Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Repeat Prescription
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
I had an issue when I requested a repeat prescription but needed it urgently and had changed chemist. Beacon Medical staff went above and beyond to ensure I got the medication needed that day as I was due to go in hospital
Visited September 2023
Review titled Beacon Medical Group
Replied on 11 October 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback. We are happy we could help you and that you have had a positive experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Staff always very helpful
Rated 5 stars out of 5
by Denise kelly - Posted on 30 October 2023
Helpful every time when we need anything the staff give you a good answer to your questions the only problem I find getting a prescription takes far to long. Over a week? This should be a lot better.
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Great medical group
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
I’ve always found them to be really responsive and in every interaction I’ve had staff are so helpful and compassionate, and take time to listen to my concerns. Since I work full time I find the online econsult option really useful as it’s great there are alternative ways to access treatment other than a face to face appointment.
Visited September 2023
Review titled Beacon Medical Group
Replied on 10 September 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your interaction with the practice . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Still awaiting appointment 9 months later
Rated 5 stars out of 5
by Michelle - Posted on 05 October 2023
Requested an appointment in January and still not got one in October What is going on with this practice
Visited September 2023
Review titled Beacon Medical Group
Replied on 11 October 2023
Thank you for your feedback! We are sorry to hear about this, please if you are still in need of an appointment or you still have health concerns, please contact the surgery. Thank you Beacon Medical Group
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Review titled Helpful consultation
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
It was worth the 7-10 day wait to speak with my allocated gp on e-consult whom l have never met ,,but he was most kind and answered my concern with care . He asked me to book a further e-consult in 5 weeks which l found helpful .
Visited September 2023
Review titled Beacon Medical Group
Replied on 11 October 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the experience you had with your GP. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Excellent
Rated 5 stars out of 5
by PeterB - Posted on 19 September 2023
I have always found the practice excellent at all levels replying to phone calls quickly. Doctors extremely helpful and patient. Receptionist and nurses equally so.
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on getting in contact with us and also your feedback about our staff. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Brilliant Service
Rated 5 stars out of 5
by Louise Trickey - Posted on 18 September 2023
Having completed an online review, I received a telephone call from my Doctor who made an appointment for me. I attended the appointment and received a great breakdown of my symptoms and recommendations of things that would help me, I was also referred for physio therapy and additional treatment. Brilliant treatment received and onward treatment arrangements.
Visited September 2023
Review titled Beacon Medical Group
Replied on 10 September 2024
Dear Louise Trickey, Thank you for taking the time to provide Beacon Medical Group with your feedback on the eConsult process . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Good practice
Rated 4 stars out of 5
by Yvette bodley - Posted on 18 September 2023
Never had a problem always polite and friendly there to help always had appointments even waiting on telephone to make appointments was fine if you have the patience
Visited September 2023
Beacon Medical Group has not yet replied.
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Review titled Friendly practice
Rated 5 stars out of 5
by Maggie - Posted on 18 September 2023
I always find the staff, doctors, nurses, practitioners and support staff very helpful and full of advice. Every time I speak to them, they are always full of compassion and thoughtfulness towards me and any problem I am experiencing. I honestly can say, I have never had any problems contacting or being contacted by this practice.
Visited September 2023
Review titled Beacon Medical Group
Replied on 20 September 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our staff, this is great to hear . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Comprehensive response
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
E consult Gp was thorough and I felt reassured by her response. She stated she was unsure of some things but was going to contact the specialist for advise. I was happy with this outcome
Visited September 2023
Beacon Medical Group has not yet replied.