Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Would definitely recommend
Rated 5 stars out of 5
by Karen - Posted on 18 September 2023
I’ve been a patient at Beacon Medical Group for just over 3 years now and they have to be the best practice I’ve been registered with. It doesn’t matter which of their sites you visit, you are treated with same level of professionalism and care every time. The Receptionists are welcoming and friendly and the healthcare professionals are compassionate and understanding.
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
Very helpful and polite staff who helped me when the online consultation on the computer kept going to the beginning, Exellent Doctor, really helpful .
Visited September 2023
Review titled Beacon Medical Group
Replied on 10 September 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our practice staff . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Difficult to get face to face
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2023
I have multiple conditions, and have to do a lot of reviews and eConsult, however, worryingly given my conditions I’ve not had one face to face consultation despite many many requests. The answer being that they are far too busy and prefer telephone consults. This I find that things get unsaid and visual contact is lost
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Wonderful GP and staff
Rated 5 stars out of 5
by Mitzi Tuvey - Posted on 20 September 2023
My Doctor is always approachable, a good listener, really helpful and explains things well. I trust him and I am very grateful for all his help. The receptionist, pharmacist, nurses and phlebotomists are all great too.
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Prompt reply of my inquiry
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
Had an inquiry regarding a referral and the patient advisor and GP answered and sorted out my questions.
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the service you were provided with regarding your inquiry . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Jade lazarus - Posted on 18 September 2023
Always a time appropriate response after completing consultations, the doctors always take the time to listen and understand. I did put a complaint in about a doctor (locum) regarding mental health and it was dealt with appropriately, the phone call I had from the complaints manager was very reassuring, she took the time to listen to my concerns and reasoning behind the complete- she also booked me another appointment with my own gp. When I’ve ever had to do an e-consultation for my children I’ve had same day replies. Couldn’t fault the surgery!
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on how your complaint was dealt with by our Complaints Manager . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Good experience
Rated 4 stars out of 5
by Sandra Williams - Posted on 03 October 2023
I had an urgent need for treatment and was seen on the same day by my own GP. He telephoned 3 days later to check that I was ok.
Visited September 2023
Review titled Beacon Medical Group
Replied on 11 October 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the service you were provided with . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Very good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
I did a Econsult on line and the Doctor got back with me with in two days. He was very good and listen to what I had to say. The Doctor explain things and advise me to talk to some one, and he sighed me off after I explain everything that took about 15 minutes.
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Not easy to access
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
I could not get GP support as I needed it. I am not in the habit of contacting GP unless really necessary. I felt like an inconvenience.
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 September 2023
I waited in most of the day for about a 2 minute phone call. The outcome could have been managed more efficiently by the GP sending me a text message
Visited September 2023
Review titled Beacon Medical Group
Replied on 11 October 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on being phoned back by your GP. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group