Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Serice
Rated 5 stars out of 5
by Jackie - Posted on 18 September 2023
I recently joined as a new patient. When I popped in to the surgery to enquire about medication the receptionists were amazing. Polite and helpful. When the GP rang me to introduce himself and discuss my medical history he was very welcoming and took time to explain the processes of obtaining and arranging blood tests and repeat prescriptions. Overall I’m really impressed and glad I have chosen this practice.
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on you joining us and how you are finding it so far, we are glad you are having a positive experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Below Medium Practice
Rated 2 stars out of 5
by Anonymous - Posted on 16 October 2023
Doctors and Nurses are good, but support staff mediocre, you have to wait 20 minutes or so to get connected by phone, and when you ask for info you get given wrong info
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Always above & beyond
Rated 5 stars out of 5
by K Mason - Posted on 18 September 2023
My GP is the best GP I have ever had!! (Had loads) she is always so kind, thoughtful and explains her thought processes. I’m so grateful to be under her care! Her words to me ‘I just hope I don’t let you down’… These words are full of compassion and I wish every medical professional worked to this standard! The whole GP practice are forward thinking and consideration is top of my complements for every member of staff from cleaner, admin to GP / manager.
Visited September 2023
Review titled Beacon Medical Group
Replied on 10 September 2024
Dear K Mason, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice and your GP . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient liaison and Communication Lead Beacon Medical Group
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Review titled Practice review
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2023
Very clear but empathetic response from my GP. Improvements almost immediate so the process was very helpful
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Very slow to get phone answering
Rated 3 stars out of 5
by Anonymous - Posted on 30 October 2023
When trying to book appointments it takes for ever to get through . The online application doesn't always work . Takes ages to get appointment.
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
spot on and friendly i felt they cared and i felt happy they covered all angles it was good and gave me faith that if i come back again and saw the doctor and medical student again i would be pleased.
Visited September 2023
Review titled Beacon Medical Group
Replied on 10 September 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and communication Lead Beacon Medical Group
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Review titled 3 weeks to speak to someone
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
3 weeks to speak to someone A date they would call but no time. Missed the call, because I work! Further 3 weeks to finally speak to someone. Terrible!
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
We are sorry for the troubles you have experienced, please can you contact the surgery so this can be looked into further please. Thank you Beacon Medical Group
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Review titled Wish they would listen
Rated 3 stars out of 5
by Lauren Fairbairn - Posted on 18 September 2023
On calling the surgery to arrange a call back appointment over the phone. I explained several times they could the surgery take my work number to contact me. I drive alot for work and would quickly and safely be able to answer this number. I was given no eta for the call but ensured my phone was contected. However the doctor tried 3 times on my personal phone. In the end I had to pull over call the surgery for 20 mins. I hate to be acussed of wasting time this was not my fault. As I drive off I received a message to say I now need to confirm the number... again pull over on the m5! I just really want to highlight everyone's time could have been saved if 1. Phone appointments have a rough time slot, in this situation I would have parked up and made myself safe to use my phones. 2. If the reception staff had listened and updated my details. In my actual appt of all 2 mins I didn't feel listened to by the doctor and Im also yet to recieve my referal. Its very very hard to been seen or heard. I'm young and able to use a computer but it is scary how hard it is to see a gp.
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback .Beacon Medical Group aims to provide our patients with the best possible experience at every encounter I am sorry to hear you experienced issues with contacting the surgery. If you are still experiencing medical concerns please contact the surgery. Thank you Beacon Medical Group
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Review titled Great Practice
Rated 5 stars out of 5
by Gill - Posted on 18 September 2023
Once you get used to the online consult process the service is very good, other alternative ways of contacting the practice are not very good. Following online consult, you are kept informed of what’s happening, have a phone conversation with a practitioner to either resolve the issue or to refer you to the correct person to see face to face. Reminders are sent for appointments. In my experience the doctors keep updated on latest NICE guidelines and treatment options
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I cannot speak highly enough of the GP who listened to and discussed with me all my concerns and recommended suitable courses of action. As a result positive steps are being taken to try and identify the causes of my knee pain and the pain in my legs.
Visited September 2023
Review titled Beacon Medical Group
Replied on 10 September 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group