Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always there to help
Rated 5 stars out of 5
by Magg - Posted on 20 November 2023
E-consult. Gave a day they were ringing back and they did. Wasn’t rushed, given advice and was listened to. If I needed to see the doctor, I could have. There was no pressure to get off the phone, there was genuine empathy.
Visited November 2023
Review titled Beacon Medical Group
Replied on 15 January 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
After filling out an e-consult form I was contacted by the doctor that day and an appointment was made.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Rubbish gp
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
I was told because I can hold down a relationship and a job that I was not feeling what I was feeling. Honestly couldn’t believe what I was being told. No face to face appointments for mental health patients is an absolute joke. The doctor then sent me a review paper for adhd. But then proceeded to say you’re probably wasting your time I’ll review it and see! What a positive experience I’ve had
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for your feedback, if you are still experiencing medical concerns please contact the surgery so we can discuss this further. We are sorry you have had troubles and we want to ensure our patients receive the best possible care. Thank You Beacon Medical Group
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Review titled Lack of personal care and continuity of care
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2023
Long waiting times on the phone which tells you how far you are in the queue (8th in my case and a 30 minute wait to be answered). Before my practice was taken over by Beacon a receptionist would usually answer straightaway (except during busy times such as a Monday morning) often with a GP triaging your call the same day. I rang the surgery on a midweek afternoon as the e-consult I had completed told me I needed to make an appointment with a doctor (after I had spent 15 minutes completing it). Once the call was finally answered the person on the other end was polite and helpful. Heaven forfend that you may want to see a doctor face to face, you have to agree to a telephone appointment with a doctor who you may or may not know and you have to describe your symptoms as best you can, conscious that you are talking to someone who probably has a huge list of calls to make and just wants some headline symptoms. You may then be rewarded with the holy grail of an appointment in the surgery. In my case I was referred for blood tests - carried out very efficiently by the NHS blood team with the results returning within a couple of days. I was able to check these on the NHS app and completed another (this time successful) e-consult as I tested positive for a potentially life limiting condition. In response I was sent a text giving the date of a remote appointment/text or email for over 2 weeks time, by whom it does not say, on a day when I’m not available. No friendly voice from the surgery giving reassurance or advice in the meantime as happened pre-Covid. I receive a more personal service from my internet provider and bank call centres. I am hoping after completing yet another online message that the date can be changed as I don’t want to start again. It feels very much like the patient is disrupting their workflow systems rather than being put first. I have always been a staunch supporter of the NHS and I accept that it is under a lot of strain but to me it feels as though any personal interaction with patients is positively discouraged by Beacon Medical Group.
Visited November 2023
Beacon Medical Group has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Marilyn Dyke - Posted on 20 November 2023
For me personally I don't have any gripes , I fill in a econsol and I find it is dealt with as soon as it is possible considering it is a busy surgery The doctors are all very pleasant and I would not say anything other.
Visited November 2023
Review titled Beacon Medical Group
Replied on 02 April 2024
Dear Marilyn, Thank you for taking the time to provide Beacon Medical Group with your feedback on using eConsult . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Very helpful
Rated 5 stars out of 5
by Darren West - Posted on 20 November 2023
Did the e consult first and was contacted over a week later by the doctor and dealt with .put me on a prescription and hopefully be sorted.
Visited November 2023
Review titled Beacon Medical Group
Replied on 15 January 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on the service you were provided with, we are happy to hear this. . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
Seen quickly. Thorough. Good and prompt follow up. First visit so satisfactory. Health care professionals very friendly and amicable.
Visited November 2023
Review titled Beacon Medical Group
Replied on 21 March 2024
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
Most of the time my GP is very helpful, but on this occasion, ie trying to get my passport application paper signed. All kind of excuses why it could not be done.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your application paper for your passport. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you Beacon Medical Group
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Review titled Fantastic friendly and informative advice
Rated 5 stars out of 5
by Becky Hawling - Posted on 23 November 2023
I received a phone call from the well woman clinic and I was really impressed with the service. I felt listened to, was given excellent advice and nothing was too much trouble. I was completely satisfied with the outcome.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on the well women clinic . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group
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Review titled Empathic practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Considerate doctor, displaying empathy and efficiency despite lack of funding and manpower from government.
Visited November 2023
Review titled Beacon Medical Group
Replied on 18 December 2023
Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with us. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again Beacon Medical Group