on the same day. I understand that your work commitments from Monday to Friday make it challenging for you to attend weekday appointments. I would like to clarify that these investigations can be scheduled in the coming weeks. I encourage you to contact the surgery, as we release new weekend appointments every week. For instance, I can confirm that there are available slots for both a blood test and a blood pressure check with a nurse on 4th November. Bridge Medical Centre collaborates with Langley Corner Surgery, Southgate Medical Group, and Leacroft Medical Practice to offer evening and weekend appointments. This service was designed in response to patient feedback and aims to meet the needs of our community, including those who work weekdays and find it inconvenient to visit the surgery between 8:30 AM and 6:30 PM. I understand that you may require some flexibility when booking non-urgent appointments, given that we serve a large patient list of 11,500 individuals. We offer a variety of appointment types, both urgent and non-urgent, to cater to the diverse needs of our patients. If you wish to discuss this matter further, I am available for a phone conversation or a face-to-face meeting at your earliest convenience. Yours sincerely, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Terrible admin
Rated 1 star out of 5
by Matthew Shostak - Posted on 07 August 2023
When you get through to the medical staff they're great unfortunately getting through to them is virtually impossible. I am currently waiting for callbacks from 6 separate attempts to contact them in the last 2 months including today when an 8:30 callback request has gone unanswered and I have now been dropped from their callback list.
Visited August 2023
Review titled Bridge Medical Centre
Replied on 17 August 2023
Dear Mr Shostak, I sincerely apologise for the difficulties you've encountered whilst trying to contact our surgery. Your feedback highlights areas where we must improve, and I'm truly grateful for your candour. At Bridge Medical Centre, our primary goal is the well-being and satisfaction of our patients. We endeavour to provide the highest standard of care, and it's deeply regrettable when we don't live up to the expectations we set for ourselves, especially in terms of communication. Please be assured that I am taking your concerns very seriously. I will personally investigate the matter and be in touch with you to discuss this further. We view each piece of feedback as an invaluable opportunity to refine and better our services. Once again, my apologies for the inconvenience caused. We cherish your trust and will work diligently to uphold it in every interaction. Warm regards, Dr Babu Hussain, GP Partner Bridge Medical Centre
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Review titled Not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
On NHS England is saying they are accepting new patients, but when I went there they said not. I was given a wrong telephone number to call Allocation Team, I decided to call different GP and they gave me the write number. It's very said the way recepcionist doesn't care about others.
Visited August 2023
Review titled Bridge Medical Centre
Replied on 30 August 2023
Dear Sir or Madam, Thank you for taking the time to provide feedback on your recent experience with Bridge Medical Centre. I take every feedback, whether positive or critical, very seriously. Through such observations, we continually refine our service to serve the community better. I am deeply sorry to hear about the inconvenience you experienced and would like to investigate this matter personally. I invite you to contact Bridge Medical Centre at (01293) 526025 at your earliest convenience. I have informed our administrative team about your feedback, so your call will be directly connected to me. I sincerely hope that you consider registering with Bridge Medical Centre. I am confident that you will experience the level of care and attention we provide to our patients, which is of the highest standard. For further information on how to register, please visit our website: https://www.bridgemedicalcentre.co.uk/join-the-practice. Thank you again for your valuable feedback, and I look forward to resolving this issue promptly. Kind regards, Dr Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Adrian - Posted on 06 August 2024
Appointment was for a blood test. Everything ran perfectly and I was very happy with the treatment and the information I was given about my procedure. Thank you very much
Visited August 2023
Bridge Medical Centre has not yet replied.
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Review titled Mixed review
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
I am currently pregnant and having issues with iron supplements. I called to book an appointment with the GP, was quizzed by the receptionist and went through all the symptoms I have been having, she said the doctor will call you, I went to then ask something else and she hung up the phone. I have only had a pleasant experience since registering with the practice and found this quite rude as I had a further question to ask. I think it might be worth before hanging up without saying goodbye to say “is there anything else I can help you with today”. I work for the NHS and understand that everyone is busy and phone lines are difficult but now this will generate yet another call so more work for your staff.
Visited June 2023
Review titled Bridge Medical Centre
Replied on 21 June 2023
Dear Patient, Thank you for your feedback on your recent communication with a telephone receptionist and I'm sorry that this was your experience. I have passed on your comments to the Administration & Reception Manager for her to make sure that the whole team are aware of the potential impact of their communication style. You are right in that we are extremely busy both on and off the telephone and I'm pleased that up until this event, you have been happy with our services. Thank you again for your feedback. Kind regards, Jackie Morris Practice Business Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Called the GP they never called me back. Even though I said it was really important. Ended up at AE and admitted to hospital. They never called me back. I'm still in hospital and just got a text saying can we ring you? If you get a chance with a better GP practise take it..... They are the worst. Stay clear
Visited June 2023
Review titled Bridge Medical Centre
Replied on 26 June 2023
Dear Patient, Thank you for your feedback and I'm sorry to read that you are currently in hospital. We will certainly pass your feedback on to the Practice once we can determine what's happened. We wish you a speedy recovery. Kind Regards, Jackie Morris Practice Business Manager