Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Happy patient
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Booked flu and COVID injections easily, after getting a message from the surgery that I was eligible. Attended Mudge Way surgery at the appointment time and was impressed at how well it had been organised. I was able to receive both jabs and spent no more than 10 minutes at most from arrival to leaving.
Visited October 2023
Review titled Beacon Medical Group
Replied on 30 October 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on how your experience at the COVID-19 and Flu clinic went . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Getting much better
Rated 4 stars out of 5
by Carol Kirby - Posted on 18 October 2023
I have been very pleased with the last two appointments I have had with the surgery. I believe it is all about getting a grasp with the new technology used by the practice to achieve the help you require
Visited October 2023
Beacon Medical Group has not yet replied.
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2023
It’s annoying when you are on hold for over 45 mins then the call hangs up and you have to start the process all over again
Visited October 2023
Review titled Beacon Medical Group
Replied on 11 October 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with contacting us. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group
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Review titled Best Nurse Experience
Rated 5 stars out of 5
by Rebecca Johnson - Posted on 25 October 2023
This evening I had my smear test, it was the fastest and most dignified one I've ever received. The nurse was so warm and empathetic, she made me feel heard when I talked to her about concerns. I hope that somehow she will be able to see this, and know just how amazing she is and how impactful her incredible bedside manner is. Sometimes patients really do just need to be listened to and feel heard. She is an asset to your surgery and the NHS. What a wonderful human being. Thank you so much.
Visited October 2023
Beacon Medical Group has not yet replied.
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Review titled Vaccination
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Swift & efficient vaccine process which was well managed. Easily booked online for three of us.
Visited October 2023
Review titled Beacon Medical Group
Replied on 01 November 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your vaccine process, we are happy to hear you had a positive experience . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Very friendly and helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Came out of Derriford Hospital last week with quarry re my tablets and The Doctor put my mind at rest and was very helpful
Visited October 2023
Beacon Medical Group has not yet replied.
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Review titled Satisfactory practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Will always listen if there is a problem. We have always found the practice will always return a phone call when promised we have never had any call to complain. First class service
Visited October 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your positive experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Can't get through
Rated 1 star out of 5
by Abbie - Posted on 16 October 2023
I can never get through on the phone and the e consult is rubbish. You fill out a huge form and at the end are told nothing will get through to GP, phone surgery!
Visited October 2023
Beacon Medical Group has not yet replied.
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Review titled Customer Service
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2023
Any enquiries I have had have always been dealt with in a courteous and private way. Any Consultation have also been conducted ina confidential manner
Visited October 2023
Review titled Beacon Medical Group
Replied on 01 November 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on how your enquiries were dealt with, we are happy to hear this. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled I am always grateful for help from them
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
I had Phone call in the time period and all was explained to me. Telling me i had been refered to Urology department at Derriford Hospital.
Visited October 2023
Review titled Beacon Medical Group
Replied on 01 November 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group