Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Seen promptly and efficiently
Rated 5 stars out of 5
by Sandra Hingston - Posted on 24 July 2024
Saw GP day after requesting an appt. Advise useful. Able to reorder creams if required. All repeats easy to order on app and processed within reasonable time scales. Good messages re pneumonia and shingles jabs. Able to book these in at good times.
Visited August 2023
Beacon Medical Group has not yet replied.
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Review titled Reasonable
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2023
Takes a while to.get through to patient advisors. Once through very helpful. Would be nice to actually see a doctor if worried about something rather than a telephone conversation
Visited August 2023
Beacon Medical Group has not yet replied.
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Review titled Online only
Rated 2 stars out of 5
by Lloyd Hills - Posted on 30 October 2023
A number of e-consults with phone calls from the GP. No follow up. Have to chase ongoing prescriptions. No proactivity at all.
Visited August 2023
Beacon Medical Group has not yet replied.
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Review titled Happy with the service
Rated 5 stars out of 5
by Angela H - Posted on 21 July 2023
I did an e consult and was told when I'd get contact from the doctor. My GP sent me a message early, on the morning stated , asking for clearer photos than the ones I had provided, and said she would review them that morning. I duly submitted the photos and had a call from her , together with the diagnosis and a prescription by lunchtime. I also asked her some questions which she was happy to advise on. Very pleased with the service and, in particular, with my GP, in whom I have total confidence.
Visited July 2023
Review titled Beacon Medical Group
Replied on 06 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the service you were provided with . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Today I had a terrible day. I didn’t know where to turn. I called the practice and was met with kindness and compassion. Every single member of staff that I dealt with went above and beyond to help me when I needed it. The GP himself was just amazing, and spoke to me for a long time. Shared so many things with me that I wouldn’t have even thought about, sending links and referrals. I am truly grateful to Beacon Medical group for continuing to help me and my family when we need them, and especially today. Thank you 🙏🏻
Visited July 2023
Review titled Beacon Medical Group
Replied on 06 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the positive experience you had with our staff members! We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Wonderful service!
Rated 5 stars out of 5
by Jane Chatfield - Posted on 24 July 2023
I completed an econsult and received a call back from a health professional the same day. I was offered an almost immediate appointment. I attended and was sent by a very welcoming, personable and attentive GP. He took a genuine interest in my condition and took time to give me information and advice; I didn’t feel rushed at all despite the fact that the surgery must have been very busy. I left the surgery feeling supported and reassured. It was a very positive experience.
Visited July 2023
Review titled Beacon Medical Group
Replied on 06 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with one of our GP's . We really appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Great Experience
Rated 5 stars out of 5
by Carol Chittenden - Posted on 26 July 2023
I missed a telephone call from the GP after an e-consult so the GP made me a face-to-face appointment for the next day. Saw a lovely lady GP and have now have appointments for bloods and x-rays arranged and an urgent dermatology referral sent. I couldn't be happier! Well done Beacon.
Visited July 2023
Review titled Beacon Medical Group
Replied on 06 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your great experience at your appointment! We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
Having a smear test is never pleasant, but I was put at ease and that really helped me. Thank you so much.
Visited July 2023
Beacon Medical Group has not yet replied.
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Review titled Sometimes Despare !!!
Rated 4 stars out of 5
by John Curnow - Posted on 30 October 2023
Phoning for a appointment is still a problem ,with irrelevant and relevant information from the recorded voice, ie choice of options prescriptions, then being told its only its only available from 10. And losing your place in the queue. That's just one example.
Visited July 2023
Beacon Medical Group has not yet replied.
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Review titled Local practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2023
Doctor very helpful and reassuring. Not rushed . Felt listened to . Not always easy to get through . No real issues as far as I’m concerned
Visited July 2023
Review titled Beacon Medical Group
Replied on 14 July 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group